Steven Lazu

**-** ***** ******, ******** Hill NY, 11418 ac0ikk@r.postjobfree.com 646-***-****

Hospitality Specialist

Experienced hospitality professional, with a certification in hotel restaurant management. Working knowledge of fidelio opera and res-tripper hotel reservation software along with opentable restaurant reservation software. Catering and fine dining server, food and beverage attendant, with over 15 years of customer service and sales experience.

Experience

On Demand Hospitality Specialist

Jitjatjo March 17 - Current

●Food and Beverage Attendant

●Bartender

●Barback

On Demand Hospitality Specialist

Shiftgig 2016 - 2017

●4 Star Server

●Food and Beverage Attendant

●Catering and Banquet Server

●Barback

Reservations Agent

Advantage Reserve 2014 - 2015

●Worked directly with over 500 national and international hotel and vacation properties booking stays and vacation packages.

●Excellent level of customer service and sales support, ensuring repeat business.

●Processed all credit card transactions using a POS system.

●Exceeded monthly quotas and sales goals by 15%.

Account Executive

General Repairs 2003 - 2013

●Established and maintained clients for commercial, residential construction and remodeling projects.

●Consistently exceeded sales targets and profit goals by over 10%.

●Responded quickly and effectively to client needs.

●Negotiated contracts, made cold calls and performed data entry.

Internship

The Strand Hotel 2010 - 2011

●Breakfast host at The Strand Bistro.

●Provided front desk support.

●Front of the house staff support at the Top Of The Strand Rooftop Bar and Lounge.

●Assisted the marketing and sales department.

Education

Accredited certification in hotel restaurant management received at Star Career Academy 2010

Skills

Fully bilingual in English and Spanish both written and spoken. Proficient in PC and IOS applications and software.

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