Dave Whittaker

**** ****** ***** ~ Houston, TX **084

Phone 832-***-**** ~ ac0i1i@r.postjobfree.com

AREAS OF KNOWLEDGE

• Microsoft Windows 10, 7, XP, Windows Server 2008

• NETGEAR ReadyNas, Egnyte Storage Sync Administration

• Cisco Unified CM Administration

• Desktop Support Escalation Point, Microsoft Office 2013, Acronis Imaging, Help Desk, Network Printers

Apple IPad and IPhones,

• Sales Foundations (Online)

EDUCATION

• Seneca College of Applied Arts & Technology

• Electronic Engineering Technician Diploma - Communications Option

• Northview Heights Secondary School

Balfour Beatty Construction (March 2015 to Present)

Regional Technology Specialist

• Field incoming technical support tickets from end users to resolve application, software and hardware issues

• Configuration and installation of desktop computers, network printer/scanners and peripherals

• Troubleshot and resolve desktop issues for the office and field employees including, VPN, network connectivity with file and email servers, Network printing installation, MS Office, PC error messages and compatibility issues

• Active Directory administration, including password resets, group membership administration

• Egnyte Cloud Storage Sync Administration

• Windows Server 2008 Administration

• Cloud based Backup Administration

Sun Coast Resources Inc. (Sept 2011-March 2015)

Client Technologies Technician

• Field incoming technical support tickets from end users to resolve application, software and hardware issues

• Configuration and installation of desktop computers and peripherals

• Research and assist in the purchase of computer peripherals after an evaluation period

• Troubleshot and resolve desktop issues including, VPN, network connectivity with file and email servers, Network printing installation, MS Office, PC error messages and compatibility issues

• Special Project Planning and Implementation

• Creation of Technical Training Documentation

• SCCM Client Installation, Package Deployment, Remote Assistance

• Install and program Cisco VOIP Telecommunications

ATOS Origin/ SCHLUMBERGER (June 2003-Sept 2011)

Help Desk Analyst II

• First call resolution and appropriate priority given to all VIP users

• Appropriate escalations with vendors and application specialists where necessary

• Assist user in the connectivity of wireless guest network WAP’s, troubleshooting connectivity issues as needed

• Active Directory administration, including password resets, group membership administration

RSA Staffing (March 2002-June 2003)

WAN Service Desk Analyst

• Providing proactive technical support for third-party accounts, Schlumberger MNSA, and DexaNet Resolving issues related to Cisco routers including circuit and routing issues.

• Resolving issues related to Checkpoint firewalls including routing and access problems.

• Resolving issues related to Secure Connectivity Centers (SCC) networks

• Follow up and track outages with Telcos while keeping the customer informed

ENBRIDGE (U.S) INC. MIDCOAST ENERGY (Aug 2001-Dec 2001)

Desktop Support Technician/Help Desk –Contractor

• Diagnose and resolve network, hardware and software issues on the phone and on site.

• Prepare and test computer equipment and peripherals for all clients

• Configure and test units for deployment

• Provide valuable technical information for clients, involving all aspects of guidance for configurations and compatibility issues

ALL BASES COVERED-Houston (July 2000-May 2001)

IT Consultant

• Manage corporate accounts, Manage the Local Area Network, using Microsoft NT 2000 & 4.0, Novell NetWare 5.0,4.11& 3x. Creating IDs, resetting passwords, server installations, server backups, server hardware upgrades, server performance monitoring, software patches, resolving printing issues as well as any hardware related desktop problems for users including connectivity issues between desktops and patch panel hubs

• Diagnose and resolve network, hardware and software issues on the phone or on site

• Prepare and test computer equipment and peripherals for all clients

• Provide valuable technical information for clients, involving all aspects of guidance for configurations, and compatibility issues

• Maintain a daily log of work activities, noting any valuable information for future reference

ANDERSEN CONSULTING-Toronto (May 1994 –June 2000)

Local Support Technologist (Network Administrator and Local Support)

• Manage the Local Area Network, resolve any server and desktop issues, configure and test units for deployment among staff. Participate in server and desktop migrations Novell NetWare 5.0,4.11, 3.x .

• Troubleshot and resolve desktop issues including network connectivity with a connectivity tester, printing, Lotus Notes, error messages and compatibility issues provide training for staff using e-mail and other desktop applications

• On call support 24hrs 7 day a week

PC’s 911 (June 1993 - May 1994)

Computer Service Technician (Contractor)

• Provided hardware and software solutions for clients on-site

• Prepared loaner equipment for clients

• Performed accounts payable services

MICROCELL (October 1991 - April 1993)

Computer Service Technician

• Diagnosed and repaired computers and peripherals internally and on-site

• Evaluated hardware and software

• Performed Quality Control

CERTIFICATIONS & COURSES

• Novell NetWare 5.0, 4.11,3.12 Certified Novell Administrator (CNA)

• Microsoft Windows 10, 8.1, 7 & XP

• Compaq, IBM, Hewlett Packard and Apple service authorized technician

• Andersen Consulting - Effective Presentations

• Andersen Consulting - Stephen Covey's - First Things First

REFERENCE

Available upon request.

Contact this candidate