Name: Almuhtaseb, Tareq

Physical address: **** Forest Ave

Brookfield – IL.

Mobile number: +1-708-***-****.

Email address: ac0igi@r.postjobfree.com

Personal Information:

Date of birth: 17

th

June 1981

Place of birth: Kuwait

Citizenship: Jordanian.

Marital Status: Married

Languages: Speak and write fluent English & Arabic I have Just relocated to the states on the 2nd of September 2016 with my family and currently looking for a new challenging job where I can be of an added value to the business and be able to practice and apply all what I have learned and experienced over the past 9+ years of being a travel agent.

Employment History:

Oct 2013 – Sep 2016 – Platinum Travel & Tourism Jordan Outbound Department Manager

I had the opportunity to manage the outbound department at Platinum Travel & Tourism one of the leading travel agencies in Jordan. At Platinum Travel I had the opportunity to serve some of the top VIP clients / corporate accounts as most of my clients had a very high expectations and needed a constant follow up and care around the clock.

(Such as Bank of Jordan, Cairo Amman Bank, Etihad Bank, Oasis 500, EDGO Management Group, Pharmacy 1, Jara for Medical supplies, Kurdi Drug Store, Meda Pharma, Accelerator Technology Holdings & Eqbal Invest Responsibilities:

• Meeting with suppliers, setting up contracts and negotiating rates.

• Meeting with Clients, reviewing service fee structure and service standards.

• Preparing readymade packages for families, honeymooners & special events.

• Providing support at all time to the operation officers in making all reservations and arrangements.

• Providing training sessions to new staff members on the GDS, destination info (hotels, suppliers etc), preparation of costing sheets/offers through our system.

• Tracking all received / materialized enquiries and generating sales reports.

• Managing our Facebook page and responding to online comments / requests.

• Attended the Arabian Travel Market in Dubai for 2014 / 2015 / 2016.

• Taking enquiries, sending out offers, after sale service etc. Jul 2010 – Oct 2013 – Travel One Jordan.

Assistant Manager

June 2010, I have moved back to Jordan and upon arrival started my new job at Travel One (One of the top travel agencies in the Middle East region) as part of the outbound team in both Sales & Operation divisions as a senior Travel Consultant. 9 months later I became an Assistant Manager for the Hajj & Umrah Department. Working for this department was totally different from all what I have done before; a lot of hard work, dedication and focus were needed especially on the operational side to ensure a high level of satisfaction of all pilgrims at all time. Page 2 of 4

Responsibilities:

• Preparation, production and distribution of a comprehensive Umrah brochure.

• Preparing several readymade packages.

• Providing support at all time to the operation officers in making all reservations and arrangements.

• Monitoring the whole process of applying and issuance of the Umrah visas through an online system.

• Providing training sessions to new staff members on the GDS, destination info (hotels, suppliers..etc), preparation of costing sheets/offers through our system.

• Tracking all received / Materialized enquiries and generating sales reports.

• March - April 2012, tour leader for Umrah group of 48 passengers (mix of Blind

& Physically disabled). Trip was sponsored by the Royal Hashemite Court.

• Attending site inspections at various hotels/ Cruises. o Oct 2010, full week inspection trip to Antalya, Bodrum & Istanbul. o March 2011, inspection trip to Hotels in Makah, Madina and Jeddah. o June 2011, Inspection trip to MSC Cruises in Aqaba Port. Dec 2009 – Jul 2010 – UNIGLOBE Travel, Cape Town - South Africa Branch Manager

UNIGLOBE Travel was a corporate travel agency. It’s a new learning curve in my career. My main focus was on getting corporate experience as well as increasing my income. Responsibilities:

• Meeting with suppliers, setting up contracts and negotiating rates.

• Meeting with Clients, reviewing service fee structure and service standards.

• Testing and launching Essential Access online booking system.

• Attending site inspections at various hotels.

• Looking after big accounts e.g. NCR (National Credit Regulator) PPM (prudential Portfolio Managers) and more.

• Providing trainings to consultants, workshops, morning meetings, goals, targets, and sales tracking.

• Handling Engen Petroleum World SIM account.

• Monitoring after hour service (Aero 24)

• Handling of customer complaints.

• Sending out newsletters and flash news via Graphic Mail.

