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Customer Service Engineer

Location:
Huntington Park, CA, 90255
Salary:
66000
Posted:
May 27, 2017

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Resume:

Alexander Mendez

Huntington Park, CA *****

323-***-****

ac0imh@r.postjobfree.com

Objective

Obtain a position to demonstrate technical engineering skills while completing challenging projects and task in a dynamic work environment.

Education

● California State University of Long Beach

Bachelor of Science in Aerospace Engineering

Graduation Date: December 2016

● Huntington Park Senior High

High School Diploma

Graduation Date: July 2010

Computer Skills

● MS Office: Word, PowerPoint, Excel

● CAD: Solidworks, Enovia

● MatLab

● Microsoft SharePoint Designer 2010

● Dreamweaver

Skills

● Fluent in Spanish language

● Familiar with Lean Manufacturing(5S, 5Whys)

● Six sigma

● Attention to detail with strong organizational and multitasking skills Related Coursework

Aerodynamics I&II, Computational Fluid Dynamics, Propulsions, Aircraft Preliminary Design, Stability and Control, Systems Engineering, Finite Element Methods and Aerospace Structures, Flight Mechanics, Thermodynamics, Engineering Materials and Measurements, Numerical Methods, Space Dynamics

Work Experience

German Machine Products, Inc

Aerospace Quality Control Inspector October 2016 to Present

● Aerospace blueprints/diagrams and technical specifications

● Familiar with machining, assembly inspection, AS9102 requirements, and CMM operation procedures

● First Article Inspections (FAI), production processes of aviation/aerospace parts, usage of test equipment, and Final Inspections

● Well versed with optical tooling, precision measuring instruments, and aircraft tool design Centric Parts

Lead Manufacturing Engineer Intern June 2016 to August 2016 As part of a time study team, established cycle times for the complete process of automotive caliper remanufacturing. Interacted and communicated with over 300 workers to identify beginning and ends of processes. Worked alongside a manufacturing & industrial engineer to create excel worksheets displaying cycle times of processes. Learned and implemented lean manufacturing cornerstones such as 5S and 5WHY to time study tactics. Dictated final presentation to executives of the company explaining time study results and findings.

Silla Automotive INC

Customer Service Representative May 2014-July 2015

● Customer service for an eBay store, Amazon store, and three different websites selling large amounts of Auto Parts.

● Answer customer telephone calls and high volume of emails regarding new or existing customers.

● Processed phone orders and online orders by preparing packing slips and shipping label

● Processed returns and addressed complaints

Visual Land INC.

Technical Support July 2013-May 2014

● Provided computer help desk support via telephone and email communications with end-users.

● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists on returns. Herbs Direct

Warehouse November 2012-July 2013

● Receive process and issue warehouse stock; assure stock and warehouse facility is maintained in a safe, clean and orderly condition. As well as picking and packing online orders. CSULB Career Development Center

Entry Web development/Assistant Jan 2012-May 2013

Working as a web developer for a university site using Dreamweaver. As well as fixing software and hardware malfunctions.

CSULB Mesa School

Student Assistant/Tutor Sept 2010-Dec 2011

● Worked as an assistant/tutor with middle and high school kids helping them in science projects that would compete in different regions. Also, prepared most of the materials needed for presentation projects or for the kids in general.

CSULB Forty-Niner Bookstore

Stocker/Customer Service Oct 2010-May 2011

● Organizing merchandise by stocking back the material when running out in aisles. As well as assisting customers with any type of help that is needed looking for any supplies wanted. Activities

● Member, MESA Engineering Program (MEP) 2010-2014

● Huntington Park High Football 2006-2010

● Bell Hawks Soccer Club 1998-2007



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