AMANDA BROOKS

** ***** ******, *******, ** ***** H: 716-***-**** C: 716-***-**** ac0hdr@r.postjobfree.com Skilled in call center operations

Exceptional workflow management

Adheres to customer service procedure

Multi-line phone operation proficiency

Pharmacy Technician, 09/2007 to Current

CVS – Buffalo, New York, United States

Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Correctly completed pharmacy paperwork, including daily and weekly reports. Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.

Properly filled and dispensed an average of one hundred prescriptions per day. Effectively resolved insurance rejections and other billing issues. Managed drug and supply inventories.

Regularly stocked shelves, rotated stock and checked for expired medications. Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Conducted routine inspections of medication storage location. Pharmacy Technician Student Employee, 05/2006 to 08/2007 Cassadaga Job Corps Academy – Cassadaga, New York, United States Paid training program which started off in a classroom setting and moved on to an internship at a pharmacy. I was taught and tested on all the necessary skills to work in a pharmacy. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Debt Collector, 08/2004 to 04/2006

Capital Management Services L.P. – Buffalo, New York, United States Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to two calls in queue per minute. Addressed and resolved customer product complaints empathetic ally and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. High School Diploma: 2004

Lafayette High School - 370 Lafayette Ave, Buffalo, NY 14213 Coursework in Conflict Resolution, Marketing and Basic Accounting cocentration on history. Top 21% of class

Coursework includes Speech and Communication, Sociology and Psychology Concentration in History

EDUCATION