Maria Cleo Malig

**-*** **** **** *****, Mississauga ON, L5W 1X9

Mobile Number: 647-***-****

Email: ac0ig7@r.postjobfree.com

A self-starter. Able to work well in a fast-paced and dynamic environment. Have an outstanding organizational and communication skill. Worked in reputable companies in Dubai, Canada, Philippines, France and Africa. More than 10 years of administrative & various accounting related work experience. Areas of strength include:

• Analytical and problem solving skills, good decision making skills.

• Advance MS packages especially MS Word, MS Excel, PowerPoint and MS Outlook

• Thorough and meticulous in all paperwork and data entry

• Knowledgeable of customer service principles and practices

• Detail-oriented, accurate, with initiative, creative and dependable, with an uncompromising work ethic.

• Knowledgeable of Adrenalin HR system (HRMS), manpower planning and people management.

• Proven loyalty with a company growth of knowledge and advancement of position WORK EXPERIENCE

ESORSE Corporation – Health Claims Management, Canada Esorse Corporation is a leading provider of electronic health and dental claims processing with real-time adjudication and payment services to Insurers, Third Party Administrators, Insurance Brokers/Advisors and corporations across Canada. (www.esorse.com) Position: Collections and Customer Service Representative- Technical Support May 2014 to present

• Answered customer emails and phone calls answering questions and offering services

• Collected and updated customer information to ensure coverage was correct

• Assisted customers in filing claims as well as making and collecting contributions.

• Entered customer service notes into customer files after any contact for future reference

• Liaise with other departments and provide support to them.

• Receive reports of claims and communicate reports of investigation to the clients.

• Forward all filed claims to the appropriate department for handling and investigation.

• Main point of contact for claim submission, general inquiry and client enrolment thru email.

• Process claims, data entry and evaluation

• Input commission sharing with agent and broker

Walmart Canada Corporation, Canada

Walmart is an American multinational retailing corporation that operates as a chain of hypermarkets, discount department stores, and grocery stores. The Canadian division of Walmart which is headquartered in Mississauga, Ontario has a total store count of 410 stores, including 330 supercenters and 80 discount stores with over 80,00++ employees across Canada. Position: Sales Associate

March 2013 – May 2014

• Provides remarkable customer service.

• Promptly answer customer calls.

• Assisted customers with product selection and queries

• Investigated and resolved customer complaints

• Operated cash register as and when necessary

• Managed shelf stocking inventory and pricing activities

• Handled inventory and stocks

• Reviewed merchandise movement

• Inspected merchandise for quality and quantity

• Replenish stock from the warehouse.

AGGREKO INTERNATIONAL, Dubai

Aggreko is the global leader in rental power, temperature control and oil-free compressed air systems. With locations in 165 countries and more than 50 service centers across North America. (http://www.aggreko.com) Position: Operations Coordinator (Europe, Middle East & Africa) August 2010 – February 2013

• Plan and coordinate manpower allocation and leave rotation schedule in the project site and to ensure effective manning of sites.

• Prepares monthly manpower headcount report and ensure all information matches the HRMS.

• Maintains database of site engineers with their passport, visa, contact details and personal planner for all the site engineers of the region.

• Ensure reports are submitted, collated and processed within allocated time frame.

• Ensure all sites have correct documentation to satisfy Aggreko standards.

• Organize travel and accommodation in-line with security procedures.

• Organizing and planning corporate events such as Weekly Sales Meeting, Team building, Staff Lunch Party etc.

• In charge and main point of contact for all project related transactions such as courier, inquiries and logistics.

• Liaise with Aggreko International HR department to ensure all personnel records are maintained and up to date.

• Designed a staff movement database to track the physical location of each personnel.

• Participate and support Orange Excellence Team (Lean Six Sigma) and HR-Operations projects

• Completed course study in Orange Excellence tools and techniques as well as delivered continuous improvement project. Certified Green Belt.

