Customer Service Manager

BRANDON M. COLEMAN

** *********** ***** **** ********, Al 36856 412-***-**** *****************@*****.*** Management Position Hospitality

Core Skills and Knowledge

Operations Management Staff Development Customer Service Operations Management Training & Coaching Guest Satisfaction Multi-Site Operations Motivation/Empowerment Customer Relations Hospitality Management Negotiating Quality Assurance Food & Beverage Operations Planning/Scheduling Guest Concerns & Problems Multi-Hotel Operating Systems

General Hospitality Experience

RAM Hotels

Columbus, GA (October 2013-Current)

Courtyard Marriott:

$3.2 Million Annual Revenue

2015 & 2016 Gold Award Performance Hotel

Assistant General Manager: April 2016-Present

Oversee all operation aspects of the hotel

Provides professional customer service in all Front Desk functions

Responsible for Deposits and Accounting

Creates Schedules for various departments

Maximizes customer service and satisfaction

Trains current and new employees, General Managers and Front Office Managers

Develops and implement operating procedures and standards that support associates and the brand in their effort to deliver exceptional service and teamwork

Manages labor cost and food controls

Payroll

Handles Direct Bill Accounts and Payments

Knowledgeable of the Fosse operating system

Food and Beverage Manager: April 2015- April 2016

Overall manager of the Bistro

Supervises the sales of Food and Beverage items

Coordinates and supervises the daily operational requirements of all Food and Beverage outlets

Ensures sanitation standards are maintained by direct observation and inspection of all service/kitchen areas

Manages labor cost and food controls

ServeSafe Certified

Micros POS

TIPS Certified

Front Desk-January 2015- April 2015 Continued on page 2... Brandon M. Coleman Page 2

Brandon M. Coleman Page 2

Hampton Inn & Suites, Front Desk Clerk (June 2014 – January 2015)

Assists guests efficiently, courteously and professionally in all Front Desk related functions

Checks guests in and out efficiently and in a friendly manner

Posts guest charges and compute guest bill, collect payment and make changes

Knowledgeable of the OnQ operating system

EconoLodge, Front Desk Manager (April 2014 – June 2014)

Oversees entire Front Office operation

Sets work schedules, policies and procedures, and Revenue Meetings

Applies rates for the hotel

Handles guests concerns and problems

Trains current and new employees

Ensures a positive and welcoming experience for team members and guests

Knowledgeable of the ChoiceAdvantage operating system General Hospitality Experience Continued

Home 2 Suites, Night Auditor (October 2013 – April 2014)

General Accounting

Customer Service

Bookkeeping

Manhattan KS (January 2012-June 2012)

FairField Inn & Suites, Night Auditor/ Front Desk

General Accounting

Customer Service

Bookkeeping

Certifications

Food Safety Certification TIPS Certified

CPR Certification

Education

Manhattan Technical College, Manhattan KS August 2011- May 2012 West Mifflin Area High School, West Mifflin PA High School Diploma, June 2006

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