Hamid Ali (BE, MBA)

Cell +1-518-***-****, ac0i37@r.postjobfree.com

Service Delivery Management and leadership

Objective

Project manager (service delivery manager) with extensive experience in administration of Information Technology Systems with a very specific emphasis on application management and health care and system operations to effectively manage multiple projects in a cross-functional capacity. Manage daily activities of projects through the project life cycle from initiation to closure. Primarily acts as liaison between the business clients and various technical teams; delivering projects and products on time and within budget. Recognized as a leader of cross-functional and/or co-located teams to successfully manage conflict and enhance team performance

Professional Summary

Over 15 Years of experience in information technology with 8+ years of Project delivery management

Specific skills include expertise in:

Responsible for generating business, negotiating contracts, estimating, bidding, profit/loss of assigned projects, and supervision of project management staff.

Managing Incident, request, change and problem for GE IT Operations Support

Leader for Continues improvement program(CIP) Have achieved in giving 500k+$ soft and hard dollar saving to GE (client) (Six Sigma)

Designing process dedicated to Health Care Application life cycle management(Analyze / Estimate / Plan / Design / Execute / Review Cases)

Known error data base and Mark as solution resulting in automation for sever performance alerts( KEDB)

Core areas of skill are Change Management, Incident Management, Problem Management, Maintenance and Enhancement of the Application using different performance standards

24/7 Support operations with 30 team members for 300+ application and 2000 servers in infrastructure management

Career Highlights/Achievements

Received multiple awards for best delivery for OIC/ITOPS team

Awarded as the knowledge manager for GE knowledge management data base

Recognized by GE for implementing mark as solution that resulted in resolving alerts in the first SOP execution process implementation

Awarded with “Certification of Recognition” for Hardworking and Good Maintaining of Systems at GE

Awarded twice as part of CSC Offshore EMEA Quarterly Rewards & Recognition Program.

Awarded twice with “Certification of Achievements” at Computer Sciences Corporation (CSC Pvt Ltd).

Awarded with 6 “Accolades” for extensive support at Computer Sciences Corporation (CSC Pvt Ltd).

Relevant Skills

Project Management

MS Project, Office

SDLC

Agile, Scrum ( Expert in Dev ops and Lean )Water fall

IBM main frames

Humming bird

SQL 2005

SQL server management studio express/ PLSQL query

Informatica

Informatica power center client 8.6

Storage Area Network

SAN, NAS, DAS

Veritas ( Symantec )

Versions 4.5,5.1,6.0

TSM

5.1

Brightstor Arc Serve

Version 9 and 11.5 with SP

Application services management

Clarify, Marvel, Remedy and USD

Protocals

TCP/IP, Fiber, ISCSI

Operating Systems

Windows 98/2000/2003/NT/XP/Vista, MS DOS, Solaris,Vmware

Remote network access

RAFA, ST, Citrix, VPN,

Active Directory management

Accounts and workgroup maintenance

Backup Exec

8 and 10 D

Miscellaneous

Print spooler maintenance, MS Office suite, HTML, MS Front Page, Harmonic analysis

IBM BIG Fix

Big fix deployment across organization for life cycle management

Migration Antivirus software

Migrate software’s and upgrades and tech refresh (OS and application )

Education

Master’s in Business Administration from Osmania University

Bachelor of Engineering in Mechanical from Osmania University

Professional History

(March 2016 to Present)

Profile: Project Manager

Client Wolters Kluwer

UST Global is a provider of end-to-end IT services and business process outsourcing solutions for Global 2000 companies. The company has been recognized in the press for its success in IT outsourcing, and at present has more than 6000 employees

UST Global offers information technology consulting and business process outsourcing services. The company provides application development, data management, business intelligence, software quality engineering and testing, and system transformation and re-engineering services. It also offers strategic and process consulting and enterprise resource planning and customer relationship management solutions designing, testing, implementation, and support services. Additionally, it provides network and database maintenance and business process outsourcing services.

Day to Day Responsibilities.

He has been coordinating several projects in parallel and below are a few to list

1 Migration users from windows 7 to 10

2 Introducing new antivirus application across the environment and transfer users from Symantec to MacAfee

3 Build CMDB and Asset management inventory build and set up in service now

4 IBM big fix for software life cycle management and license inventory

5 OS build and packaging for new patch management releases

Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the PMI Project Management Body of Knowledge (PMBOK).

Drives all aspects of project management activity, including collaborating and coordinating across the organization and ensuring the following:

Changes that affect scope, schedule and resources are identified, managed and controlled with an integrated and cohesive plan.

