Information Technology Technical Support
Resume:
Robert J. Arthur
Solutions oriented IT professional with success in directing a broad range of
corporate and public sector IT initiatives with the knowledge and experience to participate in the analysis, planning, implementation and management of IT solutions in direct support of stated business objectives. 22214 Linda Drive
Torrance, CA 90505
ac0hxp@r.postjobfree.com
EXPERIENCE
City of Rancho Palos Verdes, C alifornia S enior Information Technician
SEPTEMBER 2007 - MARCH 2009
Responsibility to manage and support all aspects of the IT environment at City Hall and seven park locations, with over 100 end-users. Acre Solutions, Torrance, California S ystems
Administrator
OCTOBER 2005 - AUGUST 2007
Responsible for the installation, maintenance and troubleshooting of all laptops, desktops, and servers; including all backups of office and customer data at corporate and offsite managed properties. Dell, Inc., R ound Rock, Texas E nterprise Systems Consultant
APRIL 1999 - OCTOBER 2005
Met or exceeded all sales objectives while traveling throughout the western United States and Hawaii to provide the lead technical role to ensure that the Dell solutions were positioned appropriately, achieved the customer’s stated goals and provided an outstanding customer experience.
New Age Electronics, Inc., C arson, California D irector of Information Technology
JANUARY 1998 - APRIL 1999
Responsibility to build and oversee all aspects of the IT department during the growth from a $250 million to $850 million dollar organization. Demonstrated ability to plan and manage the timely delivery of multiple large projects; including recruiting necessary personnel, technical resources and preparing budgets. CORE COMPETENCIES
Help Desk Technical Support
Networking Infrastructure
Network and Systems
Security
D ata Backup and Recovery
TECHNICAL PROFICIENCIES
Platforms Windows (desktop
and server), Mac and Ubuntu
Networking TCP/IP, DHCP,
DNS, VPN, SMTP
Applications Exchange,
Backup Exec, Veritas,
CommVault, NetBackup
Hardware Dell, Hewlett
Packard, EMC, Cisco
LANGUAGES
English
EXPERIENCE
Universal Music Group, U niversal City, California Manager, Technical Services
JULY 1996 - JANUARY 1998
Managed six analysts who provided second and third level technical support for 1,100 clients within the Universal Music Group and associated record labels.
CIC Systems, Inc., T orrance, California M anager, Technical Services
DECEMBER 1991 - JULY 1996
Primary responsibility for providing Hewlett Packard pre-sales and post sales technical service and support in the western United States. Responsibility to manage and support all aspects of the corporate IT environment at seven office locations, while providing Help Desk support to over 75 end-users.
PROJECTS
American Greetings C IC Systems, Inc.
Project Leader with responsibility for seven technicians. Streamlined two thousand-unit integration process, while consistently achieving all scheduled delivery dates.
Taco Bell C IC Systems, Inc.
Designed, implemented and administered the successful delivery of two hundred back office systems.
May 23, 2017
To whom it may concern;
In early 2009 I was in a motorcycle accident that left me permanently disabled with severe nerve damage and the partial loss of the use of my left arm. Since then I have have had multiple surgeries and tried any and all physical therapies in an attempt to return to work. This past December I had a device implanted that sought minimize the severe nerve pain I have been experiencing since the accident. Fortunately, the surgery was a success and while I still have only partial use of my left arm the device was successful in alleviating the constant nerve pain I have been experiencing since the accident. During this time, I took classes for two years and maintained my technical knowledge by staying abreast of the latest technological advances and picking up contract work on a project basis. I understand that nine years is a significant amount of time to be out of the job market, but I am ready, willing and able to return to full time employment. As an accomplished information technology professional with extensive industry experience, I believe that I would be an asset to any organization willing to give me the opportunity to prove myself.
I thank you for your time and consideration and look forward to hearing from you. Best Regards,
Robert J. Arthur
ac0hxp@r.postjobfree.com
Contact this candidate