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Manager Customer Service

Location:
Norfolk, VA
Posted:
May 26, 2017

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Resume:

Lemuel A. Taku

ac0iit@r.postjobfree.com Phone: 757-***-****

Career Objective

Well regarded IT specialist with a broad-based background and extensive experience in administrative roles and application developer(PL/SQL). Forward thinking professional with a record of success in researching and implementing technology solutions to improve/automate processes and maximize operational effectiveness. A thorough, technical professional who is customer oriented, delivers on commitments and always eager to learn and accept new challenges.

A fast leaner, hardworking, accept challenges, team player and can work under pressure. Seeking for job. I have adequate educational and professional skills in the following areas:

EXPERIENCE SUMMARY

Have very strong interpersonal skills.

Multi-task, with ability to manage multiple tasks simultaneously.

Ability to communicate on various levels with persons of different portfolio

More than 4 years of experience in the field of Database Technology with experience in modeling/designing, developing/programming and implementing Databases.

Good knowledge on logical and physical Data Modeling using normalizing Techniques.

Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.

Have extensive knowledge in writing codes (programming) using various languages including SQL, oracle PL/SQL, MySQL, MS-SQL SERVER, MS access.

Hands on experience in code writing using SQL tools like select statements (select, where, order by clauses), functions, joins, DDL, DML, constraints, sequences, synonyms, subqueries and views.

Hands on experience in code writing using PLSQL tools like cursors and exception handlers, loops, types, records, collections, stored procedures, functions, triggers and packages.

Having good knowledge of database normalization.

Hands on experience in Oracle 11g RAC implementation & administration (Oracle Cluster ware setup and configuration, RAC installation using ASM, Grid Installation)

Excellent experience in Installing oracle database software, creating an oracle database using DBCA, managing database instance, managing the automatic storage management instance (ASM), configuring the oracle storage environment, managing database storage structure, administering user security, managing data concurrency, managing undo data, implementing oracle database auditing, database maintenance, database performance management, database backup and recovery, oracle data pump (import and export

Extensive experience designing and implementing backup and recovery strategy for databases using Recovery Manager (RMAN), traditional Export/ Import, Export/Import Data pump as well as conventional Hot/Cold Backups.

Implemented various backup strategies for Large / Medium sized databases using RMAN

Worked extensively on Cloning /Duplicate of databases using RMAN.

Experience with various database Backup and Recovery methods like Export/Import and Flashback Technologies.

Good knowledge v$ performance views and command line skills to identify information about sessions, wait events, system performance.

Exposure to UNIX/LINUX utilities

Extensive experience in designing Logical and Physical data models for new developments using ER modeler and Visio.

Strong Knowledge of 11g advanced features like ASM, AWR, ADDM and FLASHBACK.

Excellent analytical, problem solving, communication and interpersonal skills

TECHNICAL SKILLS

Databases:

Oracle 11g, MySQL5.7, SQL Server, Unix

Environment:

Operating Systems:

Oracle (Oracle Enterprise Manager, SQL*Plus, SQL Loader, DB Configuration Assistant), OEM, Workbench MySQL and MS-SQL server management studio, Command line.

MS Windows, UNIX/LINUX, Red hat Linux

Hardware:

ACER, ASUS, Toshiba, Dell Servers, Compaq Servers, HP, e-machines.

PROFESSIONAL EXPERIENCE

G2OPS Virginia Beach VA

January 2017 – May 2017

Role:

Team member for online DFARS project

Aim of project:

The Security Services division of G2 Ops Global requires an online DFARS cybersecurity compliance tracking system specific to the security controls defined in NIST SP 800-171 Rev 1. and other standards, as defined.

Responsibility:

-Conceived and created the ER diagram from the business roles provided.

-Created Tables, Views, Constraints, Index (B Tree, Bitmap and Function Based) and participated in normalization processes.

-Ensuring database security by creating users and assigning privileges and roles to them.

-Fully participated in writing the insert statements and in some cases updated statements.

-Oversaw testing the performance of the database to ensure the crystal report is excellent.

-Participated in writing the database dictionary.

-Participated in project presentation.

AHM Chesapeake

2015 – 2017

Responsibility:

-Created new databases and configuring database software for Oracle Application development environment.

-Responsible for the logical and physical database design, implementation, and maintenance using Visio and data modeler.

-Designed Physical and Logical Data model and Data flow diagrams.

-Handled database server tuning, documentation, capacity planning and database security

-Implemented backup and recovery procedures of databases in oracle.

-Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL.

-Developed materialized views for data replication in distributed environments.

-Created custom triggers to automatically populate different tables.

ACEP Cameroon SA (Bank)

Nov 2011 – Sept 2014

Role:

- Account manager (Personal banker)

- Assistant Database Administrator

Responsibility:

Superior communication, presentation, analytical and problem solving skill. Work well with all levels of business.

Negotiate loan deals and do inspection of customers guarantee or collateral security and estimate their present value

Customer service (Bilingual)

Monitoring and controls customers credit limit

Bank reconciliation and interbank transaction

Monitoring and approval of accounts and general management of the current cash flows

Monitoring ACEP account at our mother bank BICEC for west regional.

Ensure Oracle database systems operate efficiently and securely.

Manage internal databases, from planning and testing stages through implementation and support.

In-depth understanding of security and backup procedures to ensure database integrity. Background in developing backup and disaster recovery plans for ACEP Cameroon.

Involved in coding with SQL, PL/SQL function, stored procedure, packages, triggers, and Materialized view for Oracle database.

Implementation of database auditing.

Involved in Development of the applications by using PL/SQL tools like cursors and exception handlers, Loops and records. SQL Queries.

Developed scripts for checking Oracle errors in alert logs and trace files for every 15minutes

Reviewed and corrected PLSQL codes.

Successfully performed data replication using Materialized views

Denormalizations and normalization of the existing database.

Implementing Best Practices for optimizing and tuning the database.

Perform in Hot/Cold Backup, Recovery and Cloning of databases using RMAN.

Monitoring the database audit log.

Generated specific reports using crystal report system

EDUCATION / Certifications

-2002-2005

University of Buea-Cameroon Africa

BSc Economics minor in computer sciences

-Certification:

Oracle Database 11g: Program with PL/SQL.

Oracle Database 11g: Administration I Certified. (OCA).

Oracle Database 11g: SQL Fundamentals I Certified.



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