PROFILE

I have been in office administration for the past 20 years working in various roles from Accounting, Sales and Marketing, Front Office Manager, Home co-ordinator, Contracts Administration, and reception. An exceptionally strong and persuasive leader and problem solver, committed to excellence and continual improvement in all areas of office administration.

KEY STRENGTHS & ATTRIBUTES

Very organised, and good time management skills

Proven and successful leadership and management skills;

Experience in team building and consultation to develop overall workplace safety participation;

Continual improvement and systematic approach to creating how to manuals for the various positions held. Have set up training program for other offices to commit to the service throughout the company.

Possess excellent Communication and Presentation skills;

Take on challenges and work with them until they are completed and up to date

Work well in team environment and autonomously

Created roster for a 9 week period, staff to have 4 days off at the end of the roster

Filled in for HSEQ officer while on holidays

EMPLOYMENT EXPERIENCE

Preparation and move to Calgary from Australia Oct 2016 to Present

Oracle Building Corporation Aug 2015 – October 2016

Customer Service Officer

Key Achievements

Liaise with client fortnightly to daily

Set up client files from contact stage to completion

Daily contact with site supervisors and clients

Responsibilities

Contact with clients weekly and/or fortnightly, sometimes daily

Liaise with estimating department for variations to be raised

Client resolution in conjunction with Managers

Create and maintain client file from contract to maintenance

Set up and maintain file throughout construction of the home

Use the program CLICK to record emails, telephone conversations and any information dealing with clients.

Worked for a short time on investment properties, as they are dealt with differently from the turnkey houses

Reception relief

Raise purchase orders in the Data Built accounting system

I have looked after up to 65 homes

Lend Lease Services – South East Queensland Project Jan 2014 – July 2015

Position ended - end of contract

Systems Administration/Financial Assistant

Key Achievements

Put in place procedures for raising purchase orders and processing invoices

Setting up small jobs (variations)

Cleared backlog of outstanding invoices

Responsibilities

Ensuring all purchase orders are coded with appropriate job and cost codes to be raised in Jobpac accounting system

Input and process all invoices once signed off by Manager

Petty Cash and credit card expenses

Implementing the new SOM module for Jobpac

Subcontractor and supplier queries and resolution

Working within the Global minimum requirements (GMR’s)

Lend Lease Services – Stanwell Power Station Jan 2013 – Jan 2014

Office Administration

Key Achievements

Excellent client relationship

Clearing back log of Priority one to priority four backlog

Clearing of the backlog of safety jobs

Responsibilities

Put in hours for Jams (asset management system)

Put in hours work in the Movex (asset management system)

Update Jams with complete work orders and keep up dated

Input hours and job entitlements into Predeca (payroll system) weekly

Advise crews of the priority jobs for each week (priority one to priority four from Movex asset system)

Do spreadsheet each week for Stanwell management for safety work orders

Issue of PPE gear

Assist HSE & Q Manager

Lend Lease Infrastructure/Conneq/Billfinger Berger Jan 2009 to Jan 2013

Office Administration

Key Achievements

Set up office procedures

Obtained Cert VI OHS

Return to work co-ordinator

Manage office administration

Responsibilities

Jobpac – purchase orders – raising, amending and forwarding purchase orders, set up new vendor accounts

Invoicing – raising, inputting, filing and dealing with discrepancies

Small jobs –(jobs that are charged back to the client - variations) – set up in Jobpac, collect and correlate all invoices, work orders and work proposals, amend as the work proceeds, send all completed small jobs to client, auditors and keep electronic and hard copies.

Return to work co-ordinator – deal with medical centres, workers compensation, complete return to work plans

Training – research for organisations for the training, organise and book training, complete training register and training records.

General office administration – record and email holiday, sick leave and overtime sheets, MSDS registers and folders, update SWMS registers and folders, IT requests, petty cash, employee expenses, any additional jobs for the Contracts Manager, Civil Supervisor, M & E Supervisor, reception, purchase and organise morning tea and lunches for meetings and audits. Ordering of office supplies, PPE gear and distributions

Ordering and confirming travel arrangement with FCM travel

Spendvision – reconciliation of credit cards

SITS – Input HSE inspections, close outstanding actions

Fire Warden – in charge of the evacuation of the building, update personal records & emergency contacts

JAMS – input data into JAMS (Job asset management system) program

Valley Kit Homes Sept 2006 – Jan 2009

Customer Co-Ordinator/Purchasing

Key Achievements

Created a job specific checklist for each house that was to be delivered for anyone to follow

Set up White board flow chart to follow the production of each house

Excellent client relationship and dispute resolution

Responsibilities

Setting of delivery dates and creating individual house files.

Customer relations and dispute resolution

Obtaining quotes for windows and roofing material, plaster and plumbing materials

Ordering for windows, roofing, plaster, cladding, doors and plumbing fittings

Research of products and best prices

Liaise with factory manager and accounts regarding clients standing with production

General reception duties

Archiving of files, maintaining files in the computerised filing system

Kingscliff Professionals Feb 2004-May 2006

Holiday Letting Manager – (approx. 50 properties)

Key Achievements

Designed new holiday let conditions and procedures

Obtained million dollar properties to holiday let

Responsibilities

Reception, input invoices, filing, customer relations

Holiday letting inquiries, bookings, organising of cleaners and maintenance

Meet and greet guests as they check in and out of holiday lets

Deal with customer complaints that may have arisen while on holiday

Liaise with trades people on behalf of owners

Daily banking

LH Hooker July 2002 – Jan 2004

Property Management (90 Properties) & Holiday letting (35 Properties)

Cabarita Beach Motel Sept 2000 – July 2002

Reception/Office Administration

Glenwood Homes December 1998– August 2000

Client Services Manager and Branch Manager

Key Achievements

Design and implement procedures for client service co-ordinators to follow from the post-sale to the maintenance period of the home.

Successful dealing with subcontractors, implementing easier ways for them to follow the instructions of the client

Responsibilities

Liaise with clients, supervisors, suppliers and staff

Handle defect liabilities (ie: maintenance work) after homes are handed over

Prepare final accounts and hand over completed homes to clients

General office duties, sending out wet weather letters etc.

Manage saving plans for clients

Customer resolution

And

Ensure smooth and efficient running of Branch Office

Organise administration and construction staff to ensure company policies and procedures are followed.

Organise weekly meetings and reports from meetings

Maintain company standards and image in the community.

Monitor job progress and ensure a high standard of communication with clients.

QUALIFICATIONS

Jobpac accounting package – Lend Lease account system

2015

Work Cover NSW course in OHS Consultation

2011

Work Cover Return to work Co-ordinator

2011

OHS Cert VI

2011

Work Cover NSW Construction Induction

2010

Continuing Professional Development – courses for Real Estate Industry

2006

Travel & Tourism Academy

1992

Receptionist Centre

1992

LICENCES

Construction Safety (White Card)

Standard Licence

SELF IMPROVEMENT COURSES

Excel spreadsheets

COMPUTER SKILLS

Microsoft Word, Excel

Jobpac (Lend Lease accounting system)

Jams (Job and Asset Management systems)

Data Build Accounting (limited access)

Outlook

Windows XP, Windows 7

Preceda (Payroll system)

Click – Construction Management System

REFEREES

Referee will be supplied. Referees will need to be contacted through Linkedin as they are located in Australia.

Contact this candidate