Edwina Young

*** *** ****** ****

Ridgeland, SC *9936

Cell: 843-***-****

E-Mail: c ac0i01@r.postjobfree.com

Professional Summary

Customer Service Professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Skills

● Creative problem solver exceptional communication skills

● Trusted key holder

● Quick learner

● Strong client relations

● MS Windows proficient

● Multi-line phone talent

● Cash flow management

● Proficient in cash management

Work History

Kroger Seafood Manager - June 2008 to Current

● Greeted customers entering the store to ascertain what each customer wanted or needed"

● Maintained cleanliness and presentation of stock room and production floor

● Described products to customers and accurately explained details and care of merchandise

● Politely assisted customers in person and via telephone

● Provided an elevated customer experience to generate a loyal clientele

● Recommended alternative items if product was out of stock.

● Communicated all store initiatives and promotions to customers to generate return business. Participated in physical inventory counts every two month

● Learned, referenced and applied product knowledge information.

● Asked open-ended questions to assess customer needs

● Dedicated to continuously improving sales abilities and product knowledge

● Helped drive sales goals and achieve monthly quotas. Recipient of multiple positive reviews acknowledging dedication to excellent customer service Exxon Manager - February 1999 to April 2006

● Described product to customers and accurately explained details and care of merchandise

● Earned management trust by serving as key holder, responsibly opening and closing store

● Politely assisted customers in person and via telephone

● Communicated with vendors regarding back order availability, future inventory and special orders Provided an elevated customer experience to generate a loyal clientèle

● Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

● Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

● Scheduled weekly inventory pickups and deliveries with vendors

● Assisted customers with food selection, inquiries and order customization requests

● Developed reputation as an efficient service provider with high levels of accuracy

● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Education

1997 Hilton Head High Hilton Head, SC High School Diploma