Robert D. Eshelman

*** ***** ****** *****, ****, PA 17402 717-***-**** Email: ac0iaj@r.postjobfree.com

Career Objective

Reliable, self-motivated Computer System Specialist seeking opportunity with a company that promotes professional growth and advancement.

Special Skills and Qualifications

Web Page Design

Internet Set-up and Security

Networking

PC Hardware Installation

Windows OS Maintenance

Software Installation

Exceptional Attendance

Active Directory

Troubleshooting

PC Assembly

Office Suites

Desktop/PC Configuration

Employment History

AAA Southern Pennsylvania York, PA

Information Technology Associate November 2007- November 2016

Served as a member of a network team providing helpdesk support to a diverse group of end users across multiple locations throughout south-central Pennsylvania. Remote locations (State College, Hanover, Chambersburg, Shrewsbury, Lock Haven, Johnstown, and Bedford) were supported primarily using telephone communications. Provided on-site visits to resolve hardware issues. Researched client issues to resolve complaints promptly.

Monitored and managed email spam filters and anti-virus systems. Investigated various security incidents, especially malware infections.

Responsible for the maintenance of an active directory of all users. Constantly tracked the set-up of new users as well as the deletion of terminated and separated employees.

Installed VMware cloud and virtualization software and services across entire Southern Pennsylvania network. Installed and maintained Symantec software for security and back-up capabilities. Supported users in various versions of Microsoft operating systems including XP, Release 7, and Server R2.

Incorporated mail room responsibilities into daily duties allowing the company to further reduce employment needs by one person.

Acco Material Handling Solutions & Opsec Security York/Lancaster, PA

Computer Assistant Externships June 2007-August 2007

Assisted the IT group in of both companies in scanning sales and engineering files into a network-based database. Upgraded all York employee computer workstations with latest version of anti-virus software. Configured new computers for users in both organizations. Assisted users in any hardware/software problems that were encountered.

YTI Career Institute York, PA

IT Support August 2006- December 2006 Responsible for assisting the IT Department. Efficiently and effectively monitored the support desk phone. Accurately prepared internal customer report/repair forms. Resolved and repaired end-user issues. Responsible for PC repairs and installation. Assisted with software installations.

Infinito's Pizza Buffet York, PA

Restaurant Associate August 2005 –August 2006

Worked in a fast-paced, high stress environment assisting other frontline employees, while maintaining excellent customer service. Responsible for back-of-the-house duties and performing daily tasks.

Price-Rite York PA

Sales Associate August 2004 – February 2005

Responsible for inventory control and work area maintenance. Assisted customers with questions and

concerns.

Education

YTI Career Institute York, PA

Associate Degree in Specialized Business November 2007

Computer Systems Specialist-Attained a 4.0 GPA during externship

York Suburban High School York, PA

Graduated June 2005

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