Dennis Herman

*** * ******

Monroe, IA *****

Phone: 515-***-**** ac0h92@r.postjobfree.com

Executive Profile

Skilled Sales / Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Applies strong analytical and critical thinking skills to solve complex operational problems. Assertive and enthusiastic with an unsurpassed work ethic.

Skill Highlights

Small Business Development Leadership/Communication Skills Business Operations Organization Project Management Personnel Management

Client Account Management Budgeting Sales & Negotiations

Professional Experience:

MidWest Security Patrol – Des Moines, IA

Sales Manager

August 2016 – April 2017

Develop and implement sales plan and manage all phases of the sales cycle-from prospecting to close and follow-up support. Develop and present sales proposals; Manage CRM; Handle Customer communications and negotiate / present solutions to client issues. Additionally, recruited, trained, and supervised employees, and oversaw operations. Also, lead investigations and developed written reports for clients and various law enforcement agencies.

KBD Enterprises, LLC - West Des Moines, Iowa

Owner / President

March 1988 – March 2016

Accountable for all facets of sales and day to day business operations including overall customer satisfaction. Generated new business through the addition of multiple services and the forming of strategic partnerships, culminating in gross annual sales in excess of $850,000. Managed an operating budget of $425,000 annually. Trained and scheduled 17 employees and contractors

DeCoursey Business Systems - Des Moines, Iowa

Major Accounts Manager

January 1996 - October 1999

Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Handled the highest volume accounts in the company’s assigned territory and increased customer base by 40% while holding an increased profit margin. Trained customers on the uses of the current technologies. Responsible for prospecting through cold calling, contact management, and referrals. Annual sales exceeding $750,000

Toshiba America - Davenport, Iowa

Government Accounts Manager

November 1994 – January 1996

Negotiated and secured contracts with municipal, state, and federal agencies. Prospected and managed multiple government accounts, increasing market share by more than 30%. Increase annual shares in public sector by more than $250,000.

Education

Human Services

Des Moines Area Community College - Ankeny, IA

Associates Degree - Psychology

Blackhawk College – Moline, IL

United States Army, 1988 - 1998

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