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Customer Service Technical Support

Location:
Phoenix, AZ
Posted:
May 24, 2017

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Resume:

Rebecca Garcia

*** ******* ** *** ******, NM ****4

505-***-****

ac0hb6@r.postjobfree.com

Objective: My objective is to obtain a career in the accounting field where I can utilize my skills and education to the best of my ability.

Experience:

February 2016 – Present – NM Human Services Department – Purchasing Agent Advanced

Duties: Drafting contracts according to DFA policies and Procurement Code Editing contracts to make sure they are accurate and concise. Verifying all required documents are in contract folder and requesting any missing information needed to send the contract for approval. Communicating with program managers and other management to have changes made to contracts or request required documents Routing contracts to State Purchasing, DFA, DoIT and Tax and Rev for approval signatures

September 2014 – February 2016 – NM DoIT - Accountant and Auditor

Duties: Process all telecom help desk tickets. Verify all information is correct in the billing system. Gather and mail telecom invoices to all state agencies. Load billing files into the TUAM billing system to ensure proper billing. Provide excellent customer service to each state agency.

June 2013 – September 2014 NM CYFD – Purchasing Agent

Duties: Process and audit financial documents for the CYFD-JJS Office. Process purchase orders and utilize the State issued Visa purchasing card. Maintain and update purchase order logs. Maintain, update, and approve postage for JJS facilities. Assist with processing client canteen orders. Process monthly reconciliation of Visa bank card. Process cell phone requests for JJS staff through DOIT. Assist with weekly mail and daily deposits. Assist with training new field staff with purchase order process. Occasionally supervise staff in Business Managers absence.

May 2010 - June 2013 NM Department of Workforce Solutions – Administrative Assistant

Duties: Schedule meetings for CFO, Check in and route paperwork for CFO, Schedule interviews, Answer claimant calls from unemployment applicants, Receive and compile data from each department for weekly report, Gather vendor quotes, Create requisitions and purchase orders for the department, Gather requested documentation for auditors, Approve employees time entered.

May 2007 – June 2010 T-Mobile – Technical Support Representative

I answered incoming technical support calls for cell phones and home phone routers. I provided step by step technical support to my customers while providing excellent customer service. I earned numerous customer service awards during my service. I treated each customer the way I would like to be treated.

February 1994 – May 2007 Albertsons’/Raley’s – Courtesy Clerk-Head Clerk

I was responsible for supervising cashiers and courtesy clerks. I operated a cash register to help serve our customers. I answered customer complaints and questions. I issued money to the cashiers. I counted cashiers’ registers at the end of their shift. I cleaned and prepared the store to open the next morning.

Education: CNM Associate’s Degree in Accounting, NM

I earned my Payroll Clerk Certificate, Bookkeeping Certificate, General Business Certificate and Accounting Associate’s Degree. I took numerous accounting and business classes to prepare me for my career in the accounting field.

Skills & Abilities:

I can type 40 wpm. I have excellent customer service skills. I can problem solve very well. I pay attention to detail and work extremely well under pressure. I can multitask and prioritize exceptionally.

References: upon request



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