Zhanna Janet Musaelyan

**** ******** ***

North Hollywood, CA 91605

818-***-****

ac0huq@r.postjobfree.com

Objective

Seeking a position within the Banking and Financial Industry, utilizing my diverse skills and experience to facilitate the achievement of strategic company initiatives.

Summary of Qualifications

Result oriented supervisor with expertise in organization, plan and process improvement. Strengths include, project management, problem resolution, good verbal and written communication. Proven ability to adapt to an ever changing business environment and manage multiple tasks with competing priorities.

Employment

Mobile Notary 9/2016 - Present

Notary Public

Prepared mortgage loan documents and met with borrowers to execute notary

Conducted transactional instructions per notarized loan document

Corresponded with the necessary third parties to ensure updated notary and loan status information was received and on track for processing.

Kam Financial Mortgage 3/2016 - 9/2016

Loan Processor

Ensured all loan documents were received from the customer from application to funding

Analyzed each loan document to ensure accuracy, compliance and credit quality

Acted as a junior underwriter to perform income calculation and guideline evaluation

Prepared files for final lender approval

Corresponded with lenders, Customers, Title companies, Escrow and Underwriting department

Bank of America 6/2010 - 8/2015

Mortgage Document Processing Team Manager

Managed a team of 20-30 associates and team’s daily inventory

Controlled each associates queue to ensure the daily incoming document processing requests were equally distributed

Coached staff based on Quality Analyst and Quality Control findings

Managed several reports to ensure all loans were completed within the set service level agreement

Developed relationships with various internal and external parties to provide high-level customer service and improve efficiency

Created procedures for departmental processes to meet Risk and Compliance guidelines

Identified issues within a process (SIAI) and implemented process improvement plans

Worked with Office of the Comptroller of the Currency (OCC) for regulatory audit reviews

Insurance & Guaranty Post Closing Auditor

Insured files through Federal Housing Authority (FHA~VA)

Performed quality control to ensure that all required documents have been received, completed and accurate

Contacted internal and external customers to correct closing issues and systematic discrepancies

Countrywide Home Loans, Inc. 1/2000 - 1/2008

Suspense Coordinator

Reviewed Jumbo, Prime and Subprime loans, Second Trust deeds, Conventional, FHA and VA loans

Underwrote and cleared conditions set on the loan to meet Conventional, FHA and VA loan programs and guidelines

Managed internal and external suspension pipeline and wire reports to ensure accuracy for the lender

Corresponded with lenders, management and underwriting department

Skills

Good verbal communication skills

Detail oriented

Problem solver

Ability to multi-task

Excel in a fast paced environment

Extensive knowledge in Microsoft Excel and Word, Lotus Notes, Outlook, AS400, iPortal, Waverunner, Sase Database and several proprietary applications designed for mortgage banking originations processing and underwriting.

References available upon request

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