Customer Service Sales

John T. Silfies

*** **** ******* ****** *********, Pennsylvania 18103

H 610-***-**** C 484-***-**** ******@***.***

SUMMARY

A highly dedicated and forward-thinking transportation manager with extensive experience in logistics, distribution, route management/supervision, training/development, deliveries, dispatching, warehouse management, customer service, vehicle management, regulatory compliance, and process improvements. A team leader who utilizes excellent communication and interpersonal skills to facilitate training and enhance the talents within an organization. Works well with multiple levels within and outside of a company. A trustful, loyal, and service-oriented person who serves as a key contributor to the ongoing success of an organization.

EXPERIENCE

COCA-COLA BOTTLING COMPANY OF THE LEHIGH VALLEY, Bethlehem, Pennsylvania

Route Supervisor, 2003-2007, 2010-2011, 2013-2016

Interviewed, hired, trained, and led up to 28 drivers to deliver various soft drinks in Lehigh and Northampton Counties in Pennsylvania and Warren and Hunterdon Counties in New Jersey. Trained drivers in all aspects of customer service and use of handheld computers to properly bill and credit customers. Monitored the use of a wide variety of commercial vehicles. Maintained sufficient knowledge of OSHA and DOT regulations to ensure safe and legal operation. Substituted for all drivers in event of need. Monitored and trained drivers and all other company employees in proper use of powered industrial lift trucks. Performed all aspects of dispatch for facility (28 drivers) and sister facility (ten drivers).

Created comprehensive Drivers Training Manuals for all delivery types insuring consistent processes.

Integrated updated routing program to allowing for more efficient product deliveries.

Led team in installing new order building program into existing sales and routing programs, allowing company to build more orders in fewer facilities.

Integrated new routing software program. Instituted fragmented routes, allowing drivers to maintain core customers and improve customer relations.

Full Service Supervisor, 1999-2003, 2011-2013

Hired, trained, dispatched, and managed up to seven drivers in all aspects of full-service vending. Monitored sales and commissions. Compiled monthly and quarterly sales/commission reports. Solicited new vending business. Filled in for drivers and dispatcher during absences.

Investigated details of commission payments to customers. Discovered overpayments by generalizing vend rates. Recalculated payments by specific rates and saved company $200 per month in overpayments.

Increased sales volume, allowing company to hire additional driver and add profit.

Developed new full-service vending routing system to improve customer service and enhance route monitoring.

Delivery Driver, 1997-1999, 2008-2010

Delivered soft drinks to customers in a variety of distribution methods, including side-load, bulk, box, and full service. Operated various types of commercial vehicles. Utilized handheld computers to properly bill and credit customers. Provided excellent customer service including merchandising product to maximize sales potential. Complied with all applicable DOT rules and regulations.

Production Coordinator, 2007-2008

Coordinated production schedule to align with sales projections and expected inventory levels. Ordered all raw materials pertaining to production as well as finished products. Monitored and maintained inventory levels of raw and finished products. Supervised warehouse personnel in the optimal utilization of storage space.

Developed previously unused perpetual inventory system, saving six labor hours per day of wages.

Led team during the transition between product packaging design changes while maintaining optimal dual inventory levels for both package types.

ADDITIONAL EXPERIENCE

A-TREAT BOTTLING CO., Allentown, Pennsylvania, Delivery Driver, 1984-1997.

PROFESSIONAL DEVELOPMENT

Emotional Intelligence Training, 2012

Quality Management Skills, 2009

Roadnet Territory Planner Workshop, 2008

Roadnet Fleetloader Workshop, 2007

Roadnet Advanced Users Workshop, 2006

Intermediate Margin Minder Training, 2004

Simulated Fire Extinguisher Training, 2004

Management Training, Communication and Employee Relations, 2001

Drug and Alcohol Awareness Training, 2000

Train the Trainer, Powered Industrial Lift Trucks, 2000

Federal Motor Carrier Safety Regulations Seminar, 2000

Coaching and Teambuilding Skills for Managers and Supervisors, 2000

COMPUTER SKILLS

AS/400, Margin Minder, Roadnet Routing System, Vertique Warehouse System, eoStar, Microsoft Office, Cims.

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