Marie (Beth) Bachman

ac0iel@r.postjobfree.com 630-***-****

Bolingbrook, Illinois

Administrative & Operations Professional

● 15+ years’ experience supporting executives at a Fortune 500 Company

● Experienced office manager, accustomed to using discretion, processing highly confidential information, and making managerial decisions

● Excellent time management skills, with high attention to detail and prudence in meeting deadlines

● Strong customer service and listening skills; highly motivated, creative & flexible

● Possesses effective planning, organizational, communication, and project management proficiency

● Exceptional interpersonal skills for cultivating relationships between coworkers and management

● Adaptable and accommodating to the needs of a diverse employee base and leadership team

● Experience with: calendar & scheduling software, desktop computers, fax machines, laptop computers, tablets, transcribing, Microsoft Excel, Outlook, PowerPoint, Word, NetMeeting, SharePoint, Concur, photocopying equipment, scanners, 80+ wpm typing speed

Work Experience

Field Executive Administrative Coordinator

American Family Insurance Oakbrook Terrace, IL

September 2000-September 2015

● Provide administrative and personal support for the Director of Sales; partner with and provide support to Sales Leadership team of 15 managers & 16 administrative staff

● Act as communication liaison & coordinator for 405 independently operating agency business owners

● Build processes for efficient project management and multi-departmental cohesion

● Coordinate and direct office services including records, departmental finances, personnel issues, housekeeping, equipment maintenance, security, and plant services

● Maintain department’s $6.5 million operations budget, provide quarterly deviations reports, assist with preparation of 15 independent divisional budgets

● Enter, process, and scrutinize expense reports

● Oversee administrative policies regarding insurance law and claims collaboration procedures

● Prepare agendas and make arrangements for daily, weekly, and monthly sales team meetings

● Arrange domestic and international travel reservations

● Coordinate events, including awards & recognition banquets, celebrity golf outings, sales training & morale building conventions, executive leadership conferences

● Supervise and train other clerical staff, create training materials

● Create reports, memos, letters, invoices, financial statements and other documents, using word processing, spreadsheet, database, and presentation software

● Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors

● Designed an effective electronic filing system, and in accordance with the corporate records retention policy - transitioned all office records from paper copy to the electronic system over the course of two years

● Organize, plan, and prioritize work; monitor processes, materials, and surroundings

● Delegate work and tasks to divisional staff

Corporate Liaison

Front End Team Member

Pete's Fresh Market (#8) (#9)

Evergreen Park, IL / Oakbrook Terrace, IL

October 2015-May 2016

● Develop the role of the on-site Human Resources Administrator

● Circulate & enforce corporate policy with employees, introducing new “infraction” system

● Aid employees as a benefits consultant with insurance & time-off inquiries

● Assist in recruiting/interviewing of new team members as staffing specialist

● Coordinate talent development through annual performance reviews across multiple departments

● Facilitate employee transition to online system & tools as the payroll/HR system advisor

● Solutions specialist, resolving conflicts and handling difficult situations/customers/employees

Sales Associate/New Business Development Representative Shaker Advertising Agency, Inc

Oak Park, IL

May 2016-Present

● Identify potential new clientele, establish business relationship, identify needs of the business

● Service existing accounts, familiarize customers with new/updated products and services

● Assist third-party vendors with auxiliary advertising demands

● Facilitate addition and maintenance of online content over 16 state or city-specific job-boards

● Transition data from cross-platform relational database application to online customer relationship management tool

● Product knowledge specialist, formulating budget friendly solutions for effective recruitment strategy

● Collection of payment, including invoicing or direct charge of customers’ credit cards

● Correspondence, via email to manage clarification of clients’ account status and billing status

Education

Bachelor's Degree, Business Administration and Management, General Elmhurst College Elmhurst, IL

September 2001-May 2003

Associate's Degree, Liberal Arts and Sciences/Liberal Studies College of DuPage Glen Ellyn, IL

June 1999-August 2001

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