RON MASON

***** *********

Houston, Texas *****

Home: 713-***-**** email: ac0hqi@r.postjobfree.com

OVERVIEW.

Highly competent SAP analyst with diverse IT expertise in SAP Security and years of experience in the Information Technology operations environment. Ability to quickly learn and adapt new challenges. Proficient in handling assigned tasks, deadlines and customer service oriented.

PROFESSIONAL EXPERIENCE

Sr. SAP Security Analyst

Halliburton, Houston, TX

March 2006 to Feb 2015

●Created and maintained SAP security access roles/profiles which support overall functional system access by job role requirements

●Provided post implementation production support

●Managed daily security requests, maintained IT processes and procedures, and related security administration activities for the SAP enterprise system

●Collaborated with Business Process, Cross Functional, Technical, and Training Teams to identify and justify necessary security authorization roles

●Monitor and report security violations. Reviewed security design and provided guidance on sensitive transactions access and segregation of duties

●Experience in SAP security 4.5/4.6/ECC6.0/SRM 5.0/SOLMAN 7.0/CUA/ SAP Portal Performed Sarbanes-Oxley assessments and supported SOX audits where separation of duties was a critical requirement.

●Perform QA check on SAP programs and workflows

●Coordinate SAP migrations to various systems such as R/3, BW( Business Warehouse), GTS (Global Trade Service), EBP (Enterprise BuyerPro), ME (Mobile Engine) and Evision

●Utilize PPM to process incoming helpdesk tickets, generate reports, and update migration statuses

●Develop and maintain process documentation

●Monitor, analyze and process SAP problem/request tickets in the Assist in small projects through attending quarterly QITs (Quality Improvement Team)

SAP Security Administrator

Halliburton (contractor), Houston, TX

Nov 2004 to March 2006

●Created and maintained SAP security access roles/profiles which support overall functional system access by job role requirements

●Provided post implementation production support

●Managed daily security requests, maintained IT processes and procedures, and related security administration activities for the SAP enterprise system

SAP Support Analyst/Help Desk

KBR, Houston, TX

May 2004 to Nov 2004

●Assisted users with upgrade and/or support issues with regards to the Financial Systems SAP v4.7 initial implementation roll-out

●Responsible for troubleshooting SAP GUI problems, failed Batch jobs and MS Access to SAP uploads

●SAP printer set-up and troubleshooting

●Provided functional assistance to FI, AP, Master Data, PS and HR modules

●Responsible for user password resets as well as firefight access

●Responsible for documentation of new processes and procedures with detailed user instructions

●Responsible for SAP testing of end user documentation and proposed changes to verbiage or SAP images

Answered inbound calls in a Call Center environment

Listened to customers’ technical complaints, quickly diagnosed their issue and diffused escalations

Worked closely with level two support to resolve customer issues

Documented all issues

Effectively utilized resources, i.e. computer systems, software and phone equipment

Identified and reported critical issues according to process

Used network remote administration tools to resolve issues

Guided end-users through troubleshooting steps when remote assistance was not an option

SME for proprietary software

Advocate for knowledgebase usage and participation

SAP Security Analyst

Reliant Energy, Houston, TX

May 2001 to Dec 2003

●Created/Changed User Master records

●Developed SAP CATT procedure to automate a Transactional Process

●Monitored BMC Control-M, ECS Applications and SAP scheduled batch jobs and troubleshoot production job failures within SAP, UNIX, and NT environments

●Developed and maintained the daily reports for all applications in Control-M and SAP

●Responsible for EDI-Idocs monitoring

●Responsible for manual updates and job flow production

●Responsible for starting and canceling jobs in SAP and Control-M

●Responsible for SAP user passwords, archiving projects and user assistance

●Responsible for update and monitoring of documentation using Lotus Notes Database

●Responsible for on-call support and tracking logs using Peregrine Service Center, Outlook and Filenet

●Responsible for troubleshooting user problems and concerns in regards to printing, SAP user functionality and Employee Self Service

●Responsible for executing the policies and procedures for SAP Helpdesk

●Addressed and resolved 1st and 2nd level SAP functional issues

●Added functional support to the Logistics and Procurement, Plant Maintenance, FI/CO, HR, & Training and Events modules within SAP

●Supported ESS and EZ-buy (E-Procurement) systems

●Assisted in training personnel

EDUCATION

Computer Learning Center

Houston, TX

Aug 1989

Pine Hill High School

Pine Hill, AL

May 1983

TECHNICAL SUMMARY

Windows Operating Systems, SAP Business Suite, Microsoft Office Suite, HP Service Manager, Project Portfolio Management (PPM), PeopleSoft Tools

REFERENCES

Available upon request

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