Paris L. Walker Sr.

**** ******* **., ** ****, CA. 91942, 612-***-****

ac0hsa@r.postjobfree.com

Summary of Qualifications

Leader and energizer, categorized as a visionary, strategist and tactician. Proven ability to negotiate with decision makers at all levels in all market conditions. Provides adept management to all phases of the Sales, Customer Service and Operations divisions ranging from needs assessment to implementation, to provide consistent revenue and a reduction in attrition. This aligns with the goal of every company to assist in providing a more profitable EBITDA.

Program & Project Management Process Re-engineering Change Management

Profit & Loss Management Revenue Growth Generation Strategic Planning

Client Relationship Building New Business Acquisition Client Needs Assessment

New Business Development Marketing Analysis Operations Management

Forecasting Contract Negotiation Sales Management

Experience

The Connection - Burnsville, Minnesota 9/2015 – Current

Client Service Manager

Liaison between The Connection and our clients. Manage and protect the relationship between the company and our clients. Oversee the contract and renewal of contract negotiation with multiple clients. Improved existing KPI metrics for each client in the Customer Service department by launching or modifying quality assurance, improving staffing, modifying training and reducing attrition. Exceeded revenue goals through performance based coaching & development, internal promotions and the implementation of consultative techniques to exceed survey targets, service targets and center objectives. Developed and implemented action and communication plans to achieve results based on thorough analysis of revenue units and service results.

Increased Revenue Gross Margin %

Reduced client customer service attrition

Implemented and improved Quality Assurance

Attained Sales and Customer Service Revenue Growth

Revana – Phoenix, Arizona 7/2012 – 3/2014

Sr. Manager, Sales

Improved, 100+ seat client call centers performance on chats, calls and emails by establishing, attaining and improving customer centricity results, quality assurance, service objectives and reducing attrition. Also helped implement new client call center. Exceeded all of the clients KPI and revenue goals through performance based coaching and development, internal promotions, compensation plans and the implementation of consultative techniques to improve survey and service center objectives.

Reduced initial clients attrition

Re-Implemented and improved QA

Attained Sales Revenue Growth

LA Fitness – Paradise Valley, Arizona 7/2009 - 4/2011

General Manager

Oversee sales and operational functions. Drove revenue growth by enhancing and innovating sales and marketing procedures. Develop, monitor and evaluate sales effectiveness and drive necessary changes to attain measurable improvement through coaching and development of consultative sales techniques.

Increased membership sales

Reduced attrition

Reduced customer membership cancellations

NextStudent - Phoenix, Arizona 3/2006 - 10/2008

Vice-President, Operations

Oversaw entire Operations Divisions staffed with over 200 agents which included qa, training and phone agents. Developed a focus on back end revenue generation to increase the student loan through secondary sales by adding a sales support team. This reduced student loan cancellation percentage.

80% of all pre-approved loans funded within 9 calendar days

Increased student loan dollar amount by implementing loan need and confirmation questions

Director of Operations

Directed operations division to improve the speed of loans fundingvastly exceed the client monthly and annual key performance indicators. Division was staffed with over 200 agents that I developed to establish a focus on back end revenue generation, new business development, process re-engineering, customer centricity, improved forecasting, reporting and sales support.

80% of all pre-approved loans funded within 9 calendar days (4-5 days faster than industry)

75% of pre-approved loans funded (18% above industry standard)

55% Serial Lending (Improved serial lending 17%)

Sr. Manager, Sales

Oversaw sales division and increased both the close rate percentage and the average loan amount. This was developed by establishing more of a consultative sales focus through the establishment of rapport, the type of open end questions and utilizing this to overcome objections.

Improved the first call student loan close rate

Increased the amount of the student loan amount by over 25% per call

Long Term Care Group -Eden Prairie, Minnesota 6/2004 - 7/2005

Manager, Financial Services & Commissions

Oversee core business and operational development functions (billing, commissions, business analyst, quality assurance and training) within financial services division. Managed direct system and process implementation to support major contracts with Northwestern Mutual, Metlife, Calpers and GE. Initiated improvements for under-performing areas, including product delivery, inventory control and team output. Communicate with key client executives during weekly, monthly and quarterly review summits.

Improved inventory control by implementing project planning system based on team work, customer service and quality control

Increased quality of production

Reduced attrition through implementation of bi-weekly coaching and development strategy, daily team meetings and career goal setting

Education & Training

Grand Canyon University Bachelors of Science Phoenix, AZ

Canyon State Institute Six Sigma Certification Phoenix, AZ

University of St. Thomas Grant Writing Certification Minneapolis, MN

Mesa Community College Undergraduate Study San Diego, CA

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