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Customer Service Project Manager

Manassas, Virginia, United States
May 30, 2017

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Catherine Lucas-Dilutis

443-***-**** * Email:


Work for a company that is in need of strong computer and administrative skills and who wants a true team player as well as someone who can work independently and be self-motivated.


Strong interpersonal skills, professional and mature

Ability to work well in a team environment, self-directed

Passion to embody service excellence to all customers

Microsoft Office proficiency

People Oriented

Proactive & Positive Attitude


Office Administrative & Executive Support

Managed daily office duties for privately owned insurance firm working closely with health insurance and life insurance customers to assist with obtaining policies, working with billing departments of insurance companies to reconcile issues, notifying customers of pending policy cancellations and

Provided 10+ years of executive level administrative support to Senior Vice President & CFO of Strategic Planning and Sr. Vice President of Investor Relations and Bank Operations.

Consistent proven ability to improve and delegate workflow, manage calendars and meet demanding deadlines.

Planned and coordinated stockholder meetings, corporate luncheons, team meetings and developed presentations for on and off-site meetings

Demonstrated excellent research capabilities with assisting in forecasting projections, investment strategies and gaining recognition with external clients as a business partner/resource

Organized and arranged details of special events, travel arrangements and agenda preparation

Participated in staff recruiting, hiring, training and supervising clerical staff of ten

Utilized databases and accounting programs to organize and maintain company expenses, budgets and customer/client information.

Loan processing experience with gathering documents, working closely with clients to collect all supporting documentation, answer questions, discuss loan progress, address and resolve issues, schedule closings and work closely with loan officers and underwriters to ensure all due diligence and financial evaluations were complete before submission to Underwriter for approval


Owned and operated Bridal Business for 5 years managing staff of 24 employees/vendors

Planned and organized meeting with designers, builders, vendors and other business related activities

Designed and created website and promotional materials

Maintained daily sales records, budgets, taxes, employee payrolls and inventory utilizing QuickBooks

Managed restaurant staff of 10 (8 servers, 2 cooks and 2 Admins) and met with potential clients to sell catering and banquet facilities.

Project Analyst

Over 8 years of project related experience supporting conversions, enhancements, communications and customer related impacts as a result of system changes and mergers and acquisitions consisting of planning, facilitating and executing end-to-end testing for highly complex, multi-system, cross-functional projects.

Project Team Lead for major Leasing Conversion - partnered with Project Manager to successfully complete migration for leasing payments to be captured electronically nationwide.

Project Lead for Over-The-Counter migration of payments - successfully developed a workaround approach to address the migration of Nevada Lockbox payment process center to improve the flow of transactions and eliminate delays in posting

Team representative for new Integrated Payments/Move Money Engine Implementation – provided liaison support for numerous cross-functional projects.

Project Team Lead for “Duplicate Account” project to assist with Interstate Transactions in testing of nationwide functionality to allow deposits, transfers, payments to process without issues.

Team lead for Military Bank migration of deposit acceptance nationwide


2 years of Community College – Business (Catonsville Community College)

High School Graduate (Lansdowne Senior High)


Upon Request

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