Objective

Dedicated customer service professional with 3 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. Qualifications

Patience, Attentiveness, Clear Communication Skills, Knowledge of the Product, Ability to use “Positive Language”, Acting Skills, Time Management Skills, and the Ability to “Read” Customers. Work History

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2014 – 2017, U-Haul international Phoenix AZ.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Resolved an average of 300 inquiries in any given week and consistently met performance.

Helped company attain the highest customer service ratings, in all categories including communication skills, listening skills, problem resolution and politeness.

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customer

Worked from home taking inbound calls

2009 - 2010 Petals and Bloom Fort Richardson AK.

Flower Shop Manager, Directly supervise and coordinate activities of retail sales workers in an establishment or department.

responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards.

planned, ordered, and process floral items according to work plan and standards to maximize sales and gross profit.

Rowena M Woyciechowski

Phone: 719-***-****

E-mail: ac0ie4@r.postjobfree.com

3820 E Santa Fe Ln Gilbert Az 85297