Shilpa Kodam

Certified SalesForce Developer

682-***-****

ac0if7@r.postjobfree.com

SUMMARY:

Overall 4+ Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills including extensive experience in Salesforce.com CRM and Force.com platform with proficiency.

Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Apex Data Loader.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter and App-exchange applications.

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.

Proficient in creating Triggers and APEX Classes, Controller classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.

Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.

Experienced in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.

Knowledge on Apttus and communities.

Experience in Salesforce Integration with in house legacy systems using Web services API like Rest.

Configured and maintained user security permissions in compliance with organization needs.

Excellent communication and people management skills.

Knowledge of SQL and understanding of relational databases

Capable of working efficiently under pressure and involved in end User training.

Experience in working with Salesforce.com sandbox and production environments.

Experienced in Web technologies like HTML, CSS, and Java Scripts.

Education & Certification:

Masters in Computer Science, Computer Science, Northwestern Polytechnic University, fremont, California. - 2015 Dec

Bachelor of technology, Computer Science Engineering, JNTU, Hyderabad - 2012

Salesforce Certified Platform Developer I #16841807.

Technical Skills:

Salesforce Technologies

Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing

Salesforce Tools

Eclipse, Force.com Explorer, Data Loader

Programming Languages

C, C++, Java, Apex

Web Technologies

Servlets, Java Server Pages, JDBC, Visual Force

Databases

MS Access, Oracle 8

Operating Systems

Windows NT / 2000/XP Pro / Vista, Windows Server 2000/2003/2008, Linux, Unix

Web Servers

Apache Tomcat

IDE's

Eclipse, Netbeans

Professional Experience:

American Advisors Group, Orange, CA Aug’15 to Present

SalesForce Developer/ Administrator

Responsibilities:

Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.

Used field level security along with page layouts to manage access to certain fields.

Introduced Salesforce1for the corporate users in order to use several tools on the go.

Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Developed Unit Test Classes and ensured to have at least 90% of code covered.

Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

IntegratedStripe a payment gateway for credit card and bank account transactions using REST API and JSON Parsing.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Softtech Career Infosystem Pvt Ltd., Hyderabad, India May’13 to Aug’14

SalesForce Developer/ Administrator

Responsibilities:

Developed Visual Pages to include custom functionality and implementedApex Classes to provide functionality to the visual pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Implemented Knowledge management to improve customer support and customer experience.

Implementedclick tools for data migration and to collect information in a number of ways including web pages, custom buttons or links within any Salesforce object.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented Salesforce Service cloud and Opportunity Management for business support and technical support for its channel customersImplemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Implemented Apex Controller, triggers and test classes with test code coverage of 85-100% using Force.com IDE.

Used field level security along with page layouts to manage access to certain fields.

Introduced Salesforce1for the corporate Blackberry and IPhone users in order to use several tools on the go.

Implemented SalesForce best practices using standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Cloud Lending Solutions, Bangalore, India Apr’12 to Apr’13

SalesForce Developer / Administrator

Responsibilities:

Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.

Implemented new feature enhancements on Service cloud console view and developed fewVisual force components.

Implemented Live Agent In salesforce service console and used it in customer communities for live support.

Involved in administrative activities like Scheduled data cleansing, security setup and workflow updates.

Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.

Designing and development of visualforce pages as per user requirements.

Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.

Assigned profile and roles according to the company requirement and also involved in end user training.

Handled system metrics to track trends

Recognized SF.com usage problems and produced optimal solutions.

Coordinated in cross-functional teams.

Managed with vendor partners and formulated optimal solutions for integration.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, service cloud, Custom Tabs, Email Services, HTML, sales cloud, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

CMC LTD, Hyderabad, India Jan’12 to Mar’12

Intern

This project was designed with focus on content based image retrieval system (CBIR) and designed a program which enables to access all kinds of images present in huge databases using sketches, color and various pixel alignments rather than text as an input query.

SingleTimerWheel

This project is mainly networking oriented one where I designed a program which enables the server and client communication without any loss of data by creating a timer on both the sides. Ifina prescribed timegap the data sent from oneside to other is not received then the data is again sent to the other end by using this timer.

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