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Customer Service Assistant Manager

Location:
Auburn Hills, MI
Posted:
May 25, 2017

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Resume:

BRANDIE KIMBLE

**** ********** **, **** *****, MI 48362 C: 248-***-**** ac0hdh@r.postjobfree.com

Summary

Assistant manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilitiessimultaneously while providing exceptional customer service. Eager to display office and computer skills obtainedthrough experience and education.

Highlights

Employee scheduling Typing, scanning and copyingCash handling accuracy Lotus Notes and CytrexInventory control procedures Filing (office organization)Store planning and design Job and responsibility delegationOrganized Conduct interviewsTime management Create monthly/daily calendars and flyersDetail-orientedExcellent multi-taskerDisplay designStrong communication skillsPersonnel training and developmentProficient in MS OfficeStore opening and closing proceduresStore operationsTeam-orientedReliableFlexible schedule

Accomplishments

Management

Supervised team of 40 staff members.

Process Improvement

Created new departmental procedures manual.Assessed organizational training needs.

Project Management

Worked directly with departments to increase overall production and improve merchandising.

Time Management

Consistently met deadlines.

Experience

Assistant Manager 08/2014 to CurrentSalvation Army Sterling Heights, MI

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions. Administered all point of saleopening and closing procedures.Opened and closed storeMaintained all paperworkHandled deposits and change orders

Conducted interviews for potential applicantsWeekly schedule and monthly calendarDelegate tasks throughout the store to the employees

Baker 06/2009 to 08/2014Tim Hortons Lake Orion, MI

Designed appealing product displays.Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customerservice.Maintained current knowledge of pricing, ingredients, product availability and current promotion.Inspected products for quality assurance before display.Maintained temperature, sweep and sanitation logs.Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.Measured, mixed and prepped raw materials according to company specifications and recipes.

Receptionist/Assistant Processor 10/2007 to 03/2008Enterprise Financial West Bloomfield, Mi

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requestsfor information.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents.Managed the day-to-day calendar for the company's senior director.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Ran credit reports and assisted with processing financial documents.

Laundry/Housekeeping Aid 06/2001 to 07/2007Heath Nursing Care Center Heath, OH

Provided clean linen and clothing for nearly 200 residents of the facilityFill-in housekeeping supervisor as neededAssist with cleaning rooms, hallways, and dining areaAbide by health codes and facility regulationsProvide safe and clean environment for residents, family members, and staff

Education

BBA: Business Administration 2018Baker College Auburn Hills, MI

Diploma: Computerized Office Technologies 2007Knox County Career Center Mount Vernon, OHEarned certifications in Microsoft Office Word and Excel

College Prep 1997

Lake Orion High School Lake Orion, MI



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