Brandon Colett

(brandoncolett@707-***-**** gmail.com

www.linkedin.com/in/brandoncolett

Systems / Network Support Engineer

A Self-managed systems support engineer with strong skills in infrastructure and client technical support. I am in the process of obtaining industry certifications including MCSA and CCNA. The majority of my experience has been in supporting clients in industries including, but not limited to: Municipal, Legal, Computer and Technology Sales, and Public Relations. My experience utilizes planning, design, implementation, and management to achieve IT excellence and success. TECHNICAL EXPERTISE

Network Routing Equipment

• Sonicwall

• Meraki

• CAT 5, 6 Crimping, Installation, Testing

• Electrical Systems Repair, Soldering

• Ethernet (Gigabit Ethernet, Fast Ethernet)

Network Software/Protocols

• Active Directory

• Network Analysis / Documentation

• LAN/WAN Technologies

• Routed Protocol (TCP/IP)

• Implementation of DHCP, DNS, FTP

• Implementation of Wi-Fi technologies (802.11a/b/g/n)

• WEP, WPA (TKIP, AES)

Operating Systems

• MS Server 2008, 2003, 2000

• MS Small Business Server 2008, 2003, 2000

• MS Windows 10, 8, 7, Vista, XP, 2000, 98

Server Applications

• SCCM / UDMT

• MS SharePoint

• VMware

• Citrix

• Trend Micro

• Group Policy Management Console

• Veritas/Symantec Backup Exec

Applications/Programming

• Track IT / Do IT

• MS Office 2007 / 2016 (Word, Excel, PowerPoint,

Outlook, Visio, Publisher, Project)

• MS Office Live

• MS Office 2003, 2002, 2000, 97

• Microsoft Dynamics CRM v. 4

• AutoCAD/Solidworks

• Adobe Photoshop

• HTML / CSS

• Ruby on Rails

Additional Skills

• Technology Needs Assessment

• Account Management

• Project Management

EDUCATION

2010 – San Jose State University – B.S. Kinesiology 2015 – Treehouse – Ruby on Rails

2016 – General Assembly – HTML/CSS

EMPLOYMENT

04/16 to Present – Authorized Computer Repair / LMi.net – Help Desk Analyst / Technical Support Specialist

LMi.net is a small independent ISP located in Berkeley California. Serving ~5000+ residential and business users across the East Bay and San Francisco as well as Email/Website users across the nation. Services include DSL (including POTS Phone Service), Point-to-Point Wireless connections, FTTH (Fiber to the Home), Managed Wireless Networks, Web Hosting (Including Registration and DNS), Email, and Server Co-location.

Internet sales (including hardware such as DSL modems, routers, network switches, computers etc.), work as a DSL specialist, and as LMi.net's internal VoIP Admin. Technical support for all of our end users including:

- DSL, FTTH, and Point-to-Point wireless internet troubleshooting

- POTs phone line support

- Home/small business network support and troubleshooting including Windows/Mac OSX network troubleshooting

- E-mail setup and support

- Web hosting support

- Scheduling on site technicians for installations and repair, as well as coordinating with the local phone company (AT&T) to repair DSL connections

- Home and business ubiquiti wireless support

- Providing support in an enterprise level environment and resolving 30 - 50 tickets per day 01/16 to 03/16 – City of Berkeley – Help Desk / Information Systems Support Technician Supporting more than 300 servers, routers, switches, and firewalls that connect 42 separate City locations. Over 1250 Users, 6000 Network Systems and Devices

24x7 support for mission-critical systems, including public safety MDT and 911 dispatch center Core Member of System Replacement Program Team (350+ Systems Replaced over 40 days) Active Directory, Group Policy, Switch Configuration Manage Avaya Phone System using Avaya IP Office RS Manager through account building, hardware installations and configuration

Scripts run via remote terminal for SCCM/UDMT Remote Backup and Restore Provided network support for VPN access as well as troubleshooting related issues Technical support through troubleshooting issues in a high-volume work environment Managed flowing ticketing systems to organize and complete 300 tickets per month with TrackIT Provide network support for VPN access as well as trouble shooting related issues 02/12 to 09/15 – Jitensha Tech – Desktop Support Technician LCD and Mobile Screen Replacement

Data Recovery / Hard Drive Diagnosis and Repair Programming voice and data servers Remote Access Technologies (VPN, Dial-up, Terminal) Networking (TCP/IP, DNS, routing, subnetting) Knowledge of laboratory requirements: CLIA, CAP, HIPAA Software Deployment Technologies Backup Technologies (Livevault, Backup Exec) Ordering and stocking of inventory

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