REGINALD (WOODY) MABY

***** * ******* ****** ** Houston Texas 77095 • 281-***-**** • ac0icz@r.postjobfree.com

SUMMARY

A professional who excels at account management, operations management, office administration, business development and building a loyal customer base with long and short term sales goals.

HIGHLIGHTS

Exceptional Customer Service Operations Management

Coaching/Training/Mentoring Health and Safety

Account Management Sales/Marketing/Business Development

ACCOMPLISHMENTS

•Overall revenue increased 30% five consecutive years.

•Created strategies to increase existing customer sales 65%.

•Retention rate of 92% for 200 plus accounts over a 7 year period.

•Production increased 29% over a three year period.

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PROFESSIONAL EXPERIENCE

Building Professionals of Texas 2015 to 2016

Vice President of Operations/Sales

Manage operations staff, payroll, budgets, and work closely with owner to grow the company.

Maintain relationships with customers by visiting them and ensuring excellent customer service.

Account retention rate of 94% for 185 plus accounts and overall revenue increase of 35%.

Insure all accounts receive the proper amount of highly trained staff needed for that customer.

Sell janitorial service, equipment, chemicals, paper products, supplies, hard floor maintenance and carpet cleaning to industrial, construction, manufacturing, medical, schools, churches and multi tenant properties.

Maintenance of Houston Inc 2004 to 2015

Vice President of Operations

Managed all day to day operations of the company; office, HR, accounting and warehouse operations.

Account retention rate of 92% for 250 plus accounts over a 6 year period.

Manage 4- 8 operations managers and personally managed 10-12 key accounts.

Coached account managers to up sell extra work/products/chemicals to existing customers, helping overall revenue increase 30% five consecutive years.

Sold janitorial service, equipment, chemicals, paper products, supplies, dispensers, floor maintenance and carpet cleaning to retail, industrial, construction, automotive dealerships/repair shops, manufacturing, medical, hospitals, churches, schools and multi-tenant properties.

Academy Sports & Outdoors 1998 to 2004 Director of Safety(2002-2004)

Reduced the total company WC & GL claims by 34% in a 2 year period.

Inspected 84 plus stores every quarter for safety/electrical hazards and overall store cleanliness.

Ensured all departments followed their operational safety procedures, and supervised the on-going employee safety training for the stores and distribution center.

Met with store management to review their injuries, training documentation, store safety budget and their plan to reduce employee and customer injuries.

Chaired executive safety committees to improve safety, reduce costs and increase margins.

Academy Sports & Outdoors

Distribution Center Operations Manager (1998 to 2002)

Total management responsibility including P&L in a 2 million sq ft distribution center servicing 75 plus stores in eight states.

Managed 25 plus managers who supervised over 60 supervisors and 800 hourly associates.

Increased production 18% in hard goods and 29% in footwear over a 2 year period.

Cut employee turnover 20% by allowing employees to cross train in other departments.

Met with all buying departments weekly to strategize and plan manpower needs for upcoming sales promotions/events in the stores.

Reduced workers compensation claims by 24% over a two year period.

Negotiated pricing/contracts for all equipment, supplies, uniforms and fleet purchases.

EDUCATION:

University of Houston

( Business Management )

Advanced Safety Certificate, NSC 2002

Principles of Occupational Safety and Health, NSC 2002

OSHA 30 Hour Course 2002

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