VICKI L. PIEK

PO Box ****

Salem, OR *****

ac0ihd@r.postjobfree.com

503-***-**** cell

PROFESSIONAL EXPERIENCE:

*/**** **** ******* ***** of OR

Human Services Specialist 2 OHA

Process applications for the Oregon Health Authority, research information

on the application such as current coverage, income verification, all contact

information, using a variety of systems, MMIS, TRACS, DHR (utilizing

multiple screens), Work Number, SAVE as well as confirming information

via telephone and other documents that have been submitted and scanned

onto the case.

3/11 thru 4/15/2013 Seterus

Position in contact management for a company that services Fanny Mae

loans and includes utilizing the following skills:

Outbound and inbound calls working with customers about current

installments as well as past due installments, processing payments

setting up repayment plans. Working with borrowers to answer their

questions and concerns about their mortgages, going over financial

information to set up repayment plans.

Confirming contact information, income verification, document

verification, processing borrower financials, explaining changes in

escrow payments, processing requests for payoff quotes and

reinstatement letters.

Talking with third parties about loan modifications, short sales and

deeds in lieu. Verification of authorization as well as processing

requests for payoff’s and reinstatement letters and at times

processing payments.

4/08 thru 4/2009 Jewell Attachments

Accounts Payable/Receptionist/Office Manager (downsized due to economy)

Process invoices including matching, data entry, filing, pulling and

Matching to check stub, stuffing and mailing.

Process check run

Order office supplies, keep track of stock on hand

Catering for office meetings when needed

Switchboard full time

Process 1099’s

Run end of month reports, verify and turn in to Accountant

Other administrative duties as required

7/07 thru 2/08 Printing Today

Accounts Payable Specialist (laid off due to low sales)

Process all invoices, checking for discrepancies in price/quantity,

enter all job costs to excel.

Processing check runs when necessary. Matching check copies

to invoices, routine filing and phone contact with vendors.

Process 1099’s at year end and mail to vendors.

End of the month processes, balance check register, run open

Aging, Trial Balance, Inventory, Accruals.

Previous Employers:

Christenson Electric – Accounts Payable (Bidtek, Forefront)

InFocus – A/R Commercial Collections – Government (Oracle)

Corp. Finance OHSU – Accounts Payable (Oracle)

Adidas – Accounts Receivable/Commercial Collections (Oracle)

Software Solutioins, Inc. – Freight Payment Auditor/Accounts Payable (Proprietary)

SKILLS: Accounts Receivable, Accounts Payable,Payroll (Timberline/ADP), Excel, invoicing, billing, reconciliation (bank statements, customer accounts), customer service, commercial collections. Software experience in the following: QuickBooks, Timberline, Oracle, Platinum, Batchmaster, Bidtek, Forefront, MAS 90, Made 2 Manage and other software as well as proprietary software systems. Office skills: multi-line phones, customer service, commercial collections, microfilm usage, word processing, data entry, filing, operation of most office equipment, team player, organized, strong verbal/written communication, a quick learner that isn’t afraid to ask questions

References:

Elizabeth Gubrud-Howe 503-***-**** (Jewell Attachments Supervisor)

Charity Knight 503-***-**** (Seterus, Inc. Supervisor)

Louise Thomas 503-***-**** (Christenson Electric Lead A/P – Retired)

Karen George DeHut 503-***-**** (Norpac)

Connie Hubbard 503-***-**** (Software Solutions)

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