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Technical Support Manager

Location:
Shawnee, KS
Posted:
May 26, 2017

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Resume:

Leroy Carlisle

**** * **** **** **** 913-***-****

Merriam, KS 66202

ac0igp@r.postjobfree.com

Experience

Trouble shooting of environmental systems.* Review MOP's.* Provide guidance and direction to vendors following SOW.* Knowledgeable of all facets of BAS/Continuum*Knowledge of building codes, fire codes and NFPA standards. *Fire alarm and fire sprinkler design in retail, commercial.* Conduct various validations on multiple systems (Continuum, Net Cool, ISMS)* Provide technical support to field engineers, site technicians, and product support.* Project Management

2 016 Script Pro

5828 Reeds Rd, Mission, KS

Establish and maintain operating procedures and ensure that employees maintain an acceptable level of quality and standards. R esponsible for mentoring junior and senior analysts in each of the core competencies. L ead and direct the work of others. A ssist with completion of employee evaluations. P rovide advanced remote technical support of all ScriptPro products and systems through advanced troubleshooting for analysts and customers. R espond to cross department inquiries regarding initial or ongoing technical support service requests. A nalyze and determine the most effective method of problem resolution/escalation among ScriptPro teams. A cquire and maintain a current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. H andle other projects as required. P articipate in an on call rotation.

2015 CI3

13269 W 98th St, Lenexa, KS 66215

Schneider Continuum Building Automation and Security iNet Building Automation

Vista Building Automation

Softwarehouse Ccure 800 or 9000

RS2 Access Control

Lenel Access Control and Video

DVTEL Network Video

Genetec Networkl Video and Access Control

Avigilon Network Video

Wonderware Intouch Automation

GE Fanuc, Omron, or Allen Bradley PLC

2009 to 2014 Facility Engineer lll NTAC

Ericsson Services Inc, Overland Park, KS

Facility Engineer III NTAC - Ericsson Services Inc. Overland Park, KS09/28/09-11/4/14? Monitor key network facilities nationwide and overseas.* Monitor environmental alarms, HVAC, fire systems, and power including generators, UPS, main electrical service and DC power.* Design and update current graphic displays for Monitoring Center interface.* Dispatch vendors for site repairs, emergent and non-emergent alarms.* Knowledgeable of screen graphics generation, programming, reports writing and problem resolution of systems under BAS control.* Remotely turn on/off, generators, on/off, sequencing operational equipment using Continuum programming database* Continuous training and knowledge of electrical and mechanical systems.

2005 to 2009 Automation Systems Engineer Network Ops Eng II 2005 - 2009, Overland Park, KS

Monitor building controls systems using the Continuum system.* Program controllers and Network Systems thought Ethernet and dial-up systems* Design and update BAS graphics displays for monitoring center interface.* Dispatch vendors for site repairs for emergent and non-emergent alarms.* Involvement with multiple hurricane events as well as power outages and Halon systems.* UL training.

2003 to 2005 Command Technician

2003 - 2005, Overland Park, KS

Monitor building controls systems.* Receive and analyze network switching and cellular tower systems problems in a timely manner.* Maintain the availability of Sprint networks using Trams, Netrac, Stat and various Monitoring Center interface.* Provide customer support and technical support.* Troubleshoot and coordinate restoration of service affecting network events.

2001 to 2003 Engineering Technician

Itron, Shawnee Mission, KS

2001 to 2003

Responsible for preparing training procedure manuals for all engineering custom base utility poles along with re-engineering outside client utility poles.* Conducted on site data collection training classes for staff of 18 engineers.* Responsible for training a staff of 18 engineers from data entry to remedies of all collected information into computer based program LD field software.* Submit new and updated network system/site drawings to facilitate accurate Engineering Records. Education

1982 Shawnee Mission North

H.S. Diploma

1989 Wichita State University

Computer Science. Music

Summary of Qualifications

• ADMINISTRATIVE SKILLS * Strong Management and leadership skills

• * Organizational skills

• * Detail-oriented with accuracy

• * Work well with customers

• * Helpful, attentive, and patient

• * Validations* Technical support* Effective written and verbal skills Summary BACKGROUND SUMMARY* BAS/Coninuum computer base programing, Net Cool, ISMS, Word, Excel, Windows 7, 95, 98, NT2000, XP, Trams, Stat, True Info, Scan, Imagination, and Desktop Publishing programs.

Professional Affiliations

* Facility Engineer IIl NTAC. Sprint Campus, 2014. Facilities Management Group* Ericsson Training and Education* Ericsson UTRAN Engineers* Network Operations Center (NOC) Professionals.

References PROFESSIONAL REFERENCES? REFERENCES: Ryan Burton Ericsson Inc Supervisor 1-866-***-****)opt 312 Gregg Herbert Regional Production Manager McGraw Hill Phone: 913-***-**** Former Manager Scott Freeburn TDS Engineering Manager Itron/Line soft Phone: 913-***-**** Former Manager Alex Velasquez Scan Manager Building Assoc Phone: 816-***-**** Friend/Associate Joe Bolander Itron/Line soft Engineering Technician Supervisor Phone: 913-***-**** Friend/Associate, Ryan Burton Ericsson Inc Phone: 1-866-***-**** opt 312.



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