Gary M. Gemmell

***** ******** *****

Madison Heights, MI 48071

Mobile: 248-***-****

E-mail: ac0hq4@r.postjobfree.com

SUMMARY

An experienced IT Manager having progressively responsible technical and management experience seeks an opportunity that leverages customer focus, infrastructure, and operational skills derived from years of service excellence working in and also managing an IT Department seeks a new position, at this time, as it was voluntarily necessary for me to take several months off to assist my wife following her major back surgery. She is fully recovered, and I am quite excited to resume my professional career.

Directed all Activities of an Entire Municipal IT Department, inclusive of Data Center Responsibility for Infrastructure, Operations, and Technological Development

Organizational Goals/Tech Alignment

Relationship-building Across Enterprise, and with Vendors

Cross Functional Teamwork Projects

Management of Help Desk

Management of IT Dept. Support Staff

Multi-Departmental Customer Service & Satisfaction- Ability to Effectively Communicate with Elected Officials, Executive Management, Mid-level, and General Staff employees

Vendor Relationship Management

4 Years of Experience: Budgeting, Capital Forecast, and Financial Management for IT Budget in excess of $1,000,000.00

Administration of IT Contracts, and Licensing

RFP generation, PO, and Payment Authorizations

Capacity & Resource Management

Implemented Hybrid Cloud Based Backup/Restore and Disaster Recovery Architecture

Systems Administrator

Excellent Written and Oral Communications, Business Acumen, Analytical, and Problem Solving Skills

Past Customer Business Analysis Experience at EDS

Past Programming Experience

Past Technical Account Representative Experience

Excellent Coordination Skills

Knowledgeable about Structured Wiring, Wireless, Fiber Optics, Data Circuits

LAN Management

Infrastructure Consolidations

Microsoft Server, VMware, and PC Administration and Oversight

Very knowledgeable of New Technology Trends

Telephony Support Responsibility

Access Control- Physical and Logical

Good Knowledge of Vendor Landscape

Appointed Officer for Criminal Justice Info Systems Security Policy Compliance

Able to Obtain a Security Clearance

PROFESSIONAL TECHNICAL AND MANAGEMENT EXPERIENCE

Information Technology Manager, City of Birmingham, Michigan 4/2013 – 6/21/2016

Key Duties & Responsibilities

Chief information technology appointee of the local government reporting to the City Manager responsible for directing the effective and efficient operation of the IT Department.

Managed Help Desk software, coordinated, and mentored staff to assure high customer satisfaction

Data Center Operations Management experience. Have very strong hand-on technical skills.

Directed IT activities utilizing an IT budget in excess of $1,000,000.00.

Manager of IT Department Technical staff- mentoring, training, and performance reviews.

Provided level 3 user/system support, where needed to achieve results.

Promoted quality customer service and achieved stable and reliable system uptime.

Coordinated with elected officials and City departmental leadership to develop and implement projects in support of City goals and objectives.

Planned, budgeted, and assisted my IT staff and my customer departments with implementing projects.

Coordinated activities of customer, IT department, and vendors to achieve positive outcomes.

IT policy and security governance oversight within City, inclusive of holding office as Local Agency Security Officer, as required by Federal Justice Department enforcement of congressional mandate to assure lawfully secured private integrity of Criminal Justice Information System data.

Key Contributions

Created new Data Center from empty space in association with architect: raised floor, structured wire racking, server racking, generated building power, large scale UPS feeding electrical outlets, HVAC, fire suppression.

Raised Help Desk customer satisfaction rating, at time of reduced staffing.

Assisted City elected officials and executive leadership by participating in a week-end long City goal setting revision plan.

Drastically reduced communications costs by over $30,000 per year, after assuming oversight for managing telecommunications billing expenses, by utilization reviews, corrections, consolidations, conversion of legacy telephone lines to PRI, while evaluating service requirements and competitive pricing from alternative and competing communications providers.