• Assisting with Marketing to generate new business. May 2009 – 14 Dec 2009 - Cape Gate Flight Centre, Cape Town. Branch Manager

May 2009 I was approached by Flight Centre SA’s retail GM to take on the job as a manager at Cape Gate branch. This branch was relatively unknown and in need of effective marketing, which is my strength. On top of growing sales, I was able to procure lucrative sponsorships for this store to continue to grow in the long term.

Responsibilities:

Leadership Management

• Inspire others through a shared vision

• Empower team members to act

• Coach and develop others

• Recognize and celebrate team members

contributions

• Lead by example

• Manage change

• Forward planning

• Maintain Company systems

• Recruit effectively

• Manage finances

• Conflict resolution

• Business Acumen

Page 3 of 4

• Train and develop team members

Nov 2008 – Apr 2009 - N1 City Flight Centre, Goodwood, Cape Town - South Africa Branch Manager

I applied for the position of assistant manager of N1 City, a store to be opened in November. After my interview, my history at Flight Centre was reviewed and I was offered the managerial position instead. This was a great learning curve in establishing a new business & learning the ins and outs of both back and front office.

Responsibilities:

Leadership Management

• Inspire others through a shared vision

• Empower team members to act

• Coach and develop others

• Recognize and celebrate team members

contributions

• Lead by example

• Manage change

• Forward planning

• Maintain Company systems

• Recruit effectively

• Manage finances

• Conflict resolution

• Business Acumen

• Train and develop team members

Jun 2007 – Oct 2008 - Flight Centre - Somerset West South Africa. Travel Consultant

After getting South African permanent residency I was able to join Flight Centre, one of the leaders in the travel brand in South Africa and beyond. They provid extensive training & helped me to develop all relevant skills. Flight Centre was the perfect learning ground for performing under pressure, constantly working towards targets and service excellence. Responsibilities:

Technical

Personal Effectiveness

Responsibilities:

1. Meeting sales targets

2. Providing excellent

customer service

3. Create bookings and client

files

4. Multi-Tasking

5. Goal Orientated

6. Problem Solving

7. Understanding of the

business

1. Adaptable to change

2. Commit to own personal

learning and development

3. Team Member

4. Upholding Company

Philosophies

1. Filing

2. Admin

3. Conflict Resolution

4. Commit to own personal

learning and development

5. Team Member

Jun 2006 – May 2007 - Ocean Basket, Somerset, South Africa. Assistant Manager

Responsibilities:

• Ensure that customers feel welcome and looked after

• Ensure that food and drinks are served in a consistent manner

• Drawing up waiters’ duty rosters

• Conflict resolution

• Make sure that service is excellent

• Run morning meetings and inform staff of specialties

• Cashing up and locking restaurant

Dec 2004 – May 2006 - Primi Piatti, Somerset West, South Africa Waiter

Page 4 of 4

Responsibilities:

• Meet, greet & seat customers

• Taking orders

• Serving customers & Taking payments

Trainings completed at Flight Centre:

• Galileo & Omnis.

• Silver Sales (Sales Training)

• Level 1 (Finance Training)

• Level 2 (Finance Training /Team Dynamics)

• Level 3 (Leadership)

• Team Leader Toolkit

Trainings completed at UNIGLOBE Travel:

• Amadeus (Conversion Course)

• Quick Trav (Front Desk, Vouchers and Invoicing Modules)

• Graphic Mail.

Trainings completed at Travel One:

• February 2013 GDS (SABRE).

• June 2011, Fundamentals of selling cruises certificate. (Certified by Sagesse University

- Faculty of Hospitality Management).

• ISO 9001:2008 certificate.

Jan - Aug 12, joined the ISO team as a member of the steering committee and a representative for the outbound department. During this role I was responsible for the implementation of the ISO standards within Travel One. Attended a training course titled: ISO 9001:2008 Appreciation and Interpretation. Certified by Talal Abu Ghazaleh & Co. Consulting

July 2012, I became an ISO Internal Auditor, certified by Talal Abu Ghazaleh Consulting. August 2012 we have achieved the ISO certificate. Education:

2003 – 2004 - Al Petra University, Amman Jordan

Computer Science (3 out of 4 years Completed)

2002 - 2003 -Evendine College, London, UK

Advanced Certificate in IT & Programming.

2000 – 2002 - Al Petra University, Amman Jordan

Computer Science

1995 – 1999 -Firas Al Ajluni High School, Amman Jordan Interests:

I enjoy interaction with people, horseback riding, hunting, cycling, traveling & learning about the world and different cultures fascinate me.

References:

Available upon request.

Contact this candidate