Craig Shepherd:

**** ******* *****, ***** **. ***13

ac0hvg@r.postjobfree.com

Phone - 330-***-****

Objective:

Open to finding a new job to work a-long with the current job I have and or replace it. Hoping this new job would give me the opportunity to be challenged with new information to learn while utilizing my past experiences and skills which are but not limited to: Sales, multi-tasking, customer service, hot key usage, typing of 70+ wpm, correspondence communications (e-mail, phone, radio), report writing, information transference, computer tasks, troubleshooting (technical support), money management adviser (billing), observation services.

Securitas

Alarm Dispatcher

Canton, OH

January 2017 until current

• Calling both outbound and inbound on residential accounts and commercial in order to: investigate, inform, and dispatch if needed on alarms that trip, then reset or sometimes they don’t reset.

• Helping with placing service calls and setting up service tickets for any malfunctioning security equipment.

• Usage of: two monitors, a computer, the buffer in the room to show us alarms present, emails, websites designated to assist with alarms. MAS program, special PC control functions.

U.S Security Associates

Command Center Team Leader for Allstate

Independence, OH.

October 2013 to present

In charge of the Hudson, OH location plus helping out with 14 other nationwide accounts in regards to:

• Receiving hourly calls for wellness checks, report assistance, procedure education.

• Correspondence (utilizing hot keys) tasks by means of e-mail or phone calls nationwide.

• Computer entry within every hour in regards to: all on-going traffic at Hudson, OH. information on other sites and the help I transpired for them, hourly calls,etc.

• Program monitoring and education (CCURE,I-Visitor, Travel Tracker)

• Administrative duties on top of guard duties.

• Camera watch for Hudson, OH plus Roanoke, VA and Charlotte, NC.

Independent Associate:

Legal Shield

Ada, OK (home office)

April 2011 to Present

• Assisting in order entry by means of inbound (cell phone) calls plus outbound for legal plans which gives possible members unlimited legal access for a monthly fee plus helped with identity theft too.

• Helped businesses and became certified for business legal plans to help as well.

Guardsmark LLC

Independence, OH

January 2012 to December 2013

• Receiving incoming calls and either transferring them where they need to go or answering their questions.

• Coordinating truck drivers where to go and corresponding with the shipping department and receiving dept. Signing in truck drivers and informing them of the rules.

Customer Service Representative:

Arise working on behalf of AT&T

Miramar, FL (home office)

April 2011 to October 2011

• Incoming call job involving inputting information into our data base (computer) in regards to identifying each employee and figuring out their problem – whether it’s technical or billing.

• Helped with employees of the company and they received a discount because of this.

• Technical support help and billing support involving programs that are used to find information to relay to the customer in order to find an answer or solution.

Security:

Allied Barton Security

Akron, OH

May 2007 to October 2011

• Entered information to be typed into our computer for making badges and or reporting information that needed updated for all visitors and carriers.

• Taking incoming calls for Johnson Control, AT&T, and corresponding in regards to whomever they need to get in contact with. (No collectors allowed and we filtered this)

• Overseeing contractors that come in and out of the building through monitors and cameras.

Customer Service Representative

Infocision

Akron, OH

February 2004 to September 2004

• Educated inbound callers about the benefits of Enzyte and took inbound calls for a Christian survey as well for things such as gay rights.

• Made outbound calls for the NRCC”S Business Advisory Council to businesses to see if they would join. Called outbound for the NRA to individuals to see about signing them up.

Customer Service Representative

Ameridial

Akron, OH

July 2000 to July 2002

• Called to verify information and entered information into our computer data base for programs such as: Dunn and Bradstreet, Certa Pro Painters - Order entry for a free estimate. • Made outbound calls to get people to mail out informational letters to their neighbors for programs such as: The American Heart Association, Leukemia, March of Dimes., etc.

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