Customer Service Office

DEJON A. JACKSON

OFFICE MANAGER

P: 781-***-****

E: ac0heg@r.postjobfree.com

Paramount, California

PROFESSIONAL EXPERIENCE:

BUSINESS CONSULTANT

Iron Crown LLC / UEC (Los Angeles, CA) 02.16’ – 3.17’

Advise, coordinate and monitor daily activity and operations; develop strategies and systems to promote overall growth and efficiency

Manage accounts, consult clients and develop programs specialized to assist the fulfillment of long and short-term goals; monitoring progressions and abilities to maximize potential; provide client recommendations and solutions, gather resources and set standards

Take ownership, supervise and implement structure; market product, create brand awareness, hire and terminate employment; evaluate, coordinate and communicate with team members and leaders; develop proper business policies, procedures and ethics

Specialize in fundraising, nonprofits and corporate services; ensuring financial goals are met and maintained, aggressively pursue leads

OFFICE OPERATIONS MANAGER

Bard, Rao + Athanas Consulting Engineers LLC. (Boston, MA) 10.04’ – 09.15’

Managed and overseen daily operations of corporate headquarter office (230 employees) with high level of accuracy and confidentiality

Planned, coordinate and implement creative strategies and procedures to improve office efficiency and functionality in senior role

Provided office operations, administrative support and varied management services with leadership and reliability; accounts, projects,

property and vendor; worked in conjunction with HR, purchasing, accounting, QC, IT/CADD, engineering and general office etc

Negotiate pricing and services with vendors on daily basis; worked directly under CFO managing accounts and cost control, reviewing and approving supply requisitions; created programs to streamline purchasing operations and communications between branch office

Established standards, set priorities and met deadlines; supervised, organized and trained employees; a liaison for staff, clients & events

Prepared monthly-yearly budgets, scheduling expenditures and analyzing variances; initiating corrective actions, collections and AP/AR

Improved inner office communications, team efforts and morale; maintain and encourage workplace creativity and out-of-box thinking; multitask and problem solve under extreme pressure with an ability to perform at high level wearing multiple hats as “Jack of Trades”

Ordering supplies, equipment and furniture; maintenance of equipment and services, upkeep inventory and overall office appearance; managed and maintained archived data and storage, defined reference procedures of retention, protection, retrieval, transfer & disposal

OFFICE COORDINATOR

Franklin Pierce Staffing (Boston, MA) 01.03’ – 10.04’

Coordinated office, organized space, tracked and maintained office inventory and storage data

Introduced to confidential issues in management, finance and human resources; data entry, customer service and programming

Sorted and distributed incoming and outgoing mail and packages; created and monitored filing system

Performed data entry, troubleshooting and customer support; scheduled meetings, travel and deliveries

EDUCATION:

MASSACHUSETTS BAY COLLEGE A.A. /Business Communication 2001 - 2003

HYDE PARK ACADEMY Diploma /High School 1996 - 2000

KEY SKILLS AND QUALIFICATIONS:

-Office Management and Administration - Supervision, Training and Team-building - Project Coordinating - Property/Facilities Management

-Budget Forecasting - Consulting - Purchasing and Negotiations - Accounts and Operations Management - Human Resources - Customer Service

-Recruitment/On-boarding – Scheduling - Communications (Verbal and Written) - Time Management & Leadership - Vision, Charisma & Reliability

-Mac & Windows Proficient - Microsoft Office (Word/Outlook/Excel/etc) - Data/Storage Maintenance - Critical Thinking and Problem-solving

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