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Customer Service Sales

Location:
Hallsville, TX, 75650
Posted:
May 24, 2017

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Resume:

ADAM BRYANT

*** ******* ****, **********, ** ****0

Cell: 903-***-**** - ac0hbl@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished business leader with over 6 years of management, strategy, product development, delivery and operational experience in the Retail industry.

Accomplished business leader with over 9 years of management, strategy, product development, delivery and operational experience in the Insurance industry.

Working to solve and improve client relations. Maintaining and growing client database.

SKILLS

Employee recruitment

Training program development

Interviewing

New employee orientations

Employee coaching

Team building

Compensation and benefits

Termination procedures

Project management

MS Office and Salesforce proficient

Knowledgeable in HR systems

Business mediation

Statistical reporting

Research and analysis

Operations management

Human resource management

Profit and loss statements

Strategic objective execution

Crisis management consulting

Customer retention

Customer service and satisfaction

Driven sales leader with high production designation

WORK HISTORY

03/2016 to Current Agency Owner

Adam Bryant Inc. – Lindale, TX

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.

Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.

Build and establish relationship with clients and potential clients in order to grow and maintain a book of business.

Develop, maintain, and enforce a referral program with existing clients to grow business through relationship and customer service.

11/2007 to 01/2016 Agent

Adam Bryant -Texas Farm Bureau Insurance – Hallsville, TX

Met with at least 5 existing and prospective clients each week to select appropriate insurance policies.

Developed a referral program in conjunction with existing clients in order to grow book of business.

Calculated quotes and educated potential clients on insurance options.

Oversaw daily office operations for staff of 5 employees.

Managed human resource operations within the office environment.

Complied annual recommendations for end of fiscal year budgets.

Processed accounts receivable and accounts payable.

Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.

High level producer and achieved various awards and designations for sales each year.

01/2001 to 08/2007 Assistant Manager

Walmart – Longview, TX

Managed staff of 550 sales associates, 25 team leaders and 6 assistant managers indirectly and through special projects and programming.

Managed sales associate team of 90 employees directly in areas concerning scheduling, work flow, merchandising, seasonal floor plans, and ordering of products.

Reported to the store manager and district manager regarding all store and staff issues.

Coordinated employment offers with management and extended offers to selected candidates.

Assisted management staff in annual year-end processes and data audits.

Led a comprehensive orientation training for new staff members.

Served as company representative at events to promote communication.

Resolved employment related disputes through proactive communications.

Organized and led staff orientation and training to promote collaboration.

Coordinated work activities or subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Handled understaffing, disputes, terminating employees and administering disciplinary procedures.

Represented organization at personnel related hearings and investigations.

Aided in communicating and achieving the desired outcome and entire store goals.

EDUCATION

2003 Bachelor of Science: Business Administration/Management

East Texas Baptist University – Marshall, Texas

2003 Bachelor of Science: Christian Ministries

East Texas Baptist University – Marshall, Texas

1998 High School Diploma:

Ennis High School – Ennis, Texas



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