Customer Service Manager
Resume:
Lorraine M. Michels
Santa Ana, CA 92706
***********@*****.***
PROFESSIONAL ACHIEVEMENTS
Dix Metals Inc. Credit Manager/Benefits Manager/Accounting Manager
Manufacturer of precision metal blanks 4/2007 – 12/29/2009
• Responsible for all credit extension and collection of receivables, A/R cash application, and month end close. Consistently maintain 60-120 day at-risk receivables at less than 2% of total sales and an annual bad debt write off of less than .25%.
• Administer benefits plans, monitor worker’s compensation claims, maintain employee relations and ensure legal compliance. Plan administrator for 401K retirement plan.
• Manage a department responsible for cash application, invoicing, accounts payable, payroll and monthly financial statements.
• Personally accountable for credit extension, collection calls and liaison with attorneys.
• Personally process medical benefits plans with three providers, COBRA, and 401K retirement plan for 60 employees. Interact with federal and state agencies maintaining compliance with a multitude of laws and regulations concerning employee benefit plans and worker’s compensation.
• Responsible for the day to day function of all aspects of our business outside plant operations.
Orco Block Company Credit and Accounts Receivable Manager 2/2003 – 3/2007
Manufacturer of block and pavers
• Responsible for all credit extension and A/R collections for a multi-million dollar company with six plants.
• Manage a department responsible for collections, credit extension, preliminary notice, progress releases, mechanic’s liens, dispute resolution and A/R month-end close. Review and interpret contracts for financial and legal risk.
• Consistently maintain 60-120 day at-risk receivables at less than 4% of total sales and an annual bad debt write off of less than 1% while maintaining customer loyalty.
• Interact with 20 sales representatives, multiple customer service representatives and managers to develop the best strategy for customer retention while maintaining company standards for allowable aged receivables.
Roll-A-Flex Doors Credit Manager 2/1992 – 1/2003
Manufacturer and subcontractor of steel rolling doors
• $20 million company which sold to customers in all 50 states and internationally.
• Managed a department responsible for credit extension, preliminary notice, progress releases, mechanic’s liens, collections which met or exceeded assigned targets. Maintained a DSO of 40 with an annual write off of bad debt of less than 1%.
• Responsible for accurate cash application, account audits and A/R month-end close.
• Created a team environment where sales, customer service, production and the credit department worked seamlessly to enhance company sales without risk to cash flow.
• Responsible for review of all contracts to eliminate company financial and legal risk.
COMPUTER SKILLS
Microsoft Word, Excel, and Outlook, MAS 90, HP Reflections, Epicor Avante/Vantage ERP Solutions
EDUCATION & ORGANIZATIONS
Santa Monica College with continuing education credits in credit and collections law. Seminars in worker’s compensation law and COBRA regulations. Member of California Chamber of Commerce with direct access to emerging changes in employer responsibilities. Member of Credit Managers Association.
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