Jennifer Ridenour

**** * ********* ** ***** Creek, Ohio 44606 614-***-**** ac0hs3@r.postjobfree.com EXPERIENCED IN AGILE, LEAN, FDD,

WATERFALL, SDLC & SCRUM

SENIOR PROJECT MANAGER

KNOW-HOW IN CUSTOM SOFTWARE,

DIGITAL MARKETING & CRM

Looking for a full time, senior project manager position that will allow me to successfully manage a deliverable that is on time, in budget with a high level of quality. Over 15 years of experience working with businesses to achieve their goals in marketing, sales, operations and technology. Thoroughly comfortable with all forms of communication and with all levels of management.

Experience

SELF EMPLOYED - APPLE CREEK, OH

Consultant, Project Management Jan 2017 Ǧ Current Currently consulting several businesses in my network on how to improve their Project Management Offices. Engagements include client survey creation, collection and analysis, PM and team member interviews, and organization of completed project measurement plans and current performance reports. Specialization on recommending a methodology that would best fit culture, PM experience and client expectation.

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Implemented JIRA to team of 20. Replaced existing development ticketing system with JIRA. This project included configuration, installation, training and migration and maintenance of system.

Improved productivity by eliminating daily stand ups. Worked with organization who conducted unproductive daily stand ups. Documented what worked and what needed improvement. Recommended and rolled out Slack. Built channels and trained. Better leveraged existing PM software platform so that notifications could be optimized.

Revamped standard KPI's for website projects. Organized, collected and built plan that measured completed project KPI's with client's current business plans. As a result, discovered that website company was not in sync with their client's needs. Revised measurement plan, shared with clients and expected monthly retainers will increase. METACOMMUNICATIONS - IOWA CITY, IA

VP Customer Experience r 06 Ǧ e 06

Led in a high paced customer software environment that was transitioning from a small to medium size business. Accountable to the CEO and Board of Directors to oversee a significant amount of change and provide structure within a company who operated under private ownership for 15 years prior to the investor's involvement. Managed a diverse number of departments including Project Management, Customer Service, Consultation, Training and Software Development.

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Successfully delivered a multi-million dollar project to FTD. Gathered requirements, wrote functional spec, managed team of 25, and implemented custom software platform to over 500 associates at FTD. After go live was complete, documented product roadmap and instituted change order process.

Conducted 2 day session with US Foods to solve data collection problems. Organized, facilitated and spear-headed a brain storming session with 20 US Foods associates, their website vendor and customers to solve for scalability challenges with delivering creative assets. As a result, US Foods signed a $500K one time development contract.

Lowered project duration by 50% for Service Corporation International (SCI). Contracted to revise and improve workflow for SCI's creative teams. This work included 15 different project types including landing pages, email campaigns and direct mailers. THE SHIPYARD - COLUMBUS, OHIO

COO, The Shipyard t 2013- r 06

CEO, People To My Site 2009-2013 COO, People To My Site 2007-2009 For nearly a decade served as a leader of one of the most recognized Digital Marketing Agencies in the Midwest. This position afforded an opportunity to learn how to successfully transition from start-up to a small business to a medium size business. During my tenure contributed, managed, and supported process and project infrastructure for all deliverables from the organization including websites, custom content management systems (CMS), email marketing, PPC, SEO and video. Managed relations with enterprise clients such as Nationwide, WD40, Kohler, Sodexo, and Fantastic Sams. Navigated through a series of methodologies over the years that best enabled organization to deliver profit margins of over 50%. 614-***-**** Jennifer Ridenour ac0hs3@r.postjobfree.com NATIONAL CITY MORTGAGE - DAYTON, OH

VP of Operations 2006-2007

Recruited by the CEO based on expertise in process improvement as a Six Sigma Black Belt and asked to focus on improving business performance, responding quickly to crisis situations, and extracting value from transactions. Managed revenue-generating and cost-savings projects to address and overcome complex business challenges, elevate products and services, and provide the strategic leadership to guide operations through an adverse economic climate. Presented multiple times to the National City Corporate Board of Directors on behalf of National City Mortgage. Six Sigma Black Belt 2005 Project Management Professional (PMP) 2004 - 2014 WELD IFA AMA PMI Tech Columbus, CEO Forum

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Increased billable customer count from 50 to 2,500. By 2015 successfully delivered digital marketing services to over 2,500 billable clients. Services included a proprietary website, SEO, on-line advertising and customer service.

Standardized internal usage of a CRM to all functional areas of The Shipyard. Replaced disparate systems and rolled out Affinity Live to over 150 associates in the company including qualification methodology, quoting, contracting, credit card collection, support center tickets, production tickets, and project managing.

Created roadmap and operated as Product Manager for proprietary content management system. Served as owner collecting requirements, analyzing market needs, anticipating industry wants and most importantly improving operational efficiencies with technology.

Served as executive and project manager for the acquisition of People to My Site (PTMS) and the acquisition of 3 companies. Organized and facilitated between private investor and board of directors with the 2013 acquisition of PTMS. From 2014-2016 completed the process of procuring 3 businesses including Fugent, Revolocity, and O'Leary Agency.

Launched and managed 425 unique websites for independent business owners associated with Comfort Keepers (Sodexo). Gathered, trained, implemented and supported small business owners during their first website experience in 2015. REYNOLDS AND REYNOLDS - DAYTON, OHIO

Director of Operations 2005-2006

Senior Manager of Resource Management 2004-2005 Manager of Operations Analysis for Service 2003-2004 Manager of Supply Management 2001-2003 Product Management 1995-2001

Served for over 10 years in a billion dollar technology and marketing provider to car dealers. Promoted over 15 times in 10 years and allowed to grow and rapidly gain responsibilities in operations, product management, project management, customer service and business development. Reynolds and Reynolds contributed to a foundational application of business that directly contributed to my success in all other positions.

Education

PURDUE UNIVERSITY

BA in International Relations, Minor in Macroeconomics 1992

Credentials & Affiliations

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