Jonathan M. Warshay

**** ********* *****

West Bloomfield, MI 48322

(C) 248-***-****

ac0is4@r.postjobfree.com

Linkedin: http://www.linkedin.com/in/jwarshay

PROFESSIONAL SUMMARY

Over 10 years of comprehensive experience in the field of Information Technology as Business Analyst, Quality Analyst with focuses on: Project Management, Business Process Design, Object Oriented Analysis and Design, System verification and validation

Diverse fields such as Health Care, Automotive, Web Design, and Insurance.

Managed teams of testers, DBAs, designers and stakeholders.

Proficient in authoring Business Requirement Documents (BRD), System Requirement Specifications (SRS) and identifying interfaces and business process specifications.

Experienced in creating Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), Sequence Diagrams, Wireframes, and Process Flows (Business and System.

Sound understanding of Object Oriented Analysis and Design [OOAD] and proficient in documentation of As-is and To-be business processes.

Worked on numerous cross platform applications and organized Joint Application Developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews and Workshops, Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.

Strong experience in working with all phases of SDLC throughout the project life cycle in Rational Unified Process (RUP) environment. Mature understanding of Quality Assurance Methodology relative to SDLC.

Knowledge in Data warehousing concepts.

System/Integration/Load/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors.

Excellent interpersonal and customer relational Skills.

Proficient in all phases of (STLC) Software Testing Life Cycle from test strategy, writing test scripts, and executing test scripts to defect tracking and managing defect lifecycle.

Strong in Analytical and Critical evaluation of Business rules/functionality for designing Test Cases and Test Scripts.

Deep knowledge in a variety of SDLC Methodologies.

Familiarity with Web Servers, Database Servers, and Application Servers.

Proven record to interact, communicate and coordinate with the testing and management teams.

Excellent motivation with a proven ability to build and work either independently or collaboratively in a team environment.

Proven success in initiating, promoting and maintaining strong interpersonal relations resulting in exceptional rapport with clients.

Able to deal courteously, professionally, and tactfully with the client and end-users in a variety of circumstances.

Worked on several projects, which contributed to the ability to design, test, write, and analyze algorithms to solve real-world problems.

Experience in writing Test Cases to Business Requirements.

Licensed attorney with Master's Degree in Business Administration.

TECHNICAL EXPERIENCE

CENGAGE LEARNING

Farmington Hills, MI, Senior Systems Analyst, Senior Business Systems Analyst, Aug 2015 - Present

Performs feasibility analysis, scopes projects, and works with business owners to define and prioritize deliverables, leading to better requirements and outcomes.

Identifies business requirements and creates user stories. Recommends the fastest way to deliver value to the user and manages the backlog accordingly.

Partners closely with content teams to understand and define the interactions between content and technology.

Develops process and data flow diagrams, UI mockups, and other visual artifacts to better represent the requirements and their impact on overall system workflow and architecture.

Participates in, and sometimes leads, various Agile cadence meetings (standups, demos, retros, backlog grooming, etc.)

Driving planning sessions to iteratively detail user and system requirements. Managing the backlog and project scope to continually focus development teams; Mock-up, review and validate associated user interface designs.

Working with business partners across business functions to find common needs or clarify gaps in aligning project requirements, Drive cross-functional prioritization and planning sessions.

Participates in exploratory and functional testing of various applications.

Accomplishments:

Led load test studies (local and cloud) to ensure company could meet expected capacities.

Managed plans to move static content from local servers to the cloud.

Managed plans to move database from local Mongo server to Cassandra cloud instance.

Managed plans to replicate application from local servers to Amazon Web Services.

Reorganized team documentation to delineate tasks and duties.

TOOLS: Atlassian Confluence, Atlassian JIRA, MS Office, SharePoint, OmniGraffle

DAIMLER: DETROIT DIESEL CORPORATION via XTREME CONSULTING

Detroit/Redford, MI, Senior Business Analyst, Nov 2014 – Aug 2015

Provided leadership in gathering, clarifying, & documenting requirements for application projects, service and support requests.

Responsibilities included guiding work throughout the entire IT life cycle, working with IT architects to identify a technical solution, facilitating IT estimates and staffing needs, providing work oversight and customer status, facilitating user testing, and implementing the final solution.

Managed relationships between the technical team and stakeholders.

Provided best practices and application knowledge mentorship

Job Functions:

Provided business systems analysis leadership and guidance for the IT Sales, WesternStar, and CAE group

Performed analysis and design on application projects / enhancement requests

Actively worked with customers to analyze business needs, gather and document business and system requirements

Performed As-Is and To-Be business process analysis

Facilitated IT work estimates

Documented use cases/functional designs and closely interact w/ developers and QA

Supported the test team for test planning, execution and user testing

Facilitated meetings and document outcome

Performed technical consulting and user training when necessary

Responsible for optimization of system applications

TOOLS: Advanced Query Tool, MS Office suite, SharePoint

MICHIGAN ECONOMIC DEVELOPMENT CORPORATION

Lansing, MI, Business Analyst, Apr 2014- Nov 2014

Led and organized projects.