Created an easier to manage, efficient, faster, cost effective, and reliable converged Infrastructure of servers, storage, networking, and virtualization by consolidation of servers and storage using VMware and SAN technology.

Provided improved cost effective, responsive, and high quality services, by leveraging both internal and external resources to best advantage, using a hybrid approach to provision internal or externally sourced service, where most advantages.

Contributed materially to City goal for reducing full time employee head count by use of technology to increase productivity and offset losses in City staffing.

Various vendor/product RFPs, evaluations, recommended selections with justification, purchases within planned budget, implementation planning for servers, firewalls, switches, maintenance contracts, telephony, communications equipment/service, and project programming system developments and improvements.

Leveraged shared services to assist the Baldwin Public Library save over $10,000 per year by helping to eliminate their financial software by adapting use of City licensed financial software. This further helped the City, as Baldwin become a revenue contributor helping to offset City costs for use of General ledger, Payroll, and A/P ERP software. Implemented the necessary network and Microsoft Server technical details to allow separate enterprises communicate to mutual advantage. Worked with ERP software vendor to obtain their support to permit us to become the first municipality to extend access to their software to an external domain. Further, eliminated a backup PRI at the City to achieve cost savings by creating an agreement such that City and Library would provide their respective PRI as backup to the other, after determining the 2nd City PRI offered no needed capacity advantage. Further created a shared redundant Internet connection between the two organizations for automatic failover should one or the other lose Internet connectivity.

Applied for and approved for obtaining multiple grants totaling over $100,000.

Recent website design upgrade and subsequent deployment in April 2016 of an easy to use GIS mapping application for both internal and public usage. Both website and mapping component are compatible with mobility devices in addition to PC approach by adaption of responsive design standards.

Contained and quickly resolved a “Zero-Day” type security exploit that took the form of organized crime rendering data useless by encrypting files and then attempted to extort ransom by offer of payment to unlock the data. The breach was contained to a single department. The infection was then contained and isolated from the rest of the City network. The source computer/user was identified and taken into IT Department chain of custody for latter analysis & remediation. The encrypted files were deleted and restored from a hybrid-cloud disaster recovery system, I implanted three years earlier. Following restoration of group/user rights to files, the whole incident was resolved in a little more than one day. User PC was remediated and user was immediately provided security training review. Currently, I am developing a one on one “Security-Roadshow” that my staff will take to each computer using employee to provide real world “example based” security training. Too many users don’t know what to “be careful of” when somebody suggestions caution opening certain email attachment or provides hyperlinks. People remain the weakest link in the security chain. I am addressing the challenging human element risk vector by implementing a program using human to human, one on one training, containing a varied length instructional agenda dependent and based on individuals existing knowledge level, experience, program design requirements to meet my objectives, and the appropriate time necessary to assure the training is actually effective given individual varied need.

Interim IT Director: City of Birmingham, Michigan 12/2012– 04/2013

Duties & Responsibilities

Appointed head of IT Department following retirement of IT Director. Assumed all of the same duties as retired Director, as depicted above, while still retaining most of my previous responsibilities until two replacement staff members could be hired to begin working under my direction. Maintained successful reliable operations during a trying understaffed transitional period.

Key Contributions

Assumed complete tactical and strategic responsibility for IT Department services and continued to provide excellent service during a challenging period while the department was short two FTE. Prepared and presented IT requested budget.

IT Assistant: City of Birmingham, Michigan 04/1990 – 12/2012

Duties & Responsibilities

Worked side by side in same office under minimal general direction of IT Director. Responsible for infrastructure and software support operations. Assisted IT Director with a wide degree of planning and strategic project implementations.

Responsible for change contol and operational management of Cisco network, Windows Servers, Active Directory, firewall, web filtering, end-point security, Mitel VoIP telephony, providing level 2-3 help desk support, training of and assistance to Level 1 help desk support technicians.

Special Projects.

Key Contributions

Maintained accurate licensing and hardware inventory

Assisted IT Director by providing technical supervision and mentoring of help desk staff.

