Permanent Address:

***, ***** ******* ****

DUMDUM (NEW PARK)

Kolkata:- 700030

Mob:- 943-***-****

E-mail:- ac0hb0@r.postjobfree.com

MAYUKH RAKSHIT

Objective:-

Pioneering and challenging environment as IT professional flowing in with the latest technology trends & put the value addition in the growth of the Organization. Strengthened the organization where I will have exposure to new technology and could utilize my past experience.

SUMMARY OF SKILLS

As a computer professional having more than 10 years of experience Dedicated, hardworking and result oriented Professional holding MCA with Certification in MCSE & CCNA with a sterling career graph across Technical Support, Root Cause Analysis, System Administration, Server Management, Hardware Support & Client Relationship Management, capable of taking up responsibilities independently.

Possess comprehensive business and technical skill set for handling large scale delivery assignments for windows platform/technologies coupled with established credibility in Network Administration, Server Management & providing domain support for managing operations round the clock.

Extensive exposure in Server Management, Security Systems, Trouble shooting, Desktop Management, Hardware & Software, LAN/WAN. Professional competency in Installation of, Windows server 2000,2003 & 2008 Installation & Implementation of Active Directory, DHCP, DNS, ISA 2006, Windows WorkStation. Knowledge of Redhat Linux, Nortel Voice Server (CS1000M), MPS, CCT, CCMA, CCMS etc Servers

.

TECHNICAL SKILL SET-DOMAIN KNOWLEDGE

Installation of in Installation of, Windows server 2000,2003 & 2008 Installation & Implementation of Active Directory, DHCP, DNS, ISA 2006, Windows WorkStation. Knowledge of Redhat Linux

Knowledge of Nortel Voice Server (CS1000M), MPS, CCT, CCMA, CCMS etc Servers.

Configuration of Windows RAID & Clusters.

Installation of Different Hardware Device and peripheral Devices.

Familiar with structure cabling & CRONE cabling.

WORK EXPERIENCE:-

1)Company : FORTIS HEALTHACARE LTD, March 2015 to Till date

Project: - IT Infrastructure Management & IT Operations for Medical Emergency Services

Designation:- Senior Supervisor in Information Technology (kolkata Anandpur unit)

Job profile:-

Insightful, results-driven IT professional with success of implement Hospital Information System & Hospital IT operations.

- Responsible for high availability resolve the daily technical and process based issue in EPBAX, network, server and other backend operations.

-Overall responsible for all IT service delivery & End user satisfaction for all IT users in unit.

-Act as common contact between Unit users, Central team & FMS partner (IBM).

• Installation and maintenance of voice & network infrastructure, Setup 10 seater call centre,

400 extensions NEC SV 9100 & Astra EPABX system (Creation, deletion & activation of phone extensions on for digital & analog phones. ).

•Maintance Polycom video Conferencing System and Public addressing system.

• Installation and maintenance of Picture Archiving Communication System (PACS).

• Installation, implementation and maintenance of Windows 2003/2008 Server with Active

Directory, DNS, DHCP, VPN, WSUS and Antivirus.

• Maintaining and managing Dell PowerEdge 710, IBM X3650 SERIES & HP DL 180/360 servers.

• Maintaining and managing of Cisco Layer 3 and Layer 2 switches, LAN, WAN connectivity within

Fortis Network Hospitals in different cities using the TATA Communication MPLS link.

• Review, Monitor & improve service delivery and Services Level Agreement (SLA) from

Outsource vendor IBM.

• Responsible for audit compliance and recommendation follow up

2) Company: BHARAT BPO SERVICES LTD, SPICE GROUP May 2013 to Feb 2015

Project: - IRCTC of Indian Railways 139 customer Service (Data centre client site)

Designation: - Senior System Administrator (East Zone)

Job profile:-

Work as a Sr. System Administrator of East Zone 139 Railway Sampark, The National Enquiry for Indian Railway. Looking after all the escalations of east zone related matters. Coordinate with our customer of Railway officials. On this project of Operating Hours is 24*7*365. This is the largest project in INDIA of in this category.

Looking after the entire gamut of responsibilities pertaining to the maintenance & management of a variety of Servers & Network Devices of Indian Railway 139 Railway Sampark Project Data Center.

Professional competency in working across Data center supporting mission critical environment

Demonstrated problem analysis, resolution skills, ability to troubleshoot, solves problems quickly & completely. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex IT / networking related problems.

In my daily work is Maintaining & monitoring a variety of Servers & Network Devices. Currently handling more than 30 Servers & Network devices alone in a Single Shift.

Maintenance & troubling shooting of IVR(MPS) related issues.

