SUMMARY

SKILLS

EXPERIENCE

STEVEN SCHOFIELD JR

**** ** ***** ******, ********, WA 98034 C: 360-***-**** ac0hyd@r.postjobfree.com Over 20 years of retail experience including managing retail establishments for major corporations. Recognized for delivering outstanding customer service. I have received numerous awards for sales and profits, both individual and at store level.

Customer Service, Communication Skills, Mentoring, Sales training, Forecasting, Reading Profit and Loss statements, Forklift operation, Inventory Management. 02/2017 to Current Food Fourth in Charge

Fred Meyer 䠉 WA

Assist with the management of the department and assume the management responsibilities in the absence of the manager and assistant manager.

Food Safety standards

Merchandizing, signing, and recovery standards

Maintaining stockroom standards

Sell products to customers and perform cashier functions as necessary Complete customer incident and associate incident/accident report forms

Process salvage

Answer calls for item verification and return assistance On store started team

Forklift trained

Complete Never Be Out Of Stock "NBOOS" scans

Follow up with food departments on "getting a good close" 05/2006 to 02/2017 Lowe's Home Improvement - Assistant Store Manager Assisted customers over the phone regarding store operations, product, promotions and orders.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Addressed all customer inquiries and resolved complaints. Empowering teams to deliver superior customer service that produces positive business results Providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options or status on pending order Helped customers with questions, problems and complaints in person, on the phone, and by email.

Instructed staff on appropriately handling difficult and complicated sales. Educated employees on new merchandise during seasonal workshops. Identified staff vacancies and recruited, interviewed and selected applicants.

Sales training of New Product Introduction Successfully managed the activities up to 150 team members.

Building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented sales organization that provides the desired customer experience Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store. Handled cash, check, credit and automatic debit card transactions with accuracy.

Developed relationships within the community to strengthen and expand customer base to increase sales opportunities.

Planning for upcoming seasons Ran markdown reports, managed store replenishment and analyzed buying reports.

Reordered inventory when it dropped below predetermined levels. Handled cash, check, credit and automatic debit card transactions with EDUCATION AND TRAINING

REFERENCES

accuracy.

Computer operation including POS, Self Check Out, Vara Balance, Genesis, M2O, Kronos, and Microsoft programs Handle all aspects of opening and closing the store Forecasting Sales Analyzing profit and loss statements Inventory and Pricing Controls.

02/1920 to 02/1920 Store Manager

RadioShack

Under my direction as a store we reached the 15th most improved store in sales and margin.

Analyzing profit and loss statements, Inventory and Pricing Controls Handled cash, check, credit and automatic debit card transactions with accuracy.

Train and motivate team to drive sales and margin Focus on customer service.

Ordering product, Inventory of store.

2014 Health and Human Services

Ashford University

Health and Human Services Significant classes included; English, Psychology, Communication Skills, Helping Special Population, community and public health, The U.S. Health Care System

2003 Leadership Training for Managers

Dale Carnegie

1995 Associate of Applied Science: Biology

Mount Hood Community College

Significant classes included; Plumbing, Electrical, Forklift operation, Welding, Math, English, and Biology

1993 Generals

Clatsop Community College

Significant classes included; Chemistry, Geology, Computer programming, Math, and English

1991 High School Diploma

Astoria High School

References : References available upon request

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