Jennifer L. Gousie

***** *** **** **

Parrish, FL 34219

774-***-**** (C)

Email: ac0hsg@r.postjobfree.com

Experience

Bank of America (June 2015 – Present)

Senior Manager, Global Human Resources, Applicant Employment Eligibility Screening

Background Screening Investigations (Criminal Investigations, Credit Investigations and Pre-employment Credential Screening)

Risk Mitigation – Background Screening Investigations

Proven senior leader with management focus and discipline - emphasis on risk mitigation.

Responsible for operational management and administration of internal and external fraud investigation programs, including background screening investigations domestically and internationally within highly diversified functions

Maintain effective, proactive relationships with executive-level stakeholders across the businesses, while ensuring issues, process and program project deliverables are executed and effectively communicated and acted upon

Create and maintain performance routines across individual associate level and department leadership, leverage information to evaluate, coach, and compare individual and team performance for operational excellence

Ownership of line of business scorecard reporting- Processes performance management in place to support operational capacity and line of business objectives to prevent operational interruption and mitigate risk.

Lead industry peer forum to support collaboration of growing trends and maintain awareness of current economic, financial and regulatory mandates

Manage risk- Management of operational and regulatory risks, line of business strategic goals and corporate initiatives; Identify, Escalate and Debate – maintain foundation for business and ability to deliver responsible growth; work closely with audit, legal, compliance, regulatory and industry counterparts, to proactively pool resources share intelligence- build and execute strategy for compliance

Recruit, develop and retain experienced leaders and talent. Ensure ongoing career growth and support through comprehensive and effective execution of training plans and performance measurement.

Bank of America (November 2013 – June 2015)

Sr. Operations Credit Program Manager, Global Human Resources, Risk and Compliance

Background Screening Credit program- Regulatory Compliance

Create, execute and maintain employment background check credit policy, Project Management, Operational and regulatory risks, LOB strategic goals and corporate initiatives

Extensive knowledge interpreting pre-employment credit policy, processes, and credit evaluation tools.

Build and maintain client partnerships with Staffing, Legal, Compliance and key stakeholder executives for joint leadership.

Manage team of Credit Program Managers and associates to formulate new policy recommendations and strategies in response to regulatory requirements, internal/external initiatives or Credit industry standards and trends

Ownership of industry peer forum to support collaboration of growing trends and consistency across execution strategy. Maintain awareness of current economic and business trends; and assesses the impact of economic trends on credit portfolios.

Evaluate policies & processes that impact regulatory changes, performance results, industry updates and internal requests

Develop capacity and monitoring plans, monitor the direction of larger, more complex requirements through the use of various tools, routine examinations and on-going evaluation.

Bank of America (October 2010 – November 2013)

Sr. Operations Project Manager, PMO Initiatives, Standards & Governance, Mortgage Servicing and Operations

Initiatives & Change Management- establishment of clear initiative governance and management routines to ensure appropriate rigor and consistency are applied in managing change across the organization

Streamline and simplify the forum routines and pre-execution initiative management processes

Ensure clear accountability and engagement among stakeholders and the leadership team

Accelerate decisioning across integrated view of MS&O priorities

Responsible for large, complex projects for MS&O

Recommends policy and procedural changes

Development of measurement criteria and project plans including cost and resource estimates

Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements brought about projects.

Responsible for internal communications and presentation materials for senior executives.

Liaison between various departments/divisions and external contacts, client communications and response team.

Execution of brand strategy to support enterprise initiative and client awareness

Bank of America (April 2005 – August 2010)

Employment Eligibility Screening Sr. Manager, Global Risk Management, Background Screening Investigations

Risk Mitigation - Applicant Screening

Building and maintaining client partnerships with Staffing executives for joint leadership in a growing enterprise-wide program, which supports 800 recruiting partners

Management of operational and regulatory risks, LOB strategic goals and corporate initiatives.

Managing a $4 million financial plan, and directing 55 associates in the Los Angeles, Providence, Charlotte and Ft. Worth areas.

Leading through indirect responsibility 220 contract technicians across 78 nationwide locations

Processing and delivering completed investigations for an average annual volume of 80,000 cases in support of a service to 800 recruiting partners and key stakeholders

Proven leadership with management focus and discipline - emphasis on client services and satisfaction.

Bank of America (March 2000 – April 2005)

Sr. Project Manager, Consumer Real Estate, Product Management

Lead strategic project initiatives for Consumer Loan Product Management

Responsible for project management and implementation of Home Equity Consumer Product Direct Mail programs:

oImplementation of quarterly Home Equity Acquisition campaigns delivering 4MM mail pieces with $6M new accounts and $200MM per quarter in incremental booked balances.

oExecution of client relationship deepening programs including customer Retention, Line Increase and Cash Reserve.

oAnnual total booked commitments exceeding $2B.

Disclosure/Collateral material management - Develop and maintain Consumer Loan Product Applications, Legal/Compliance Disclosures and Collateral material; Communications to support the product set for coordination and distribution to clients and retail space.

Diversity Council Leader - Responsible for attracting and maintaining a work force of individuals built on the strengths and opportunities of each individual.

FleetBoston Financial (March 1998 – March 2000) Marketing Project Manager, Private Client Group, Marketing

Project Management Private Client Group Marketing

Handled various project-oriented tasks involved in obtaining information from within Fleet Financial Group and outside the Corporation.

Responsible for internal communications and presentation materials for senior executives.

Liaison between various departments/divisions and external contacts, client communications and response team.

Ownership for maintaining financial budgets for 6 marketing regions.

Execution of brand strategy to support enterprise initiative and client awareness

Education

B.S. Information Science, Johnson & Wales University, Providence, RI. Graduated Cum Laude

3.4 GPA. Concentration in Database Design

A.S. Computer Applications, Johnson and Wales University, Providence, RI.

Six Sigma Green Belt Certification; June 2007 (professional designation on driving process improvements, increasing efficiency and reducing costs).

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