Customer Service Sales

KARLA M. SHAUVER

*** ********** *****, *****, ******** 20657 * 240-***-**** *********@*******.***

SUMMARY

Dedicated General Manager with excellent organizational and communication skills to build long lasting client relationships. Successful in building sales while maintaining and lowering controllable cost. Ability to interact with customers in a friendly manner to ensure satisfaction and resolve complaints. Creating a fun yet organized atmosphere for staff while maintaining outstanding level of customer service.

HIGHLIGHTS

Budget Administration, Management Training Restaurant, Staff Development, Team

Leadership, Customer Service, Revenue Generation, Cost Control, Inventory and

Supply, Marketing, Vendor Coordination, Purchasing, Billing, Scheduling, Purchase Orders and Requisitions using Oracle System

ACCOMPLISHMENTS

Consistently met sales and profit goals

Received Silver Awards in Food Safety for last three quarters

Maintained lowest employee turnover

Consistently Met high rankings in customer service goals (Secret Shopper Program)

Lowest Food Cost Ranking for the last 4 quarters

Highest Bakery Sales in the Region for the past 24 months

EXPERIENCE

General Manager - Bob Evans Restaurant

August, 2001 - Present

Schedule and direct staff in daily work assignments to maximize productivity. Perform daily administrative duties to include, purchasing, record keeping, cash reconciliation, accounts payable and receivable, and daily, weekly and monthly inventory. Conducted daily pre-shift meetings with management and team members, to ensure company goals and guest satisfaction are met. Optimize profits by controlling food, beverage and labor costs. Efficiently resolve problems or concerns to the satisfaction of all concerned. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage to ensure high quality and safety.

Server - Bob Evans Restaurant

May, 2001 - Aug, 2001

Provided the customers with a quality dining experience and quality service. Serving while maintaining high levels of guest satisfaction. Cleaning and organizing server station and sections assigned to me. Offer suggestions and recommendations in regards to orders and drinks. Work with other servers and be a team player.

Accounts Payable/Receivable - Charles County Pipe and Supply Aug, 1988 - July, 1994

Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices. Respond to all vendor inquiries. Reconcile vendor statements, research and correct discrepancies. Assist in month end closing. Generate and send out invoices. Follow up on, collect and allocate payments, perform account reconciliations, monitor customer account details for non-payments, delayed payments and other irregularities, research and resolve payment discrepancies and maintain accounts receivable customer files and records

References Available Upon Request

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