Mental Health Information Technology
Resume:
Behavioral Healthcare Administrator
Behavioral Healthcare Administrator with 14+ years of experience specializing in providing integrated care services within the Behavioral Health field. A strong focus on regulatory standards and quality improvement. Qualifications include:
Quality and Performance Improvement
Regulatory Compliance
Departmental Policy and Procedure Development
Systems Development
Staff Evaluations
Staff Retention
Data Analysis
Staff Development
Education and Certifications
MA: Professional Counseling; Lindenwood
University, Saint Charles, Missouri 2007
BA: Sociology; Minor: Psychology, McKendree College, Lebanon, Illinois 1995
LPC, Missouri 2010
Nonviolent Crisis Intervention Certification Present
American Heart Association Basic Life Support Certification Present
Leadership Development Institute Committee Present
Professional Experience
Director of Outpatient Services: 2015-Present
Hopewell Center
Manages the day to day operations of the medical clinic
Provides ongoing individual and team supervision to the intake staff, case managers, therapist, and Outpatient Nursing staff
Organizes and develops in-service trainings
Reviews and develops policies and procedures for the Outpatient Clinic
Conducts performance reviews
Oversees and monitors the Access Crisis Intervention program, ensuring reports are completed on time
Clinical Manager: 2010-2015
Ozarks Medical Center-Behavioral Healthcare
Oversees the Department of Mental Health programs for adults and youths
Develop and implement policies.
Ensures compliance with all regulatory and clinical standards
Develop quality improvement metrics
Provide education to program staff
Staff development
Participates in the development of budget requests; monitors expenditures according to budget allocations/appropriations; recommends and/or initiates cost-saving measures
Crisis intervention
Consumer treatment planning
Therapeutic counseling
Conducts performance review s for the department
Healthcare Home Director: 2010-2012
Ozarks Medical Center-Behavioral Healthcare, West Plains, MO
Oversee all management aspects of a team of nurses to provide quality integrated health care to individuals with a severe persistent mental illness and chronic physical illness
Plan and guide coordination of integrated health services to promote optimal patient health outcomes
Lead continuous quality improvement efforts to enhance the protect patient safety, service quality, patient satisfaction, and deliver high-standard of care
Consumer enrollment and recruitment
Coordinated the management of the Health Information Technology reports
Adult/Children Case Management Supervisor: 2009-2011
Ozarks Medical Center-Behavioral Healthcare, West Plains, MO
Clinical supervision
Orientation and In-service trainings
Establish performance goals
Group facilitator
Completed clinical assessments
Crisis intervention
Develop treatment plans
Therapeutic counseling
Site Manager/Social Worker Supervisor: 2008-2009
Menard Maximum Correctional Facility/ Wexford Health, Chester, IL.
Monitored the clinical condition and treatment needs of special inmate population and coordinate with the consulting psychiatrists
Supervision of the facility crisis team
Discharge planning and referrals
Review and maintain documentation for accuracy and completeness
Investigated disciplinary issues
Conducted all staff evaluations
Conducted clinical assessments
Provided in-services trainings and staff orientation
Provided individual solution focused therapy
On-Call Advocate Coordinator: 2004-2008
Children’s Home and Aid Society, Granite City, IL
Crisis intervention provided to runaways; lockouts, and their families.
Provided ongoing training
Orientation of new staff
Conducted interviews, recruitment, and evaluations
Leader: Continuous Quality Improvement (CQI)
Developed performance improvement systems.
Clinical Staffing
Clinical case management
Client-Agency Liaison- Shift Supervisor: 2000-2004 Children’s Center for Behavioral Development-Sex Offenders Residential Facility, Centreville, IL
Identify placement facilities
Specialized foster homes and transitional living programs to facilitate step down and discharge
Coordinate and transport clients to family visits
Attend Annual Case Review’s at the Department of Children and Families Services throughout the State of Illinois
Clinical staffing
Attend and provided testimony at court, probation and parole board hearings
Crisis intervention
Prepared reports
Performed staff evaluation
Chart reviews for Medicaid compliance.
Case Worker-Group Facilitator 1995-2000
St. Clair County Comprehensive Mental Health Center East Louis, IL
Provided in-home services for pregnant and parenting teens.
Conducted client intakes
Provided linkage for consumers to internal and external resources.
Developed individualized service plans and goals.
Facilitated groups that focused on parent/child interaction, sexual abuse, education,
and independent living skills.
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