Resume of William Colarusso, Auto Dealership BDC / Business Development Centers

9920B Cassia Tree Way, Boynton Beach, Florida 33436 ac0i4z@r.postjobfree.com Tel. 973-***-****

Career Objective: Let’s grow your business as we capitalize on internet inquiries & incoming sales call leads.

I’ll help turn those “pre-qualified” & lost sales into 50% of the auto dealer’s business.

I’m interested in a BDC Sales Management position with an honest high-gross oriented Automobile Dealership focused organization. My focus is on Retail Sales / Leasing / BDC / F&I and I’d like to help you grow / expand your organization according to your Business Plan Objectives.

Experience:

2015 – Present: Business Development Rep with Schumacher Automotive Group, West Palm Beach, Florida

Develop internet leads & incoming sales calls into “shown” appointments resulting in deliveries. I’ve contributed to overall sales increase of 20%. My performance is in the top 20% of the BDC.

2014 – 2015: BDM / Business Development Center Manager for McGuire Chevrolet – Cadillac, Newton, NJ

Set up and managed the BDC Department, enhanced existing CRM, worked Data / Equity Mining, Showroom and Internet Leads & incoming sales calls. I assisted the Dealer Principal & Sales Manager create a manufacturer compliant BDC Culture. Helped increase sales by over 20%.

Responsibilities:

Contact & correspond with current, previous, and prospective customers by phone to schedule sales appointments; follow up to ultimate sale & delivery.

Respond to Internet inquiries & worked Data / Equity Mining from CRM, and from The Service Drive.

Manage incoming phone calls using pre-set script, and scheduled sales appointments.

Contact customers and schedule future follow-up until appointment is made.

Confirm scheduled appointments.

Notify Sales Manager of appointments set.

Call and/or email and/or send text messages to re-schedule missed sales appointments.

I follow up with sales department to determine if appointment was kept; take appropriate action depending on outcome.

Forward any customers concerns to the correct department Manager for follow-up.

Purify and update database.

Talent & Qualities: I am an exceptional verbal and written communicator phone, internet & email and am driven to achieve. Most of my employment positions over the years have included high-volume phone and face time experiences.

My personality and work ethic & strengths are best described to include professionalism, reliable, dependable, friendly, good communications, organized, detail oriented, compliance, positive attitude, good judgment, as well as having an excellent work record. I have several business & personal references.

Other Experience & Related Skills:

My background and talents include a pleasant, engaging and professional phone etiquette, appointment setting, call-center, collections, inside sales, and marketing as well as telemarketing.

I posses strong computer and internet skills

My CSI scores are high with a strong record of positive Customer Satisfaction & Sales results

General Manager of Verizon Wireless at “All Budgets Cellular”, Lake Hopatcong, New Jersey

I founded, managed, and grew this start-up from zero to over 20,000 local phone related sales.

Managed all aspects including forecasts, budgets, advertising, fraud prevention, training, financial, staffing, & maintaining profitability through controlling expenses and managing profit margins. I sold this business in 2014.

Regional Manager for Trans Capital Fiscal Systems, Spring Lake, New Jersey

Recruited, trained & managed Finance & Insurance Managers for 30 Automobile Dealerships. Increased F&I profits by 500%. Operated as liaison between Dealer-Owners and Sales Staff

Assistant Vice President for Horizon Bancorp, Morristown, New Jersey

Managed Consumer & Small Business Credit / Collection Department with <1% write-offs

Averted multiple $1 million dollar portfolio losses with aggressive loan work-out & asset recovery

Oversaw Federal Student Loan Compliance for Audits by the Department of Banking

Researched & published the banks’ Aviation Division Credit & Collections Policy & Procedures Manual

Education: January, 2015 Traver College of Business Development Boot Camp, Houston, Texas

County College of Morris: Various Business Management, Marketing, and Accounting courses

Beneficial Management Institute of Finance Lending

Verizon Wireless Institute of Retail Sales & Operations

Other Certifications & Qualifications include NJ Insurance Producers License (Life, Health, Property & Casualty), American Institute of Banking, IRS Tax Code certification as Branch Manager, Bondable, Documentation Compliance, Microsoft Excel, Word, Outlook, Windows, and Intuit “QuickBooks” Accounting.

Interests: Most of my outside interests involve helping people through the local church, missions, & family as well as music, art, and nature. Resume of William Colarusso Automobile BDC 2017