Customer Service Manager
Resume:
MARY ANN N. NERI
Brgy. ** Poblacion, Camalig Albay
ac0hw9@r.postjobfree.com
OBJECTIVES:
Work in a well-reputed institution where I can grow and achieve good progress in my career to share my experienced, skills and ability.
ACADEMIC EDUCATION
Completed Bachelor of Arts in Philosophy (2009-2013) from Bicol University College of Social Sciences and Philosophy.
Completed Certificate in Professional Teaching, specializing in Values Education from Aquinas University of Legazpi, Downtown Campus, Legazpi City (January 14 – April 9, 2017).
PROFESSIONAL QUALIFICATIONS
Knowledge of utilizing all the modern teaching aids appropriately and effectively.
Proficiency in handling computer aided tools and the web platform.
Follows high standard of personal and work ethics.
A passion about the teaching field with a great teaching aptitude.
Thorough knowledge of the subject to be taught and its background.
SKILLS
Computer literate and highly efficient;
Goal oriented and well organize, and;
Can work under pressure and in a wide range of people.
WORK EXPERIENCED
September 1, 2016 - December 31, 2016
Community Empowerment Facilitator
Department of Social Welfare and Development, Legazpi City
Panganiban, Catanduanes
oAssist the community in defining/clarifying their priority problems and alternative solutions as basis for decision making.
oMotivates and empower communities to collectively participate in any program that can help their communities to be resourceful.
oIdentifies and mobilizes other development partners for resource convergence around community priorities.
oFacilitate community advocacy for integration of community development priorities with the development plans of the barangay and municipal development councils.
June 1, 2016 – August 31, 2016
Learning Assistant (Pre-school)
De La Salle University Science Technology Complex
Biñan Laguna
oReinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups.
oEnforce school and class rules to help teach students proper behavior and values.
oHelp teachers with recordkeeping, such as tracking attendance and calculating grades.
oHelp teachers prepare for lessons by getting materials ready or setting up equipment, such as computers.
o Help supervise students in class, between classes, during lunch and recess.
April 23-May 31, 2016
Office Staff
South Luzon Steel Industrial Corp.
Banlic, Cabuyao Laguna
oProcessing of employees payroll.
oIssuance of memorandum.
oMonitoring of employees daily time record.
February 15 – March 25, 2016
Customer Service Representative
TELETECH Sta. Rosa Laguna
oProvide customer service for inbound clients.
September 22, 2014- December 31, 2015
Community Empowerment Facilitator
Department of Social Welfare and Development, Legazpi City
Bacacay, Albay
oAssist the community in defining/clarifying their priority problems and alternative solutions as basis for decision making.
oMotivates and empower communities to collectively participate in any program that can help their communities to be resourceful.
oIdentifies and mobilizes other development partners for resource convergence around community priorities.
oFacilitate community advocacy for integration of community development priorities with the development plans of the barangay and municipal development councils.
August 21, 2013 – May 31, 2014
Office Administrative Assistant/HR Personnel
Daily Overland Freight Forwarder,
Daraga, Albay
oReceived and processed applicant’s application/requirements.
oMonitored employment status of employee’s.
oImplementations of rules and regulations.
oMaintains high market of applicants
oSorted files and maintained an organized, systematic and updated 201 files of employees.
oRequesting budget request.
oLiquidation/replenishment of budget.
oHelping in processing of payroll.
oMonthly vehicle registration.
oMaking and releasing memorandums.
SEMINARS/TRAINING ATTENDED
“Interactive Learning Strategies for Today’s Digital Learner’s, K-12, Assessment of Learning Outcomes, and Trends and issues on Education:
Aquinas University of Legazpi
May 13-14, 2017
“Minutes Taking Training”
Torre Function Hall, Bacacay Albay
August 27, 2015
“Municipal Fiduciary Workshop”
Torre Function Hall, Bacacay Albay
September 1-4, 2015
“Regional Roll-out of skills Enhancement for City/MAT on Bridging Leadership”
Jennifers Kababayan Hotel, Legazpi City
December 4-5, 2015
“Project Development Workshop”
Bacacay East Central School
March 23-27, 2015
“Roll-out Training Phase II”
Coastal View Resort, Sto. Domingo Albay
March 2-6, 2015
“Manager’s Workshop- Enhancing Decision Making, Marketing Skills & Leadership Training”
Brahma Kumaris Retreat Center, Magallanes Drive, Tagaytay City
March 10, 11, 12, 2014
PERSONAL DATA
Name : Mary Ann Nebres Neri
Age : 26
Date of Birth : December 09, 1990
Place of Birth : Camalig Albay
Religion : Roman Catholic
Citizenship : Filipino
Civil Status : Single
CHARACTER REFERENCES
Vanessa Siguin Reyna Sierra P. Rovelo
Learning Assistant CEF
De La Salle University DSWD Bacacay, Albay
Cyril H. Llamas Maria Lilian L. Gomez
Former Area Coordinator Accounting Manager
DSWD Bacacay, Albay Daily Overland Freight Forwarder
I hereby certify that the above information are true and correct to the best of my knowledge.
MARY ANN N. NERI
Applicant
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