Scope is defined, approved, managed, controlled; ensuring completed deliverables are accepted by the customer.

Schedule is developed and managed to on-time delivery.

Costs are estimated and managed to deliver project within customer approved budget, while preserving profit margins.

Resources are assigned and managed effectively and efficiently.

Risks and issues are proactively identified and managed.

High quality is planned and delivered on the project, meeting all agreed upon requirements and ensuring high customer satisfaction through the management of the overall customer experience

Coordinate efficient assignment of staff among projects with Account Manager and oversee management of on-site staff

Assist Business Development in the application building process for new and existing Healthcare functionalities, including presentations and proposals

Enhance good relationships with clients, designers, consultants and internal Wolters Kluwer clients

Confer with Account Manager and project management to identify client expectations and to develop related project strategies

Lead project team in development of Project Execution Plan

Assist in overseeing cost control and change management systems

Oversee execution and updates of initial mastery schedule

Review monthly owner project status reports, as required

Attend and participate in project meetings, including progress, pre-construction and pre-award

Coordinate development and maintenance of site logistics plan with Project Manager and Superintendent

Assist in overseeing project close-out

Approve Subcontractor/Vendor Bid Lists/Bid Packages and Awards with project management

Conduct quality inspections

Communicate and enforce Wolters Kluwer application enhancement changes in Health Management Program

Develop skills and mentor project management employees, including conducting employee evaluations per Wolters Kluwer guidelines, as required.

(March 2009 to March 2016)

Profile: Manager Services.

Client GE

Day to Day Responsibilities.

Application performance monitoring with tools ASB, Site Scope, BSM HP and synthetic monitoring for application testing and application performance monitoring

Creating Simple and Structured Process adhering completely to PMO standards providing the ability to report, classify, resolve and close the Incident

Implemented new clients to the system through extensive demonstrations, virtual training, and technical support

Liaised between clients and developers on feature requests

Proactively addressed potential issues that may affect the system and worked with developers to resolve the matter

Built solid client relationships by accurately understanding and addressing their needs in a timely manner

Application performance monitoring with tools ASB, Site Scope, BSM HP and synthetic monitoring for application testing and application performance monitoring

Provide leadership in motivating the project team and maintain a positive work environment

Manage the project using established project controls and procedures

Perform constructability and coordination reviews

Communicate with owners, architects and subcontractors related to project risk, timetables, costs/budgets, and change management

Perform pre-construction planning, scheduling and cost control

Buy-out of job by determining the sub-contracting strategy for the project and preparing front-end documents and bid processes under various project delivery models

Prepare monthly reports including cost, schedule, safety, cash flow, etc. for internal and/or external use

Provide jobsite leadership in the area of safety and quality

Prepare contingency plans for potential risks, expanding contractual services and project profit

Automation of alerts with modification of alerts in resulting in less human intervention and lower down times,

Developed Custom Reporting Solution for the Customer in the form of Dynamic Dashboards to show SLA/OLA

Train, coach and Conduct employee performance reviews.

Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations

Take challenging assignments that shall enable me to enhance the technical skills acquired and to contribute towards organizational excellence. Excellent capability to explore, learn and understand newer business domains and technology.

Manager of 30+ technicians which assists customers with troubleshooting for application and infrastructure related issues managing GE applications and 2000 and more servers and data bases.

Identify dependent terminations resulting in a positive ROI for client.

Partner with client to identify critical audit components and an implementation strategy.

Provide training webinars for client benefit representatives.

Establish and manage project timeline within scope of contract.

Create audit communications, audit web portal, and project status reports.

Research and resolve client issues and concerns throughout project.

Prepare and present final audit results to client.

Computer Science Corporation (CSC) (September 2005 to October 2009)

Profile: Sr. Systems Engineer (SAN/NAS Engineer/Back-up Storage)

Responsibilities: Clients worked with

NGT- National Grid Transco As a lead helped in solving many day-to-day performance issues and resolved them using tools and Performance Manager by binding LUN and creating storage groups. Identified unused storage using Storage scope reporting and actively resolved the capacity allocation issues. Document, Troubleshooting, performance analysis and issue escalation with vendor. (250 TB of storage management) Netapp filer, Net backup HDS, UPS, Brocade director 4800, Storage Navigator and Hitachi command tuning manager to manage the Storage

AMP- Australian Mutual Provident

Plan implement and upgrade example Net backup 4.5 to 5.1 and 6 version with capacity management and switch and director performance on fiber channel network. Plan down time for change and request using ITIL methodology of service support and service delivery

Sun Microsystems- Manage, implement and configure tape libraries including media management and offsite scheduling. Set up virtual tape libraries for addressing all the storage allocation and space issues

