Customer Service Administrative Assistant

CARRIE CHRYLSER-PALKO

** ***** ******* ****, *******, AB T1S 2M2

Home: 403-***-****/403-***-**** Email: ***********@*****.***

OBJECTIVE

Seeking a position as a Administrative Assistant where my extensive abilities will be further developed and utilized by your organization.

HIGHLIGHTS OF QUALIFICATIONS

Over 7 years of progressive work experience

Excellent communication and interpersonal skills

Resourceful and versatile employee well versed in efficiently managing the demands of a busy workplace

Capable of working independently with good organizational and time management skills

Places an emphasis on building co-operative relationships in team settings

Proven skills in troubleshooting, problem solving and decision making

Ability to identify goals and priorities and resolve issues in early stages

EXPERIENCE HIGHLIGHTS

Administration Experience

Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments

Greeted persons entering establishment, determined nature and purpose of visit, and directed, escorted them to specific destinations

Transmitted information and documents to customers, using computer, mail, and facsimile machines

Heard and resolved complaints from customers and public

Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators and computers to work with pay records, invoices, balance sheets and other documents

Filed and maintained records

Provided information about establishment such as location of departments or offices, employees within the organization, and services provided

Collected, sorted, distributed and prepared mail, messages and courier deliveries

Processes and prepared memos, correspondence, travel vouchers, and other documents

Received payments and recorded receipts for services

Accounts Payable and Accounts Receivable

Ordered Supplies as needed

Customer Service Experience

Conferred with customers by telephone and in person to provide information about products and services, took and entered orders, cancelled accounts, to obtain details of complaints

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Checked to ensure that appropriate changes were made to resolve customers' problems.

Determined charges for services requested, collected deposits or payments, and arrange for billing

Referred unresolved customer grievances to designated departments for further investigation

Contacted customers to respond to inquiries and notified them of claim investigation results and any planned adjustments

Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods

Instructor Experience

Evaluated and grade students' class work, laboratory work, assignments, and papers

Maintained student attendance records, grades, and other required records

Prepared course materials such as syllabi, homework assignments, and handouts

Compiled, administered, and graded examinations and assigned this work to others

Kept abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences

Initiated, facilitated, and moderated classroom discussions

Planed, evaluated, and revised curricula, course content, and course materials and methods of instruction

WORK EXPERIENCE

Receptionist/Project Administrator Nov 2010 - 2012

Shanahan’s Limited Partnership

Administrative Assistant Jan 2009- 2010

The Cedar Shop Calgary, AB

Owner, Operator, Instructor 2005-2008

Alberni School of Cosmetology

Croupier (Casino Dealer) 1991-1995

Great Canadian Casino

Reception and Service Clerk 1990-1991

Southgate Chev Olds

Secretarial and Reception 1989-1990

Vector Technologies

EDUCATION

General Diploma/Cosmetology 1987

St. Francis High School Calgary, AB

Legal-Business Administration 2002-2003

Sprott-Shaw Nanaimo, BC

TECHNICAL SKILLS

Office Tools: Proficient in Microsoft Office (Word, Excel, Access, Power Point, and Outlook)

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