Regular DD backup for AP servers

Patch upgrade of Nortel EPBAX & various server

Nortel CCMA admin, CCMS maintance & troubleshooting

ID creation in CCMA Contact Centre Database

Maintenance & troubling shooting of CS1000M (Nortel Medrian) related issues.

Working Signaling server, CCT, OTM server, Voice logger.

Prepare health check report of Data centre all Hardware devices.

3) Company: - BHARAT BPO SERVICES LTD, SPICE GROUP Nov 2007 to April 2013

Project: - IRCTC of Indian Railways 139 customer Service (Call centre corporate site)

Designation:- System Administrator (East Zone)

Job profile:-

Deftly carried out the responsibility of a Senior Engineer later got promoted as Team Leader.

Coordinated & liaised with engineers & looked after the call status of the IBM Project on daily basis.

Coordinated with vendors & ensured replacement/provision of standby for the failed system/components. Taking onus of attending the escalated customer issues and calls and to recover customer satisfaction level if challenged.

Administering, configuring 3 different network Windows 2003 Domain Controller and additional Domain Controller, managing group policy .

Managing and Administering JUNIPER J6350 series router, Fortigate 80C firewall and NORTEL L2 switch BAYSTACK 470- 48T.

Maintaining call center end data connectivity of router with remote router and observing the status & in case of link ( E1 &MPLS ) failure.

Configuring & managing WSUS Server, Macfee Antivirus server –client.

Prepare daily basis health check report of all Link & Hardware devices.

Nortel Hard phone & soft phone Installation & solve IP Phone related Problem.

4) Company: - Indian Datapro Infoway Pvt Ltd, Nov, 2006 – Oct, 2007

Project :- XLN Telecom (UK) inbound & outbound customer service & SKY PEE selling

Designation:- System Executive Technical

Job profile:-

Organizing company network consist both data & voice path where the all voice paths have multiplexed & directly connected to Mediant 1000 Audio Codes.

As a medium enterprise is always expected to run network level firewalls, the advisory implanted us use to ISA Server 2004.

I also manage paragon 5.0 software which is running on predicative Parse dialer & portwall lexson server for both inbound & outbound calling with backend SQL Server 2000. Lead Management & database backup taken also.

Arranging recording facilities for Quality Analysts with installation of recording software’s.

5) Company:- Stracon Back Office Solutions Ltd Sep, 2005 – Nov, 2006

Project: - 1407 Indian Airlines Customer Services (Call centre corporate site)

Designation:- Executive Technical

Job profile:-

Managing company network consist Cisco 2600 router and ISDN BRI & PRI line.

Managing & administrating Siemense EPBAX and Analog Audio code Mediant 2000.

Deploying Antivirus & Firewall Policy, security designing, to devise distributed users privilege management & performance tunning.

Managing & administering entire lan, system related issues in the Centre Managing IBM Application software & Plantronics Dial Pad.

Attend the calls of High profile users of Indian Airlines Clint side .

Managed users & dealt with escalated and critical calls & Inventory Management. Coordinated with vendors

6) Company:- Dawson Infotech Pvt Ltd Sept, 2004 – Sept,2005

Project :- Bangla Cartoon Animation for Alpha bangle TV channel

Designation:- Technical support Engineer

Job profile:-

Configuring & managing a true client server architecture using windows 2000/2003 environment & Editing software Avid .

Configuring software raid & Dias connection for 30 pcs in-house network. Perform regular backup to tape drive. Installation and Maintance IBM-X Series 226 Server

Acquired superior technical and managerial expertise to install service and manage computer hardware including printers, UPS, Internet, networking and allied services.

Accountable for installation of Server Systems, broadband and Wireless Connectivity and troubleshooting.

PROFESSIONAL QUALIFICATION:-

1) MCSE & MCDBA IN 2000 TRACK FROM NIIT

2) CCNA FROM BRAINWARE

3) DIPLOMA IN HARDWARE & NEWTWORKING FROM RGIN4MATICS

EDUCATIONAL QUALIFICATION:-

1) MASTER OF COMPUTER APPLICATION FROM SMU IN 2010

2) B.COM (HONS) FROM CU IN 2000

3) HIGHER SECONDARY FROM WBCHSE IN 1997

4) SECONDARY FROM WBBSE IN 1995

PERSONAL DETAIL:-

Date of Birth :- 28TH Nov 1978

Fathers’ Name :- Mrinal Rakshit

Material Status :- Married

Passport No : - K6207263

Nationality : Indian

Religion : Hinduism.

Languages Known : - English, Hindi, Bengali.

DECLARATION

I consider myself familiar with Computer Engineering Aspects. I am also confident of my

ability to work in a team. I hereby declare that the information furnished above is true to the best

of my knowledge.

DATE

PLACE

SIGNATURE

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