Textron –Set up disaster recovery and point in time back up and restore

BBT- Bombardier Transport implemented SIP

WHB- Whitbread- Data migration and restoring for business continuity plan

SCAPA- Install and configure TSM for individual users and do the restore and backup for each node. Assign and manage the storage devices in TSM

Defined, Installed configured, migrated and monitored backup and archive storage pool, domain policy rules, and clients schedule as per business requirements for Net backup, VERITAS backup exec, TSM and CA Brightstor

As a storage administrator troubleshoot and Solved many day-to-day performance issues and resolved them using Performance Manager by binding LUN and creating storage groups. Identified unused storage using Storage scope reporting and actively resolved the capacity allocation issues. Document, Troubleshooting, performance analysis and issue escalation with vendor.

SAN/ NAS Administration in a storage environment with over 250 TB consisting Brocade 12k Enterprise directors and 3900 and 3800 switches by creating different zones for each space allocation on EMC Clarion

Troubleshooting tape libraries with thorough understanding of media rotation strategies. Installation configuration and maintenance of STORAGE TEC library (with 3 LTO Drives and 180 Slots) and all issues regarding Cabling and connectivity in SAN/ NAS

Provided 24*7 support for the technical services team, which supports Backup server and SAN storage arrays

Satyam Computers Limited (February 2004 to September 2005)

Profile: SAN/Backup Administrator

Client Elsevier

Responsibilities:

Part of IT helpdesk support to the ELSEVIER outsourced to Satyam (Nipuna services limited)

Visibility to the entire SAN storage pool via Fibre Channel zoning and Volume HBA

Recommended for appropriateness of the curriculum for the current networking environments, and future.

Resolution of problems involving storage platforms and supported applications, including initiation of service requests with storage vendors.

Performed daily storage provisioning and maintain availability.

Scheduling and coordination of preventative maintenance for storage platforms and supported applications.

Performance and tuning parameter changes.

Extensive knowledge of Cisco and Brocade SAN Switches

Worked with different Raid types and manage their appropriate usage

Backup and Recovery applications – Extensively experienced with Veritas Netbackup

Managed Storage and Host multi-pathing applications

Administer and maintain Tape Libraries

Set up data replication for disaster recovery

Excellent interpersonal and communication skills and the ability to work well in a group

Strong ability to multi-task and prioritize activities

Superior communication, analytical, organizational, and presentation skills.

Web Help Global Services Pvt. Ltd. May 2003 to February 2004

(A Microsoft Service Support Company)

Profile: Backup and recovery Administrator

Responsibilities:

Technical support for backup and recovery management using Net backup 3.4

Check for scratch pool to make sure black media is always available

Make sure the media that has finished the retention period are unfrozen

Work on tickets that come in Remedy and USD (Universal service desk )

Make sure the SLA for the restore tickets are maintained

Coordination with field services to make sure that media is available in case of a planned restore and in case of disaster recovery setting up the catalogue backup

Co-coordinating with the Client and Training Department for immediate and effective training schedules.

Ensuring highest level of Customer Satisfaction Level.

Responding to Team member and managing the operations of the team on the Floor.

Ensuring that the Team Targets are met and productivity levels are at the Highest.

C&K Managementor Ltd September 2001 to May 2003

Profile: System Administrator

C&K management works in giving on line support for all companies for their HR strategy through the portal www.Themanagementor.com

Assist with Implementations, installations and configurations of Client customized Software packages and responsible for Network Disaster Recovery methodology and implementations.

Responsible for installation, configuration and troubleshooting VPN, firewalls and mapping Network Drives through SMS

Installed, configured and administrate Office 2003, Windows 98, 2000, XP, 2003 and Network printers and continuous network monitoring to accelerate response time during an outage using tools such as SMS

Provide LAN based application support to end-users. Implement policies and procedures as well as generate documentation to support them.

Deploy, Install, Maintain, and Support desktop workstations, as well as hardware, and software including the Microsoft Windows NT, and 2000 Operating Systems, the Microsoft Office 2000, 2002 Suite, and the Citrix Web Portal Application and network printers and continuous network monitoring to accelerate response time during an outage using tools such as SMS

Developed web content for Efficient Networks Support web site, Developed training classes for first level, and second level support

Verify that all information has been logged regarding cases escalated and reproduce customer issues, verify configurations, as well as determine whether product is functioning properly. Responsible for investigating and resolving advanced technical issues and inquiries via high-level research, frequently liaise with Hardware, Software and Test Engineers in their research.

Developed a website for the team with information for the process and knowledgebase

Contact this candidate