Kathryn A. Melton

home: 281-***-****

ac0hg9@r.postjobfree.com

Business professional. Technical Writer, Former Information Technology Analyst. Training Coordinator for Production Assurance Departments; operations and staff. Work remotely and on site. Able to identify and act upon improvement opportunities. Design effective work processes, procedures, and tracking systems to meet customer needs. Hands-on learner, quick study, works effectively across all levels of the organization.

PROFESSIONAL EXPERIENCE

Independent Contractor, Deer Park, Texas Current

Technical Writer

Develop operator training materials and qualifications tests for a midstream energy company with infrastructure assets strategically located in the core producing areas of unconventional resource basins, primarily shale formations, in the continental United States.

GP Strategies, Houston, Texas 2014-2016

Training Specialist, Technical Writer, Editor

Developed operator training materials, qualifications tests, and operating procedures; redlined/updated process plant procedures for Kemper County Generating Facility, a state of the art Integrated Gasification Combined Cycle (IGCC) plant located in Kemper County, MS.

Developed and delivered operations training on site in Mississippi.

Reviewed PI&Ds and solicited information from SMEs for development of operating procedures, consequence of deviation tables, operator daily rounds, and audit preparation for LNG plant in Florida.

Reviewed and edited Kuwait Oil Company training and procedure manuals.

TDS (Training & Development Systems Inc.) Houston, Texas 2012-2013

Technical Writer

Updated and edited Emergency Process Variable (EVP) Consequence of Deviation (COD) tables for Lyondell Houston Refinery to ensure all EPVs are properly identified and defined.

Assisted in technical review with subject matter experts on site.

Used livelink, P&IDs, Plant State Suite (PSS), Mechanical Integrity (MI), INtools Tag Lookup, DOC 3000, AspenTech Process Explorer, and eMOC/KMS software to obtain and verify information.

Shell Deer Park Site, Deer Park, Texas 2010-2012

Utilities Field Learning Advisor, Learning & Development

Projected future training activities; created and presented training packages.

Maintained a rolling 6-month schedule that included required operator qualification training, refresher training,

and mandatory HSSE training.

Maintained cross qualification matrix and track job proficiency.

Shell Oil Products Company, Deer Park, Texas 2006-2010

Systems/Site Training Coordinator, Production

Identified best practices and developed tools for improvement and standardization to the Operator training program across Refinery and Chemical Plant operating departments.

Standardized Learning Management system courses and usage.

Input and maintained Production department learning and testing activities in the LMS.

Standardized procedure indexes, names, and systems for access.

Compiled metrics and created reports, including Training dept and L&D scorecards.

Created and maintained SAP POs as needed.

Executed Management of Change requirements; updated training materials and assured that employees completed the training in a timely manner.

Training Coordinator for Production Staff.

Relief Training Compliance Coordinator for all Refinery departments.

Shell Oil Products Company, Deer Park, Texas 1999-2006

Operator, Special Assignment/Training Coordinator/Technical Writer, Utilities, Cat Cracker

Refinery reorganization special assignment: Created and implemented new work processes to garner consistency across Refinery Production departments. Compiled and updated dept. documents, reorganized and created Production web pages, etc.

Rearrangement/reorganization of LMS for new Refinery of the Future department. Reassigned jobs, courses, etc.

Compiled data and created/updated numerous management reports.

Tracked Utilities maintenance budget ($11,500k) and department variable and fixed cost spending.

OMC role in SAP: Created/approved work orders, PM03 and ML81 functions. Built Utilities Dept. variants for departmental use.

Created training documents for Operators on SAP Notification Entry and Aspect Shopping.

Special Assignment to compose training package and train operators on RaddicalView software.

Operations representative on GE project to reinstrument turbogenerator controls.

Created training package for Utilities integration with new Cogen unit using P&IDs, and delivered the training.

Vacation relief for Process Specialist. Performed PS duties including MOC process.

Coleader of refinery wide multilevel (various staff grades and hourly) membership Prevention Awareness Team 6/2003 – 3/2006. $140k annual budget responsibility.

Shell Chemical Company, Deer Park, Texas 1997-1999

Computer Analyst

Provided hands-on technical helpdesk support to 1000+ end users of standard and customized software applications.

Administered Enterprise LAN Systems account (setup, maintenance, and troubleshooting), LAN server permissions/access, server space, and security access for 1000+ users.

Revised installation method and created a procedure to allow new users to install complex engineering software independently, saving IT labor costs at the Chemical Plant and Refinery.

Created spreadsheet to track service ticket workflow and customer demand.

Designed, distributed, and gathered results of end user survey to evaluate performance of IT.

Shell Oil Products Company, Deer Park, Texas 1990-1997

Special Assignment/Training Coordinator/Technical Writer, Utilities

Utilities Department PC Coordinator, InFORM System Administrator, MSDS Administrator, COMPLY/ TaskMaster Coordinator, PERMAC contact, STARS/TRIM Administrator, RMDS Administrator, and On-Target pilot operations representative.

Designed and maintained spreadsheets then created and distributed reports for OSHA compliance, overtime rate and absence, and operator schedules for Utilities department (approximately 80 people).

Scheduled approximately sixty people on rotating shifts for 7 days per week, 24-hour job coverage, working with management and operators for win/win solutions.

Designed naming convention and numbering system for Utilities dept. checklists then converted documents from paper to electronic format (RMDS).

Created electronic forms and distribution system for various timekeeping functions in Outlook that later became the Refinery-wide standard.

Composed PC training guides and “How-to” documents for various software applications (ProSteward, TaskMaster, ELOGs, etc.) used in operations.

Represented Utilities Department on 2nd Regen PLC Project. Worked with operators, engineers, and programmers. Reviewed logic diagrams and P& IDs, compiled information, created training package, and trained operators.

Shell Oil Company, Deer Park, Texas 1979-1990

Operator, Utilities Department

Worked all jobs at Central Power Station including vacation relief.

COMPUTER SKILLS

Software

MS Office Suite

RaddicalView Engineering (Shell)

MS Outlook

TaskMaster (Shell)

MS SharePoint

SmartStaff Scheduling (Shell)

MS FrontPage

SAP/GSAP

MS Visio

Adobe Acrobat

Aspect Shopping

Business Objects

Active Learner LMS (Shell)

InfoView Reporting

Evaluation Center (Shell)

Cognos Reporting

SOU LMS (Shell)

GROW Operations Simulator

ProSteward MSDS (Shell)

Crystal Reports

KMS (MOC Management)

EDUCATION

Instructional System Design

Computer Info. Systems - Network Administration Occupational Certificate, May 1997

Associate of Arts Degree – Business Administration, May 2002

Lamar University, Beaumont, TX and San Jacinto College, Pasadena, TX

App. 110 college credits; Phi Theta Kappa

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