Customer Service Manager and Security professional
Resume:
Tommy Hom
ac0i1j@r.postjobfree.com
Goal: Career position in law enforcement and national security
A recent graduate from New Jersey City University, I have received a Bachelor’s degree in National Security Studies concentrating on National, Corporate, and Information Assurance/Cyber Security (www.njcu.edu/nationalsecurity). Prior to NJCU, I attended Middlesex Community College where I received an Associate’s degree in Criminal Justice. My professional background consists of executing daily procedures. Over the span of several years I have built up my experience with providing customer services and coordinating daily operations as well as exhibiting team leadership.
PROFESSIONAL SKILLS
-Proficient with Microsoft Office applications -High-level critical thinking skills
-Organized and reliable -Customer Service professional
-Ability to communicate orally and in writing -Efficient with assessing problems/situations
-Capable of working well with others in addition to individual tasks.
PROFESSIONAL EXPERIENCE
Job Corps April 2015-Present
As a security guard I am responsible for patrolling the Center’s grounds to ensure safety of staff, students, and visitors. The duties will involve control, surveillance, identification, monitoring, investigation, and reporting of all matters pertaining to center property, facilities, students, staff, and visitors. This position will ensure that guests sign in at the reception area and receive temporary badges during their visit and that all staff and students are wearing their ID badge.
Chuck E. Cheese April 2011- April 2015
CEC Enterprise Edison, NJ
As a Manager at Chuck E. Cheese I routinely provided outstanding customer service in a family oriented atmosphere. I am proficient in dispute resolution and I efficiently coordinated and cooperated with others to provide the best possible experience for customers of all ages. In addition, I performed maintenance on faulty arcade systems, and provided hospitality to guests by seating them and serving their food. Through my hard work and perseverance I have been promoted to a Store Manager from a Team 2 Trainer (Details provided upon request.)
Mattel Seasonal 2011- 2014
Mattel Inc. Central NJ Area
As a customer service representative for Mattel, I directly managed and serviced daily routes stocking store displays and supplying customized services to different stores according to their needs.
United Skates of America June 2007- January 2011
United Skates of America Inc. Woodbridge, NJ
While at United Skates of America, I was granted a leadership role in the customer service arena where I was directly responsible for enforcing various rules and regulations and was trained in emergency preparedness to deal with any situation that might present itself.
EDUCATION/TRAINING
NEW JERSEY CITY UNIVERSITY, Jersey City, NJ
Degree earned: BS-National Security Studies- August 15, 2014
MIDDLESEX COMMUNITY COLLEGE, Edison, NJ
Degree earned: AS in Criminal Justice – May 2011
References and Supporting Documentation furnished upon request.
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