Audrey M. Skipper

**** ***** ***** ****, **********, Alabama 35212

205-***-****: ac0hmp@r.postjobfree.com

SKILLS PROFILE

Excellent organizational skills with attention to details.

Excellent oral and written communication skills.

Proficient in Word, Excel, Lotus Notes, and Outlook.

Proven multi-tasking abilities

Excellent listening skills

EMPLOYMENT HISTORY

Executive Assistant/Risk Management/Patient Relations 01/08-Present

St. Vincent’s Hospital, Birmingham, AL

Generate monthly management reports. Update and create graphs for senior level leaders.

Responsible for processing and gathering information on property loss and general liability claims.

Order supplies, answer the telephone, and distribute mail.

Ensure that all concerns and complaints are directed to the appropriate staff within the facility.

Provide responses to patients and families regarding their complaints in the form of a letter of correspondence.

Coordinate interviews/meetings with nursing staff for hospital attorneys.

Assist managers in getting prepared for Joint Commission audits.

Create agenda and prepare packets for bimonthly subcommittee meetings.

SAMS Club 09/07-01/08

Membership Services Representative

Provided information to customers, in response to inquiries about products and services.

Transferred customer calls to appropriate departments.

Researched payment, refund, and billing issues.

Tracked orders, renewed memberships, and accepted payments.

Promoted and sold products and services to meet goals.

Opened new membership accounts.

Insurance Auto Auctions-Manpower 01/07-09/07

Receptionist

Maintained buyer’s accounts and collected payments on sales.

Processed automobile titles.

Generated weekly sales reports for buyers.

Executive Administrative Assistant 07/02-12/06

AmSouth Investment Services, Birmingham, AL

Assisted new hires in getting set up to sale banking products (i.e. completed, reviewed, and submitted applications to vendors).

Answered the telephones, distributed mail, and ordered supplies.

Tracked and compiled sales report data.

Managed senior leaders’ calendars.

Scheduled meetings.

Assisted Regional Compliance Officers in preparing for SEC audits.

Coordinated travel arrangements.

Front Office Coordinator 07/01-07/02

American Family Care, Hoover, AL

Greeted patients and verified insurance eligibility.

Printed charge sheet/superbill for patient visits and pull charts.

Balanced daily patient charges (cash, check, credit cards) against the computer.

Faxed a copy of the Batch Header Sheet to the corporate office nightly.

Completed cash control logs and secured cash funds nightly.

Filed charts, paperwork, and faxes.

EDUCATION

Faulkner University, Birmingham, AL

Bachelor degree in Business Administration

Strayer University, Birmingham, AL

MBA/Health Service Administration

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