SHINRYO CORPORATION Dubai, Middle East Branch – Japan Based Contracting Company Project: Palm Jumeirah Trunk Crown and Discovery Gardens District Cooling An International Company Versatile in District Cooling System - Head Office in Japan. 51 years in service with 135,000+ customers and 340+ vendors

( http://www.shinryo-international.com)

Position: Administrative Officer

July 2006 to June 2010

• Responsible in the administration of the office. Function includes over-all office management.

• Over -all in-charge in the daily operations in the office, all means of communications, filing system, preparations of various documents and correspondence with regards to the administration.

• In-Charge of Transportation Schedule and designate work of drivers related to project requirements.

• Efficiently deliver effective secretarial/ administrative/clerical duties on timely manner, specific functions as follow :

§ Maintain/update various registers and reports on work progress within the section for monitoring purposes

§ Coordinate /handle Manager’s calendar, arrange meetings with consultants and other relevant parties, prepare agenda of the meeting, book meeting rooms, receives visitors & escort to proper designated meetings and take minutes of internal meeting by the team.

§ Typing memos, letters, transmittals etc, formatting reports, preparing presentations, composing correspondence related to admin coordination & follow up, sends & receives documents thru central DC/e-mails/fax, photocopying, scanning & binding of documents.

§ Coordinates with HR Dept. & Accounting Dept. related issues such as staff attendance, leave application

& recording and coordinating Seminar/Training/Workshops requests & expenses reimbursement requests.

§ Coordinate end to end activities of business travel arrangement required by the team.

• Documents Management/Control. Establish method and maintain organized and effective documents control system (file & control log/register) for project files and any other general documentation (hard & soft copies).

• SELF-CORRESPONDENCE, composes/prepares various correspondence (E-mails & Formal Letters)

• Greeting guests and providing a good first impression of the business

• Keep Personal Files & ensure confidentiality of the documents.

• Arrange & confirm hotels & flights bookings & purchase tickets also make on-line booking thru the internet. JBC FOOD CORPORATION, Philippines

Leading Food Manufacturing in the Philippines supplying its high quality products in both in local and international (www.jbcfood.com) Position: Executive Assistant/Office Manager

June 2002 to June 2006

• Assist the Executive Director with his daily schedule and duties, to include managing his calendar, commitments, and travel arrangements (planning itineraries, developing agendas and meeting materials, reporting expenses, etc.).

• Provide general administrative support to the team to include:

§ Receiving and interacting with visitors; Answering and managing incoming calls;

§ Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal;

§ Arranging meetings and conference calls (including coordinating all meeting logistics, developing agendas and meeting materials, etc.);

§ Drafting correspondence and presentations; Recording, transcribing, and distributing notes/minutes of meetings; and providing other daily support to staff as needed.

• Perform general office/facilities management duties to include:

§ Managing the inventory of office supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed;

§ Planning space allocations, layouts, and floor moves as required; arranging for and supervising building maintenance; and

§ Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep.

• Assist with various payroll and human resources functions to include:

§ Entering new employees into the payroll system;

§ Maintaining required and voluntary payroll deductions in the payroll system;

§ Running supplemental payroll reports as needed;

§ Posting position openings to job sites and managing flow of incoming candidate applications; Ordering background checks on potential new hires;

§ Assisting new employees with their orientation to the organization, benefits enrollment, and tax forms; and Maintaining human resources files in accordance with laws, regulations, and established standards.

• Perform accounts payable processing and other basic accounting functions to include:

§ Reconciling invoices and filling out payments request with proper coding;

§ Assist with entering and processing approved payments;

§ Developing and maintaining files; and

§ Developing and maintaining various financial databases and reports. EDUCATIONAL ATTAINMENT

Bachelor of Science Degree, De La Salle – Araneta University, Philippines Degree assessed by University of Toronto, Center for Comparative Education Passed International English Language Testing System (IELTS) – Dubai References available upon request.

Contact this candidate