Michelle Anderson

Supervisor

Kettering, OH *****

ac0hzk@r.postjobfree.com - 937-***-****

My years of experience with front and back office procedures of medical and hospitality offices has enabled me to be proficient in office management. I have been involved in implementing improvements of daily operations to include time management, productivity and minimizing of labor costs. I have the ability to learn new tasks and being a team leader. I have years of guest service experience as well as a dependable and positive work ethic. Authorized to work in the US for any employer

WORK EXPERIENCE

Guest Service Representative/Head Night Auditor

TownePlace Suites by Marriott - Dayton, OH - December 2015 to Present Greet guest at arrival. Check guest in and out of the system. Document and file folio's accordingly. Post payments on accounts. Recognized in guest survey's. Specialized in problem solving. Ensured that the all revenue and numbers from the day balance out.

Front Desk Agent/Team Leader

Homewood Suites/Wright Patt Airforce Base - Fairborn, OH - May 2014 to August 2015 Responsibilities

Contacted representatives of government, business associates, and social groups to produce business for hotel. Executed daily operations of checking guest in and out of the hotel. Successfully demonstrated anticipatory customer service for all guest. Trained and managed several employees on OnQ. Assisted sales manager in promoting the Brand of the hotel. In put rooming lists. Served as an advisor and coordinator during functions to minimize confusion and resolved problems. Accomplishments

Employee of the Month Towne Place Suites 2/2017

Employee of the Month Homewood 11/14

Won Catch Me At Me At My Best for the month of 06/15-08/15 at Homewood Suites Was the top employee mentioned in TripAdvisor

Skills Used

Mastered the key of multi-tasking and also trained other fellow employees on it. Executed profound customer service skills to all guest. Supervisor

The Crowne Plaza Hotel - Dayton, OH - October 2011 to June 2013 Set up and maintained daily operational computer functions.

• Supervised clerical staff and provided training and orientation of new staff.

• Wrote, designed and produced a new written form for uniform procedures

• Operated electronic mail systems and coordinated the flow of information internally and with external organizations and guests.

• Was instrumental in delegating and implementing company policies.

• Participated in conferences and meetings for the Excecutive Personnel.

• Managed and achieved improvements of productivity of over thirty employees

• Established work procedures and resolved confilcts in the department.

• Completed forms in accordance with company procedures.

• Greeted visitors and callers, handled inquiries and directed them to the appropriate personnel.

• Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications.

• Maintained scheduling and event calendars

• Responded to written and telephone requests for lost and found items.

• Reviewed work done by others to check for correct cleanliness of rooms and ensured that company policies were followed, and recommended revisions.

• Composed, typed, and distributed meeting notes, routine correspondence, and reports.

• Opened, read, routed and distribute incoming mail and other material, and prepared answers to routine letters.

• Learned to operate new office technologies as they were developed and implemented.

• Purchased all materials and equipment used to maintaining effective inventory control.

• Scheduled and confirmed appointments for clients, customers, and supervisors.

• Managed projects, and contributed to committee.

• Provided direction and assistance to all employees and guests. Front Office Secretary

The Oaks of West Kettering - Kettering, OH - March 2009 to May 2010 EDUCATION

Associates in Management

Miami-jacobs Career College - Dayton, OH

2010

Associates in Medical Admistrative Assistant

Southwestern College - Dayton, OH

2007

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