Post Job Free

Resume

Sign in

Customer Service Professional Experience

Location:
San Carlos, CA
Salary:
75000
Posted:
May 25, 2017

Contact this candidate

Resume:

EXPERIENCE SUMMARY:

IT Support Knowledge of Microsoft Windows, Office and web browsers Experience with Office 365 administration skills with laptop and desktop computing hardware, personal and network printers, mobile devices, and computer peripherals Experience with Microsoft products

PROFESSIONAL EXPERIENCE:

JOHNSTONE MOYER INC. – SAN CARLOS, CA

IT Specialist Nov 2014- Present

Over 10 years of IT experience.

Help Desk Technician for over 100 employees alone.

Citrix/Cloud advanced.

Experience in Networking – Moved a server room and all components to a better ventilated room.

Experience in Microsoft products and Office 365.

Experience in Apple mobile products, i.e. iPhone, iPad.

Experience in Microsoft Mobile products, i.e. Microsoft Surface.

Experience in VOIP systems.

Strong customer service skills.

Customer service training.

PROFESSIONAL EXPERIENCE:

TESLA MOTORS. - FREMONT, CA

Purchasing / Inventory Control April 2014- Nov 2014

Purchasing for Powertrain Spares Division.

Purchases of over $200,000 purchase orders.

Over 100 parts per week ordered.

Credit Card Purchases as well as reconciling those purchases monthly.

Following orders all the way through from approval to receiving.

Working with QuickBase and WarpDrive for purchase orders and inventory Control.

Reorganizing parts for more efficient inventory processes. Beginning new processes for inventory control.

Counting hundreds of spare parts and 5s the areas we inventory.

Self starting a leadership role in order to put processes in place for new personnel.

NORTHSTAR RECOVERY SERVICES, INC. - HAYWARD, CA

Accounts Payable/Billing Administrator/IT Support Nov 2011 – Jan 2014

Performs Accounts Payable functions, coding of all invoices for payment including contractors, subcontractors, vendors and suppliers.

Tracking all contracts, change orders, and invoices in data base. Insuring all paper work is complete and executed.

Reconciling invoices with correct purchase orders, resolving any discrepancies with the client before payment was made.

Interactions with approximately 25 to 50 clients a month to resolve any discrepancies with billing.

Runs aging reports and performs adjustments to any errors that are found.

Prepares accounts for check runs, assuring all proper executions are in place. Expense reports as part of the preparation for check runs.

Performs time and material billings – Examining job cost and compiling data from multiple data points to create an accurate invoice

Performs Ariba Billings – Wrote procedures for Ariba billing processes for Northstar Recovery Services Billing Dept.

Performs IT Support – Desktop support, basic networking, computer setup, repairs

WALMART, INC. – SILVER CITY, NM

Warehouse Supervisor/Asset Protection Associate Aug 2010 – Nov 2011

Unloaded shipments and controlled inventory

Performed inventory control processes

Managed a team of 10 employees

Actively monitored customer activity and confronted suspicious activity

Processed detailed reports to the proper authorities

K. HOVNANIAN FORECAST HOMES, INC - MODESTO, CA

Insurance Administrator/Purchasing Administrator Jan 2007 – Mar 2008

Ensured subcontractors and general contractors had the minimum liabilities for insurance to work on site

Hundreds of interactions with subcontractors on a monthly basis to resolve their insurance liability issues

Contacted clients to correct liabilities on insurance which involved stopping work on site at times

Assisted in proofing contracts, getting them executed and to the project managers for distribution to the clients

WILKEY SHEET METAL, INC. - TURLOCK, CA

Purchasing Manager/Inventory Control/IT Support Apr 2005 – Jan 2007

Researched best pricing for over 30,000 parts by working with multiple vendors for best pricing

Reconciled purchased orders with receivers and submitted to controller for payment.

Maintained inventory levels for all parts by ABC analysis

Maintained running balance spreadsheets with vendor pricing and contact information

Implemented new software, company wide, to work with Quickbooks (BillQuick) which integrated all departments to work together

WERNERCO - MERCED, CA

Purchasing Administrator/Supervisor May 2002 – Feb 2005

Purchased parts and materials for manufacturing lines – MRP Trained, (Master Production Schedule)

Worked with internal vendors to coordinate shipments of parts and deliveries

Maintained inventory levels for all parts by ABC analysis

Teamed up with others to implement new software system company wide. (JD Edwards/OneWorld)

Production Supervisor of 60 plus employees for nine ladder lines and multiple assembly operations

UNITED STATES AIR FORCE - MINOT, ND

E-4 – Buck Sergeant Apr 1985 – Apr 1989

Honorable Discharge with Good Conduct Medal – 91st SVS Minot, ND

Customer Service Academy Certification Merced College Merced, Ca

/Business Writing Class

Networking Fundamentals Microsoft Partner San Carlos, Ca

SKILLS/TRAINING:

Basic Networking / Desktop Support / IT Support / Windows Operating Systems / MS Office / Outlook / Word / Excel / PowerPoint / Access / QuickBooks / Bill Quick / J.D. Edwards One World / S.A.P. /ARIBA / Viewpoint / QuickBase / WarpDrive.



Contact this candidate