Frank Olson

Phone: 435-***-****

E-mail: ac0i7u@r.postjobfree.com

*** ******** **.

Brigham City, UT 84302

An experienced Analyst with increasing levels of responsibility interested in continuing as a Business Analyst. Experience analyzing, designing, developing, and deploying software applications using the .NET framework and interacting with databases.

EXPERIENCE

Tax Analyst GS-13 May 2014 - Present

Internal Revenue Service, Ogden, UT

I was a Product Owner and Technical Manual Author over four procedural manuals providing guidance based on tax policy and oversight with a customer base of 20,000 employees.

I developed briefing and decision documents for executive approvals and decisions.

I monitored, received, reviewed, and responded to customer questions and feedback regarding technical procedures.

I responded to congressional inquiries by researching, analyzing, and drafting technical documents detailing procedural guidelines.

Tax Analyst GS-12 August 2010 - May 2014

Internal Revenue Service, Ogden, UT

I was the Assistant Server Administrator, Assistant Database Administrator, and Configuration Analyst where I reviewed requests, drafted and completed transmittals, and troubleshot server issues.

I was an Assistant Project Manager with oversight over several tools/software applications to create, design, and deliver projects within deadlines and within budgetary requirements.

I designed a detailed server-based project with 220 deliverables.

I collaborated with software developers to transition requirements into detailed system designs.

I developed process flows and assisted in clarifying the Enterprise Life Cycle for server-based projects.

I analyzed every tool in our organization and created a plan to reduce the number of tools and applications from 366 to 160 to eliminate redundancy and improve long-term sustainability.

I facilitated creative brainstorming sessions to gather requirements from customers and defined business solutions to best meet customer wants and needs.

I managed and maintained multiple projects with competing deadlines and timely delivered products to customers.

I was an Application Developer using VB.NET and SQL to develop and deliver projects to 40,000 users.

File Clerk Supervisor IR-11 February 2010 - July 2010 Internal Revenue Service, Ogden, UT

I supervised and led 22 employees and provided performance appraisals and evaluations.

I analyzed and improved timeliness of work completion with a 90% error reduction rate to meet the scheduled four-day deadline.

I employed communication skills to learn and assist employees in developing career learning plans to reach employee and organizational goals.

Tax Examining Technician GS-7 September 2006 - January 2010 Internal Revenue Service, Ogden, UT

I received a Continuing Improvement Award and Employee Recognition Award for training 230 employees on manual refund processes, which reduced the Refund Interest Measure from $2,340 to

$1,260 (per million).

I was a Certified Classroom Instructor and On-the-Job Instructor and trained employees how to resolve complex tax issues.

I researched, analyzed, resolved, and perfected tax documents.

I responded to taxpayer and representative correspondence/telephone calls regarding tax preparation, correspondence received, and other tax-related issues.

Clerk GS-3 February 2006 - September 2006

Internal Revenue Service, Ogden, UT

I extracted and sorted confidential tax documents to initiate taxpayer compliance with tax law.

I secured remittance and delivered it to be processed.

I researched IRS databases to access, update, and control tax forms.

I received, recorded, batched, controlled, collected and distributed incoming and outgoing mail.

Lab Technician/Research Assistant July 2002 - December 2005 Utah Water Research Laboratory, USU, Logan, UT

I designed laboratory studies to determine the viability of using native microorganisms to remediate petroleum contaminated soil.

I maintained and monitored laboratory experiments involving radioactive isotopes and petroleum products and followed OSHA standards to secure and protect against contamination.

EDUCATION

B.A. Business Information Systems, Minor Russian, Utah State University 2001

SKILLS

Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio, OneNote, Project) Programming Languages: VB.NET, ASP.NET, HTML, XML, SQL Databases: SQL Server, MS Access, Oracle

Typing Speed: 50+ wpm

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