Served as the communication bridge between non-technical business users and technical solution developers.

Used knowledge in business analysis processes including knowledge of facilitation, methodology, tools, and techniques.

Responsible for analyzing the raw data gathered by the project team, applying the appropriate tools and techniques to create meaningful results.

Served as an active participant in aspects of department assessment, visioning, and reengineering

Researched and recommended solutions and tools to accomplish goals.

Accomplishment:

Implementation of Cvent.

TOOLS: Team Foundation Server, Smartsheet, MS Office suite, Cvent

DEPARTMENT OF HUMAN SERVICES (DHS), STATE OF MICHIGAN (SOM)

Lansing, MI, Senior Quality Control Analyst, Jan 2012- Sep 2013

Michigan State Automated Child Welfare Information System (MiSACWIS)

Department of Human Services (DHS) and Department of Technology, Management and Budget (DTMB), and Foster Care Systems

Participated in Joint Application Design (JAD) sessions and develop test scenarios/cases for use in, but not limited to, System Test and UAT Environments.

Worked with Deployment Team to assist with Business Readiness.

Prepared a weekly Application Readiness Report for use in the go/no-go decision. The report summarized and classified defects and compared them with results from UAT. The report was prepared using MS Excel and included pivot tables.

Engaged the DTMB deputy project manager and other project contractors on the development and evaluation of change controls and contract change requests.

Engaged and worked with the DDI vendor, DHS business usability and UAT manager, and DTMB IT manager to test the DDI-delivered product in accordance with the QC contract.

Verified the Functionality, Integration, System, Regression and overall Testing of the entire System including Reports associated with the system.

Used Rational Quality Manager to write test cases, analyzed the results, tracked the defects and generated reports.

Value of this project was over $75M.

This project began as waterfall and moved to agile methodology.

Accomplishments:

Implemented project Defect Severity criteria in the System Test Environment and assisted DHS in applying the criteria in UAT or higher environments.

Provided review, inspection, analysis, and recommendations regarding selected deliverables prepared by DTMB and DHS in support of SACWIS project and in preparation for managing the DDI contract.

Incorporated project quality and testing deliverables into the SACWIS project Plan or SOM repository and complied with the State’s Project Management Methodology.

Deputy team leader for eight QA testers.

Environment: MS Visio, Rational Requisite Pro, Rational Test Manager, Rational Clear Quest, ClearCase, Java (JDK 5), SharePoint, JSP, Servlets (JSDK 3.0), Rational Quality Manager, Web Sphere Application Server, JDBC, Oracle 11 G, Toad for SQL Query, Windows XP, Firefox, IE

TRILLIUM TEAMOLOGIES, INC.

Royal Oak, MI, Business Analyst, Mar 2008 -Dec 2008

Successfully executed and maintained scope, business requirements, work breakdown structures, wireframes, and functional and formal documentation for various portfolios. Drafted responses to RFPs.

Project 1: Heritage Optical (Vision claims provider)

Interviewed stakeholders regarding existing application.

Identified new goals and effectively administered B2B management protocols.

Created functional design specifications and coordinated multi cross functional working sessions to implement solutions.

Created and maintained narrative use cases and modeled diagrams for use cases, activities, and data flows.

Project 2: Ford Motor Company

Utilized SharePoint application to track contractual relationships between HQ and individual dealers.

Worked closely with QA and development teams to ensure testing issues were resolved.

Collaborated with subject matter experts to interpret customer business needs and translate them into additional application and operational requirements.

Project 3: Rochester Older Persons Center

Worked closely with QA and development teams to ensure testing issues were resolved in legacy application.

Involved in gathering, analyzing and documenting business requirements from the Stakeholders.

Provided customer onsite support and training.

State of Michigan, Office of Child Support, Lansing MI, May 2000 - Aug 2004

(Oracle Corporation, Managing Principal Consultant)

Business Analyst, Michigan Child Support Enforcement System (MiCSES)

Conducted JAD sessions for communicating with all project managers, senior management and other stakeholders.

Development of legal module (for prosecuting attorneys), support specialist module (for OCS offices) and enforcement module (for court offices): functional design, manual/procedures writing, testing (system testing and user acceptance testing), training and support (Help Desk).

Development of interface with local court's case management system.

Development of document generation module, including interface with local imaging systems.

Coordinated testing efforts during integration, system and user acceptance testing phases.

Creation of test scenarios suites to ensure complete testing.