General Systems Administration.

Provided Reliable Secure Operations with Appreciated Up-time results.

Contributed to IT department budget creation.

Maintained front-end and back-end systems infrastructure.

Migrated phone system from legacy PBX to full featured VoIP phone system.

Performed various system consolidations contributing to cost savings.

Assisted with implementation of BS&A municipal ERP.

Business Analyst: Electronic Data Systems 1988–1990

Assigned by EDS to General Motors, Inland Guide Division.

Duties & Responsibilities

Performed business analysis with GM automotive clients and interfaced with EDS system development teams to help GM and EDS project managers and engineers improve upon Just In Time manufacture and delivery of automotive parts. Liaised between assigned GM customer engineers and EDS software development groups to cross functionally develop solutions to meet customer requirements.

Attended EDS’ very intensive (3 month duration) Systems Engineering Development Program in Texas. The accelerated program developed business analysis and programming skills in a boot camp type environment.

Financial Analyst: Electronic Data Systems 1984 – 1988

Assigned by EDS to the General Motors, EDS facilities managed, Chevrolet Central Office Data Center.

Duties & Responsibilities

Under direction of the Data Center Manager, performed P&L Analysis, budgeting tasks, approved invoices, billed other EDS Account Managers for data center resources, as consumed by their cost center operations in service to their GM customer.

Assisted EDS Account Managers with their understanding of high resource consumption abnormalities and outliers to help them cut data center resource consumption costs to achieve efficiency.

Completed Data Center Manager assigned special projects.

Business Administrator (contract employee) Assigned to General Motors, Fisher Graphics/Computer Aided Design (CAD) Department: Multiple Tech. Corp. 1983 – 1984

Duties & Responsibilities

Recruited for possessing business acumen and technical background having a unique combination of business education and IT experience, inclusive of programming and design knowledge. I was largely responsible for helping managers to obtain entry level programmers with the desired advanced mathematics and possible programming ability to address the further development of GM’s Fisher Body CAD car body design system.

Assisted department director and his managers with departmental financial reviews and general management related administrative tasks.

Developed various management productivity databases, spreadsheets and other related supporting programs by leveraging my knowledge and experience with PC hardware and software. development. Provisioned PCs, training, and support to to boost productivity.

Technical Account Representative, assigned to General Motors National account: Comshare Inc. 1982 – 1983

Duties & Responsibilities

Sold computer timesharing and custom programming services (mine) to GM engineers who could not obtain expedient services from internal resources due to backlog of projects.

Used programming and analysis skills to develop systems for clients using company timesharing service, relational database, and statistical systems on company mainframe.

Developed systems for clients using FORTRAN and a variety of proprietary mainframe based programing platforms. Also developed and programmed PC database applications.

Programmer: World Computer Corporation 1981 – 1982

Duties & Responsibilities

Developed Credit Union applications written in FORTRAN programming language.

Programmed World’s new check draft processing system after promotion from debugging group. Finished programming and testing on time, although project was not assigned early enough due to development queue backlogging. The Director of Development was very pleased with my effort to meet a customer contractual obligation that avoided World having to suffer a financial penalty for late delivery.

EDUCATION

University of Michigan, School of Management, Dearborn, MI 48128

Bachelor of Science, Information Systems, 1981

Electronic Data Systems, Plano, TX 75024

Systems Engineering Development Program, 1989

Microsoft (Training and Certification at New Horizons), Livonia, MI 48154

MCP Training & Certification

MCSE Training & Certification (passed all certification exams, except one elective, as required to be formally certified

Lynda.com online training personal account as a source to obtain continuing education among other resources.

PROFESSIONAL MEMBERSHIPS

(GMIS) Governmental Management Information Sciences.

(MS-ISAC)/CIS Multi-State Information Sharing & Analysis Center/ Center for Information Security.

(MiCTA) Michigan Collegiate Telecommunications Association.

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