Robbie D. Austin

***** ******* **.

Chandler, Tx. 75758

903-***-**** Home

903-***-**** Cell

SUMMARY: I am a hard working dedicated employee. I have numerous years in IT and have worn many hats. I have worked govt. Contracts dealing with national security under the HSPD-12 iniative from President Bush.

CERTIFICATIONS: A+ Certified

HP/Compaq Certified

Lexmark Certified

IBM Certified

EDUCATION

Red Oak High School

Red Oak, Tx 75154

GED 2/5/1995

Penn Foster College

Currently Attending

Criminial Justice

Completed 1st semester – Granted 14 Credit Hours

EXPERIENCE:

06/2013 - 05/20/2017 All Saints Epsicopal School Technology Specialist

Oversee technology equipment and servicing and support of computers, printers, network servers, Panasonic phone system, Bell Commander bell system, Barracuda Phone system, etc. Setup and teardown of audio visual equipment projectors, speakers, mics, mixer and running sound for school events. Troubleshoot and diagnose and break fix of all technology on camous including science weather station and solar panels for Irwin Hall for support of energy and curriculum.

11/2012 – 06/2013 Current PlumChoice/AT&T SMB Technician

Call Center agent for AT&T small business support. Taking daily calls for PC/Network/software/peripheral issues. Remotely helping customers with software issues/wireless issues/installing and troubleshooting software and Windows O/S issues. Installation of AutoCAD software for businesses.

07/2010 – 10/2012 Independent Computer Technician

Worked on different contracts for local residences and companies for computer support and repair. Installation and troubleshooting of computers and peripherals and diagnosing issues. Also trained clients on the use of software and hardware.

09/13/2009 – 06/2010 Federal Aviation Administration

HSPD-12 Specialist handling Homeland security directive for PIV IDs. Taking biometric photos, fingerprints and background checks on employees and contractors. IT support for computer equipment used for PIV processing via phone support, email support using Lotus Notes and remote support using PC Anywhere. Sole tech support for 6 state area for SW Region of FAA for HSPD-12 directive. Troubleshooting hardware and software problems with applications such as Windows XP/Vista, Lotus Notes, Office Suites 2003, XP, and 2007 along with the application used for HSPD-12. In person and on telcon briefings with management for the deployment of computer equipment to sites. Training of employees on use of hardware and software equipment, Break/Fix of Desktops/laptops/servers hardware and software, troubleshooting, diagnosis, and repair of equipment. Replacing motherboards, harddrrives, memory, LCD laptop screens, etc.

09/2008 – 07/28/2009 CO I Texas Department Of Criminal Justice

I was paid by the state to train at the Dept of criminal Justice academy. Performs entry level work involving the care and custody of offenders. Work involves training in officer and offender relations, security, and corrections management. Works under close supervision with minimal latitude for the use of initiative and independent judgement. Retained offenders, inspected cell and day rooms, searched inmates, Asst. Medical Staff with inmates, etc. Worked at Coffield Prison Unit.

04/08 - 09/2008 Security Engineer Jacob and Sundstrom Inc.

401 E. Pratt Street, Suite 2214

Baltimore, MD 21202-3003

Tom Keady Supervisor

Telephone 410-***-**** Human Resources

EPA /Homeland Security contract and project for HSPD-12. Maintain a high level of security and investigations, backgrounds and EPA backgrounds..Run ink and electronic finger print checks on Identix systems and forward to OPM for PIV ID badges following FIPS 201, take digital photographs of personnel for PIV cards. escort clients, solve situations. Train EPA employees on Identix software and hardware systems. Support for computer equipment used for PIV processing via phone support, email support using Lotus Notes and remote support and in person. Print and issue PIV cards to all EPA and SSA employees. Review and identify forms and documents to verify employee identity. Used Card Management System to issue cards and control cards. Assist employees in the filling out of e-Qip online questionaire.Break/Fix of Desktops/laptops/servers hardware and software. Sole IT support for the Southwest region of EPA on HSPD-12 computer systems and software.Replacing motherboards, harddrives, memory, LCD laptop screens, etc.

8/1999 – 4/2008 Help Desk Lead/ Technology Support Lead Specialist Arlington ISD

1203 W. Pioneer Pkwy

Arlington, TX 76013

682-***-****

Tom Scharnberg – Supervisor

Oversee 13 technicians and 4 Help Desk Specialist, training Help Desk and IT

Technicians in troubleshooting PC, Apple Desktop, Laptop hardware

and software issues and following ITIL standards. On average we took 500-550

support calls a day in the help desk. Alone I averaged 40-45 calls a day plus

second level support to other technicians and permanent help desk

employees. Troubleshooting network issueand connectivity. Administer d Support HP OpenView Service Desk. Install, configure, troubleshoot and fix HP service desk problems. Evaluated new technologies for implementation throughout the organization, Help Desk Plans established, SMS Administration and support, PC and software implementation to use in different levels of education. Designed and developed troubleshooting and diagnostic guidelines for technicians. Experience with AS400, Lotus Notes, First Class, FileMaker, Windows 98, ME, XP, 2000 and Citrix are just a few of the software programs I am familiar with troubleshooting and supporting. Linux

O/S, Windows 98/XP/NT/2000/2003, Cisco router installation, configuration,

and troubleshooting along with ASA firewalls and PIX firewalls. Setting up

Active Directory with Windows 2003 and Windows XP AD Accounts, also

supporting Novell Groupwise and Novell Netware, Setting AD permissions,Wireless Networking, creating and maintaining user accounts and securities. HP Service Desk Developer and Administrator of accounts and support. In HP OPSD developed UI and

database rules for functionality, created forms per Change and Incident

Management. Lotus Notes Domino Administrator and developer- managing control

list, user accounts, templates, installation and configuration. Troubleshooting

of problem tickets for 500+ users efficiently and as quickly as possible to

minimize downtime. Troubleshooting Lotus Notes issues such as: User login

problems, User ID file issues, Workgroups not being listed, walking users thru

the program: how to send, use calender, Not having access to databases,

trouble downloading attachments HTML development and Visual Studio

development. Warranty hardware support for Dell, HP/Compaq, Apple,

Lexmark, Xerox etc. Setup Active Directory user accounts and user group

policies. Inventory control and quality control. Laying network cabling,

designing network infrastructure and troubleshooting and support.

Printer troubleshooting and repair. Updating ticketing system to control and record data for reach service request.

1/1997 – 8/1999 IT Dept CompUSA

Contracted out doing hardware, software, networking Break/Fix repair and troubleshooting for Ft. Worth ISD and Arlington ISD. Developed A+ technician course for new technicians.

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