Reviewed and understand functional and non-functional requirements.

Extensively involved from the inception for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project.

Collected, managed and circulated metrics to Management.

Key member of Deployment Team, assisting with business readiness.

Application was Michigan's statewide child support system, implemented in over 100 county and state offices.

Accomplishments:

Designed Legal and Support Specialist Modules, which are still in use today.

Team Lead, High Volume Assessment Project

Team Leader for Enforcement in statewide child support system.

Team consisted of designers, DBA, QA and state stakeholders.

Maintained continuous alignment of program scope with strategic business objectives.

Built credibility, established rapport, and maintained communication with stakeholders at multiple levels.

Made recommendations to modify program-enhancing effectiveness toward strategic intent.

Coordinated detail development.

Discussed objectives with stakeholders and assisted in defining user interface design.

Participant in initial JAD sessions for database and functional design.

Environment: Windows NT, IE, Firefox, Oracle 9i, MS Office, Visio, Rational Quality Manager

LEGAL/MANAGERIAL EXPERIENCE

WEST BLOOMFIELD TOWNSHIP BOARD OF TRUSTEES, West Bloomfield MI

Trustee, Nov 2016

Elected by voters of municipality of 65,000 to a seven-member board.

Create and approve municipal policies

Approve township’s budget

Enact ordinances

Approve municipal contracts and appointments

LAKESHORE LEGAL AID: COUNSEL & ADVOCACY LAW LINE

Southfield, MI, Staff Attorney, Aug 2005 - Mar 2008, Jan 2009 - Dec 2011

Provided legal assistance to low income residents and senior citizens in Michigan in landlord-tenant, consumer, mortgage foreclosure defense, public benefits, family law, and employment matters.

2009-2010: Provided direct representation to Oakland County Senior citizens with civil matters.

Wiki editor - policies (including statutes and case law), resources for clients, and office procedures.

CARDELLI, HEBERT, LANFEAR & BUIKEMA, P.C., Royal Oak MI

(Now Cardelli, Lanfear & Buikema, P.C.), Royal Oak, MI, Oct 2004 - June 2005

Firm Administrator, Attorney

Achievement:

Managed implementation of case management system from local server to cloud based application.

Job Functions:

In charge of daily operations and strategic planning of law firm, including budgeting, procurement, and human resources.

Represented clients at depositions and other matters.

CITY COUNCIL OF THE CITY OF FERNDALE, Ferndale MI

City Council Member, Jan 1998- Dec 2001

Elected by voters of city of 25,000 to a five-member council.

Mayor Pro Tem, Jan 2001

Accomplishments:

Maintained city services in an era of declining revenues

Revitalized downtown business district

Expanded cooperation with local school districts

3RD CIRCUIT JUDICIAL COURT, WAYNE COUNTY

Friend of the Court, Detroit, MI

Staff Attorney, Aug 1997 - Apr 2000

Assigned to Family Division judge and referee, responsible for motions and show cause dockets. Prepared motions on behalf of State of Michigan in public assistance matters.

Domestic Relations Supervisor, Aug 1996 - Aug 1997

1995-98: Development of statewide Medical Support Enforcement System, including design with developers, testing, forms development, creation of user manual, and user training. This was the first system of exchanging data between the Michigan courts and private health insurers.

Senior Domestic Relations Specialist, Aug 1995 - Aug 1996

Domestic Relations Specialist, Jun 1985 - Aug 1995

Account Clerk, Dec 1983 - Aug 1985

CERTIFICATION

Project Management Professional, Vision Training Systems, 2016

TEACHING EXPERIENCE

Adjunct faculty member in Business Administration, Business Law, Economics, Finance, Humanities, and Mathematics at the institutions below:

CLEARY UNIVERSITY

Ann Arbor and Howell, MI, Oct 2002 – Dec 2012

MICHIGAN JEWISH INSTITUTE

West Bloomfield Twp., MI, Oct 2006 – Dec 2011

WASHTENAW COMMUNITY COLLEGE

Ann Arbor, MI, Aug 2010 – Aug 2013

CONCORDIA UNIVERSITY

Ann Arbor, MI, Aug - Dec 2011

BAKER COLLEGE

Clinton Twp. and Auburn Hills, MI, Oct 2006 - Aug 2009

PROFESSIONAL AFFILIATIONS

State Bar of Michigan, Lansing, MI

Admitted Nov 1996, P-53350

EDUCATION

WAYNE STATE UNIVERSITY, Detroit, MI

Law School: Juris Doctor (cum laude), May 1996

School of Business Administration: Master of Business Administration, Finance and Business Economics, Dec 1988

KALAMAZOO COLLEGE, Kalamazoo, MI

Bachelor of Arts, Economics, Jun 1982

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